Report of no water

Notices: 

If you are experiencing a sudden loss of water pressure, contact 311 to submit a service request.

If you have no water during cold weather and have not received communication that Toronto Water is conducting repairs in your neighbourhood or your location or address is not found on the frozen.

Here are some other reasons you may have no water:

  1. The water may have been shut off to the house from the City's main water box.
  2. There may be a water main break in the area which may result in water being turned off on the street.
  3. The City may be relining water service and has turned off the water to your house or another type of work may be affecting your water.
  4. The stop and waste valve may be turned off.

If none of these conditions exist you can submit a service request online at https://www.toronto.ca/311

Toronto Water will check to see if there is any scheduled water work for your area, and if not, they will come out to investigate the problem.