Help With City of Toronto Login

How to Create a City of Toronto Login

1. Go to “Create Account” and create your username and password
2. To verify your email, keep the window open and go to your email in a new tab or using a different device such as your mobile phone to retrieve your pin and enter it to finish verifying your email.
   • Look for a message from “City of Toronto Notifications”.
   • It may take a few minutes to receive the message, and you may need to check your spam filter.
3. Select the link to the online service you wish to add.
4. Login with the username and password you just created.
   • You may be asked if you would like to “Trust this Device”. Selecting “yes” will remember the device and reduce the verification step in the future.

Connecting City Services to Your Login

You can use your City of Toronto Login with the following services. Find information below to link each service to your City of Toronto Login:

• My Child Care Account
• My Business Licence & Permit Account

More online services will continue to become available through the City of Toronto Login as new services and applications are added.

Haven’t Received Your PIN?

Try the steps below:

1. Check your junk or spam folder for an email from City of Toronto Notifications.
2. Make sure you are checking the email address you used to set up your City of Toronto login.
3. If after a few minutes, you have still not received or found the email, click “Resend PIN” on the login page if you need to get a new code.
4. If you still have not received it after trying the above steps, get support by contacting the service you need to use.

Expired PIN

Select “Resend PIN” to get new PIN emailed. Note that each PIN is valid for 15 minutes.

Login is Locked

If your PIN is entered incorrectly too many times, your login is temporarily locked, but you will be able to try again in 15 minutes to log in and request a new PIN.

Unexpected Emails Received

If you receive an email that you did not request (e.g., PIN verification, password reset, username change), please reset your password immediately using the Forgot Password link on the login screen. If you are unable to login or wish to report suspicious activity, contact the City of Toronto service(s) connected to your login.

Updating Your Email, Username or Password

1. Log in and select “Settings” in the upper right area of the screen. Then select “Change Login Settings”.

   

2. Select the setting you wish to change.

   

   • When changing your username, ensure it meets the requirements listed.
   • When changing your password, ensure it meets the listed security criteria.
   • Your email address must not have been used before with another City of Toronto Login.

Important: Updating your email or username here only affects your City of Toronto Login. It does not automatically update your contact information with other services. See more details.

If I change my email or username in City of Toronto Login, will it update my information in other City services?

No, changes made to your City of Toronto Login profile (such as your email or username) do not carry over to other City services.

You will need to update information with each service separately.

Managing Trusted Devices

To add a trusted device, after logging in and entering your PIN for verification, you will be asked whether to trust the device or not. Select Yes. If you are still having difficulty, make sure you use a supported browser (e.g., Chrome, Edge, or Firefox) and turn off any active virtual private networks (VPNs) on your device before logging in.

To remove a trusted device, log in and select “Settings” in the upper right area of the screen. Then select “Change Login Settings”. Select ‘View/Remove trusted devices’ and choose the device you want to remove.

Receiving Login Errors

This may be due to temporary system maintenance or outage. Please try again later. If the issue continues after 24 hours, get support by contacting the service you need to use.

Issues with Accessing Specific Services

Ensure you’re still logged in and your session hasn’t timed out. If the issue continues, get support by contacting the service you need to use.

Forgot/Reset Your Password or Username

1. Click “Forgot Password” or “Forgot Username”.

   

2. Enter your email address. If there is an email on file, you’ll receive an email with either your username or a one-time PIN to reset your password.

Username Already in Use

Usernames must be unique. You can create a different username by adding numbers or using a variation (e.g., “JaneLee01”).

Login Locked

Your login is locked if an incorrect password was entered three times. To unlock it by selecting “Reset Password” or “Forgot Password” and follow the steps to reset your password. You’ll be asked to provide the email associated with your login and you’ll need to retrieve a one-time PIN from your email. Once completed, you can log in using your new password.

If you are still locked out after resetting your password, get support by contacting the service you need to use.

I am still having trouble

If you have tried all the steps to resolve your issues with the City of Toronto login, get support by contacting the service you need to use.