City Hall Tours

To maintain a safe environment and create a positive and enjoyable visit for everyone, we ask that participants adhere to City Hall Tour rules and regulations:

• The maximum and minimum group sizes are specified at the time of booking. The group size must not exceed the specified limit to comply with occupancy loads set out in the Ontario Building Code and Fire Code.
• Respectful behaviour is expected throughout the tour, and disruptive or inappropriate conduct may result in immediate removal from the promises. All visitors should comply with City policies, including the Hate Activity Policy.
• Food and beverages are not allowed during the tour.  Please use the designated areas for eating and drinking.
• Photography and filming may be allowed only in designated areas. Please check with City staff tour leaders before taking pictures or filming.

The City of Toronto is not responsible for any damaged, lost, stolen, or misplaced items left on the property.

Visitors to Toronto City Hall must go through a visitor screening, including a walk-through metal detector upon entering the building.

To make the screening process go as quickly as possible, follow these tips:

• If possible, leave bags at home or in your vehicle.
• Be prepared. When approaching the metal detector, remove your phone, keys and other items from your pockets. Open your bags, preparing them for inspection.
• Dispose of prohibited items using the Amnesty Boxes before entering the screening area.

Security Procedures

Upon arrival, security staff ask visitors to place items, including cell phones, cameras, keys, and sunglass cases, into the trays provided and pass through the metal detector one person at a time.

If an alarm is triggered, you will be asked to walk through again or screened with a hand-held wand.

Visitors with medical devices or special circumstances, such as visitors with mobility aids, should alert security staff, and other screening methods, such as the hand-held wand, can be used.

Prohibited Items

Any object that may compromise safety and security is prohibited.

Please review the complete list of prohibited items.

If possible, please refrain from bringing backpacks and other unnecessary items.

Visitors can enter the building from Nathan Phillips Square.

Visitors to Toronto City Hall must go through a visitor screening, including a walk-through metal detector, upon entering the building before being granted access to the rotunda, elevators, Council floors, or the committee rooms. The screening takes place on the first floor once visitors have entered the front doors.

Visitor screening is not required to access a number of City services on the main floor, such as the information desk, library, café and the washrooms.

Arrival and Departure

Participants must arrive 15 minutes prior to the start of the tour.

Late arrivals may result in a shortened tour.

A City staff member guides all tours.

City staff will escort groups to the main entrance at the end of their tour.

In-person City Hall tours can be booked on weekdays between 9:30 a.m. – 3 p.m.

Groups may visit on Council meeting and non-Council meeting days.  Please check the Council meeting schedule.

Tours are free and run for approximately 90 minutes.

Contact yourcityhall@toronto.ca to discuss available dates and times.

Tour requests are processed on a first-come, first-served basis.  Your tour request might not be able to be accommodated on your first choice of date and time.

If you require any accessibility support or accommodation, please let us know when you make your booking.

The City is committed to accommodating diverse needs and ensuring everyone can participate in the tour experience. Please notify tour leaders of accommodations that are required when making your booking.