Summary:
Property ownership and mailing address updates for City of Toronto tax and utility accounts can take 6–8 weeks to complete. Only property owners (or authorized representatives with written consent) may discuss account details. The sections below outline how to update ownership information, change an address, and ensure payment profiles are accurate after a property sale or move.
Only the property owner can discuss their tax and utility account, a third party is not authorized without written consent from the owner.
Change of Ownership (Tax and Utility)
- Processing timeline: Ownership updates typically take 6–8 weeks.
- Authorized access: Only the property owner can discuss tax and utility accounts; third parties require written owner consent.
- Lawyer submission: Lawyers generally send ownership change documents once a property sale is complete.
- Required details include property address, new owner’s name, and closing date.
- A fee applies for an ownership change.
- Owner submission: If the lawyer has not submitted paperwork, the new owner can submit it directly.
- Deceased owner removal: Send a death certificate and written request to remove a deceased owner from accounts.
Address Change (Tax and Utility)
- Required documents: A full list of required documents for ownership or address changes is available on the City of Toronto website.
- Confirmation statement: A statement will be mailed to confirm most address changes.
- Linked accounts: Updates to a tax account automatically apply to the linked utility account.
- Minor corrections: Staff can complete minor name, address, or postal code corrections by calling 311 at no charge.
Requesting a Mailing Address Change
You can request an address change through any of the following methods:
Note: No fee applies for:
- Minor spelling or postal code corrections
- Minor address corrections
- Removing names due to death or divorce
Recently Bought, Sold or Moved?
Update Your Payment Profile with Your New Property Information
To ensure payments are applied correctly:
- Confirm that your first property tax bill, account statement, or utility bill lists your name and correct property details.
- Locate the assessment roll number (21 digits) on your tax notice, and/or the utility account and client number (20 digits) on your utility bill.
- Sign in to your online banking profile and:
- Select the correct payee (City of Toronto Property Tax or City of Toronto Utility Bill).
- Update your new account numbers.
- Remove outdated payee information from your payment profile.
Completing these steps ensures you do not make payments toward your previous property.
