Description of Service / Summary
Toronto Water provides water service turn-on and turn-off requests for homes and buildings. Appointments can be scheduled 24/7 in four-hour time blocks, with priority given to emergency requests. Property owners, managers, or authorized contractors must be onsite during the appointment. Fees apply per turn but may be waived in certain situations.
Emergency Water Turn-Off
- For emergencies (e.g., flooding or active leaks), call 311
- Emergency requests are given highest priority
Requesting a Water Service Turn-On or Turn-Off
- Submit online: Toronto 311 Service Request
- Or call 311
- Appointments are available 24/7 by four-hour time blocks
Turn-On Appointments:
- Staff arrive within the four-hour window selected
- For new large water services (4 inches or more), select the “New Large Water Service Turn-On” option; Toronto Water will contact you to schedule
Turn-Off Appointments:
- Available between 8 a.m. and 8 p.m., seven days a week
- Staff arrive within the four-hour window selected
Requirements to Submit a Request
- Agree to the applicable fee
- Someone 18 or older must be on-site
- Request must be made by the property owner, manager, superintendent, or contractor
- Contractors must notify the homeowner and provide complete company details
- Emergency reports may be submitted by others (e.g., neighbours) if the homeowner is unavailable
- If scheduling a turn-off, a subsequent turn-on appointment must also be scheduled
- Requests do not include water meter removal
Reasons for Water Turn-On/Off
- Extended vacations
- Repairs or renovations
- Sprinkler system work
Note: Toronto Water will not turn off water for landlord/tenant disputes.
Fees
- Charged per turn (turn-on and turn-off are separate fees)
- Fee is added to your water bill
- Fee may be waived if:
- Turn-on and turn-off requests are made within 30 minutes of each other and staff have not left
- Water is turned off to fix a leak on City property
- Water is turned on immediately after a new water service is connected
Solid Waste Considerations
Disputing Fees
- For disputes regarding water turn-on/off charges (e.g., double charges, service not received), contact 311
- Toronto Water staff will investigate and resolve billing issues
