Residential or Commercial - water service - turn-on - turn-off - billing - disputes

If this is an emergency water turn-off request, please call 311 and we will ensure the issue is given the highest priority.



Request a Water Service Turn on or Off

To request a water service turn on/off, submit a service request for a water service Line turn-On or turn-off online at https//www.toronto.ca/311 ,or by calling 311.

Water turn-on and turn-off requests can be booked 24/7 by appointment.

For Turn-On

Appointments are available within four-hour time blocks, 24 hours a day, 7 days a week. City staff will arrive within the four hour time block selected.

If you are requesting a water service turn-on for the first time for a new building with a large water service (4 inches or more), select the option for a new large water service and Toronto Water will contact you to schedule an appointment. Buildings with a water service of 4 or more inches are not single-family homes, they are commercial, multi-story residential, industrial or townhouse complexes.

For Turn-Off

Appointments are available within four-hour time blocks and will be attended to between 8 a.m. and 8 p.m.,7 days a week. City staff will arrive within the four-hour time block selected.

How to Submit a Request

  • You must agree to the fee
  • Someone over the age of 18 must be on-site during the appointment
  • You must be the property owner/manager, superintendent, or contractor making this request. If you are a contractor, you must notify the homeowner first. Contractors must provide complete details about their company, and the request
  • In emergencies, if the homeowner is not at home, reports will be taken from others (i.e. a neighbour reporting water coming from another home)
  • If you are scheduling a water service turn-off, you must schedule a turn-on for the next available timeslot
  • If this is a newly built building that has a water service of 4 inches or more and this is the first time requesting a water service turn-on, select the online service request for a new large water service turn-on, otherwise select water service turn-on to schedule an appointment.

Note:  this request is not for a water meter removal



Reasons for water turn on/off:

  • Extended vacations, etc.
  • Repairs/renovations to home/building
  • Work on sprinkler system

Toronto Water will not turn off the water for landlord/tenant disputes.

Fee: Per turn (the fee will be charged for a turn-on & again for a turn-off) - the fee will be added to your water bill.


Important Notes

  • The turn-on fee will be waived if water turn-on or turn-off, or emergency turn-off requests are made within 30 minutes of each other and staff have not left the property.
  • Property owners will not be required to pay the fee if the water is turned off to fix a leak on City property.
  • When installing a new water service pipe:
    • If staff turn the water on immediately after the new pipe is connected to the City’s water supply, property owners will not be charged the water turn-on fee.
    • Should you request the water supply remain off until a later date, you will be charged the turn-on fee for staff to return to the home.


Solid Waste Bins

If you are turning off your water services due to home renovation or demolition, and require a decreased level of solid waste collection services or no solid waste collection services for a period of time, please see the following information at Garbage collection - policy for opting in - opting out of City collection services - resume - cancel service

If you require a water meter removal before demolition, you do not need to request a water turn-off, see: Water meter removal - water service - house demolition


Water turn on/off Fee Disputes

If you have a dispute about charges for a water turn-on or turn-off, on your bill (i.e. double charge, charged for a service not received) please contact 311 and you will be connected with Toronto Water staff who can investigate the charges.