The Management Consultant Performance Evaluation (MCPE) is a standardized internal tool to be used to encourage suppliers to improve their performance and will be used consistently across all City of Toronto divisions to assess performance and when considering a supplier’s eligibility for future awards. The MCPE is applicable to contracts for management consultant services.
The purpose of the Management Consultant Performance Evaluation (MCPE) is to provide an evaluative record, both positive and negative, of a supplier’s performance on a contract for management consultant services that has been awarded by the City of Toronto.
The MCPE is a standardized internal tool to be used to encourage suppliers to improve their performance and will be used consistently across all City of Toronto divisions to assess performance and when considering a supplier’s eligibility for future awards.
A Management Consultant is defined as:
Any firm or individual providing expert advice/opinion on a non-recurring basis to support/assist management decisions in undertaking planning, organizing and directing activities; to assist managers in analyzing management problems and recommending solutions for a defined assignment (can be operational, administrative, organizational or policy in nature); or providing an investigative study to provide the City with increased knowledge or information (research and development services).
The MCPE does not apply to technical consultants such as engineering or architectural services. Please see the Professional Services Performance Evaluation (PSPE) for engineering and architectural services contracts.
The MCPE will be included in all solicitations for management consultant services issued as of September 13, 2021, and will be applicable to the resulting awarded contracts.
The frequency of MCPEs that a supplier can expect depends on the complexity and duration of the project, and will be based on the following suggested guideline:
|Project Duration||Frequency of Management Consultant Performance Evaluations (MCPE)s|
|up to 1 month||The option to conduct a final MCPE|
|1 – 6 months||A final MCPE at the end of the project with the option to conduct one interim MCPE|
|6 – 12 months||A final MCPE at the end of the project with the option to conduct one to two interim MCPEs|
|Over 12 months||A final MCPE at the end of the project; one mandatory interim MCPE per year, with the option to conduct up to three interim MCPEs per year|
The expected frequency will be communicated to the supplier at the project kick-off meeting. Only the determined number of MCPE reports will be issued to the supplier for performance evaluation purposes.
Using the MCPE, the supplier will be evaluated on how it performs the work in the following major categories, with several criteria in each category (please refer to an example of the MCPE Form for a listing of criteria). An appropriate measure of weight has been allocated to each criterion and will be used in the evaluation process to calculate the score.
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|(A) Administration and Integration||25%|
|(B) Work Planning and Performance||30%|
|(C) Time Management||15%|
|(D) Quality/Product Management||30%|
The supplier is rated on each criterion with one of the following:
|Rating||MCPE Definition of Rating|
|EX (Exceptional Performance)||Exceeded above expectations with exceptionally high-quality in performance and work in all areas of responsibility; adding value to the project.|
|EE (Exceeds Expectations)||Consistently exceeded expectations in all essential areas of responsibility and overall quality of performance and work excellent.|
|ME (Meets Expectations)||Consistently met expectations in all essential areas of responsibility with few if any issues.|
|I (Improvement Needed)||Performance failed to meet expectations in one or more essential areas of responsibility. Usually required some additional staff time and resources.|
|U (Unsatisfactory)||Consistently below expectations in most essential areas of responsibility. Usually required much additional staff time and resources.|
Meeting or exceeding the expectations of the Contract will result in a score of 3.0 or more.
The score generated by an approved MCPE form results in the following:
|Any ONE of:
In the event that the supplier does not agree with the MCPE score, they must submit objections in writing with supporting evidence within five (5) business days following receipt of the report to the attention of:
Based on the information provided, it shall be at the City of Toronto’s sole discretion whether the score shall be amended and a replacement completed MCPE form issued.
In the event a staff report is submitted to Council recommending suspension in professional services specific work category(s), the Chief Procurement Officer (CPO) shall inform the supplier of their right to make a deputation before the Standing Committee dealing with the suspension and shall advise the supplier to contact the City Clerk’s Office for further information on the deputation process. Upon hearing the deputation and considering the staff report, the standing committee shall make a recommendation to Council with respect to the suspension.
Other than contracts/subcontracts that the supplier is already performing work under at the time of suspension, the supplier is not eligible to bid on City of Toronto contracts and may not perform work as a subcontractor for the duration of the suspension. The suspension of the supplier also applies to:
After the suspension period, the supplier may bid on City of Toronto contracts and/or work as a subcontractor.