If you are looking for the Human Resources Division, please note the name has changed to People & Equity. For information about employment, please visit Jobs at the City.
The Human Resources Management and Ethical Framework for Members’ Staff is a consolidated Framework that sets out the roles and responsibilities of Members of Council for managing the City employees under their authority, and affirms applicable City Human Resources policy requirements for Members’ staff.
This Framework also sets out the ethical framework for Members’ staff and clarifies their responsibility under the existing Code of Conduct for Members of Council. As Members’ staff are not members of the public service, the policy provides clarity to the distinct roles that Members’ and their staff play in the effective functioning of Toronto’s government.
Human Resources Management and Ethical Framework for Members’ Staff (pdf version).
The Human Resources Management and Ethical Framework for Members’ Staff is a consolidated Framework that sets out the roles and responsibilities of Members of Council for managing the City employees under their authority, and affirms applicable City Human Resources policy requirements for Members’ staff.
This Framework also sets out the ethical framework for Members’ staff and clarifies their responsibility under the existing Code of Conduct for Members of Council. As Members’ staff are not members of the public service, the policy provides clarity to the distinct roles that Members’ and their staff play in the effective functioning of Toronto’s government.
Member: A Member of Toronto City Council, including the Mayor and Councillors.
Members’ Staff: Individuals retained in Councillors’ Offices and the Mayor’s Office, including:
City Clerk’s Office: The City Clerk, the Deputy City Clerk, Members Services & Program Support or other designated staff in the City Clerk’s Office.
Code of Conduct: The Code of Conduct for Members of Council, administered by the Integrity Commissioner.
Council Member Knowledge Base: The knowledge base for Members of Council, as updated from time to time, related to the carriage and control of their offices, service protocols, processes, as well as day-to- day operational supports provided to Members of Council.
Human Resource Policy Requirements: The minimum, necessary policies, as amended from time to time, applicable to Members’ staff in order that Members can effectively manage their staff and to ensure that the City is meeting its legislative obligations as the employer.
Toronto Public Service: Those City and agency employees working in the non-political component of Toronto’s government and subject to the Toronto Public Service By-law.
Reference: Both written and verbal references and any other form of intervention on behalf of the person in question.
Relatives: For the purposes of this policy, relatives shall be defined as:
(i) spouse, including common-law;
(ii) parent, including step-parent and legal guardian;
(iii) child, including step-child;
(iv) sibling; and
(v) any person who lives with the employee on a permanent basis.
While Members’ staff are City of Toronto employees, they are not members of the public service and therefore are not subject to the Toronto Public Service By-law, except for Article V, section 192-26. However, being government employees, they have similar ethical and employment requirements albeit with necessary modifications to reflect their unique status as Members’ staff. Consequently, Members have responsibilities for managing these staff and are required to enforce human resource and ethical policies to ensure both they and the City are meeting their legislative obligations and responsibilities.
The Human Resources Management and Ethical Framework applies to all individuals employed in Councillors’ Offices and the Mayor’s Office.
*It is imperative that an individual’s status and nature of relationship be accurately identified, structured and documented by Members prior to their start in Members’ Offices. An individual cannot be in more than one category at the same time. Mistaken or wrongful categorization can result in significant liability and financial penalties for the City (and Member).
This Human Resources Management and Ethical Framework for Member’ Staff aims to:
The Human Resources Management and Ethical Framework for Members’ Staff is developed under the following context:
The key principles of the Human Resources Management and Ethical Framework for Members’ Staff are:
Members have the responsibility to manage their office and staff in accordance with the Human Resources Management and Ethical Framework for Members’ Staff, the Code of Conduct, the Council Member Knowledge Base and in compliance with applicable City employment related policies and guidelines, and the City’s statutory obligations, including but not limited to the Employment Standards Act, the Occupational Health and Safety Act, Workplace Safety and Insurance Act, Ontario Fire Code, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Ontario Labour Relations Act and Income Tax Act, as amended from time to time.
Members have the responsibility to ensure that their staff are aware of and comply with the Human Resources Management and Ethical Framework for Members’ Staff as detailed in this document.
Members are responsible for ensuring Members’ staff abide by the applicable City Human Resources Policies, which are listed in Appendix A of this Framework and which are also attached to the Members’ staff employment contracts, both of which may be amended from time to time.
Each Member’s staff has the responsibility to become familiar with and abide by the Human Resources Management and Ethical Framework for Members’ Staff as detailed in this document.
Each Member’s staff is responsible for abiding by the Human Resources Policies listed in Appendix A of this Framework and appended to their employment contracts. These policies may be amended from time to time.
Members’ staff will act responsibly, disclosing all actual or potential conflict of interest situations to the Member and behave in a manner that would not create the perception that the Member deliberately or inadvertently breached the Code of Conduct.
City Clerk’s Office provides day-to-day operational support and advice to Members in relation to the management of staff in their offices and assists the Members in meeting the City’s legislative obligations as the employer of record.
The City is the employer of Members’ staff and in this role is legally responsible for fulfilling its statutory requirements and other corporate responsibilities and obligations to protect City interests.
Individuals employed in the offices of Members of Council are City of Toronto employees. However, Members’ staff are a special sub-group of City of Toronto non- union employees falling under one of the following employment arrangements:
Members, as supervisors/managers of City employees working in their offices, have control and direction over their staff and are responsible for the following:
Details on compliance requirements with respect to applicable legislation and policies can be found in the Council Member Knowledge Base, which is provided to all Members at the beginning of the term and which may be updated from time to time by the City Clerk’s Office.
Members can provide references for their current and former staff if there is a relevant employment relationship subject to Member of Council Letter of Reference Policy in Appendix B.
[1] As adopted by City Council at its meeting on June 7, 8 and 9, 2000 (see Administrative Committee Report 13, Clause 4 ) and amended at its meeting on September 25, 26, 27 and 28, 2006 (See Attachment 12 [Notice of Motion J34]).[2] As adopted by Council at its meeting on City Council on December 4, 5 and 13, 2018, CC1.1 Recalibrating City Council’s Governance System for 26 Members. [3] As adopted by Council at its meeting on City Council on April 7, 2021, GL21.16 – Implementing Online Timesheets for Council Members’ Staff[4] As adopted by Council at its meeting on City Council on June 26, 2018, EX35.20 – Council Member Administrative Matters, Policies and Procedures
Members have carriage and control of, and are fully responsible for, the conduct and management of staff working in their offices. Members are responsible for ensuring that individuals working in their offices understand the following Ethical Framework and the expectations it sets out for Members’ staff and individuals working in their offices.
This Framework applies to all individuals employed in Councillors’ Offices and the Mayor’s Office.
Members’ staff are expected to conduct themselves with personal integrity, ethics, honesty and diligence in performing their duties. The Integrity Commissioner has been assigned the duty of Ethics Executive for Members staff. Members staff can consult with their Member and with the Integrity Commissioner on advice related to their ethical obligations as set out in this Framework.[1]
a. Members’ staff often act on behalf of or in the name of the Member of Council, including by representing the Member at events or communicating with constituents. Members’ staff must be familiar with the Code of Conduct for Members of Council so that they ensure that their actions on behalf of their Member of Council are in compliance with the principles and requirements within the Code of Conduct. Actions taken by staff on behalf of a Member may result in that Member of Council being found to have contravened the Code of Conduct and lead to sanction of the Member.
b. As part of the Code of Conduct, Members’ staff must be familiar with City policies that apply to Members of Council, including but not limited to:
i. the Members of Council Operations Policy
ii. the Member of Council Reference Letter Policy set out in Appendix B.
c. Each Member of Council is responsible for ensuring that their staff do not put the Member in contravention of the Code of Conduct.
d. In situations where the Member of Council is uncertain about the application of the Code of Conduct to staff, they should consult with the Integrity Commissioner.
Members’ staff must not place themselves or their Member of Council in a direct or perceived conflict of interest.
Members’ staff should consult with the Integrity Commissioner for advice to determine if they personally have a conflict of interest in a specific situation. They may also consult the Member, if they wish. If the Integrity Commissioner advises Members’ staff they have a conflict of interest, they must disclose the advice to their Member.[2]
A conflict of interest refers, but is not limited to a situation in which a Member’s staff has private interests that could compete with or that may be perceived to complete with their duties and responsibilities as a Member’s staff.
A conflict of interest can be a situation where the Member’s staff use their position for private gain or expectation of private gain, non-monetary or otherwise. A conflict may also occur when the private interest benefits the staff’s family, friends or organizations in which the staff or their family or friends have a financial interest.
Private (or personal) interest means a relationship, obligation, duty, responsibility or benefit unique to the Members’ staff or a person related to the Members’ staff.
Conflict of interest may include, but is not limited to the following situations:
Members’ staff must not use their positions to give any one preferential treatment that would advance their own interest or that of any party where such advance is contrary to the interest of the City.
Members’ staff must not accept, arrange to accept or request to be given a reward, gift, advantage or benefit of any kind from any person or entity that influences or could be perceived to influence the performance of their
Members’ staff may accept a gift of nominal value given as an expression of courtesy or hospitality, provided this does not influence, or be perceived to influence, the performance of their duties.
A Member may decide that no gifts may be accepted under any circumstances.
A Member’s staff, who receives a gift in the performance of their duties, will immediately notify the Member.
Members’ staff will abide by the City’s Employment of Relatives Policy as set out in Appendix A and section 2.2 Staff Hiring and Recruiting (above).
In cases where relatives of a Member staff are employed in the same office of the Member of Council, there must not be any work direction provided or any supervisory responsibility of one relative over another.
Members’ staff must not use, or permit the use of any City property, including facilities, equipment, supplies, technology or other resources, for activities not associated with the performance of their duties. Any exception must be approved by the Member in advance.
Members’ staff may not, during the term of their employment or any time thereafter, directly or indirectly use or disclose any confidential information obtained during their employment with the Member, unless they are required by law or authorized by the Member in writing and in The obligation to maintain confidentiality continues after the ceasing of employment.
Confidential information includes, but is not limited to, privileged information, draft by-laws or staff reports, third party information, personal information, technical, financial or scientific information and any other information collected, obtained or derived for or from any records that a Members’ staff may come into contact with while employed in the office of the Member.
Members’ staff who have a financial interest or are involved in a decision- making process related to a City contract, sale or business transaction, or has family members, friends or business associates with such interest, must disclose their interest to the Member and remove themselves from any decision-making process. The Members’ staff must sign a declaration that the staff will not engage in any activity related to the City contract, sale or business transaction.
Members’ staff may not appear before a City committee on behalf of a private citizen or third party, other than for themselves or a family member.
Members’ staff must identify themselves as such if they are making a deputation to a City or Agency committee, unless they appear as a private citizen on matters that do not relate to their employment.
Members’ staff may not engage in any outside work or business activity that conflicts with their duties in the Members’ Office; or could benefit from confidential information obtained during the course of their employment.
Members’ staff who engage in any other work or business activities must disclose these activities to the Member in advance.
a. Political Activity is defined as:
Political activity is applicable to municipal, school board, provincial and federal elections and Toronto municipal referendum questions.
b. Members’ staff must comply with the requirements of the Municipal Elections Act, 1996, when seeking election or appointment to Toronto City Council:
c. Members’ staff must not use any City resources for any election-related or campaign City resources include any facility, equipment, supplies or other resources as defined in the City’s Use of City Resources During an Election Policy.
d. Members’ staff who are planning to engage in political activity as defined in this Framework should disclose this information to the Member of Council and seek guidance and advice from their Member as required.
e. Members’ staff do not need to disclose information related to their voting preference, membership in a political party, financial contribution to a candidate or putting up lawn signs in support of a candidate.
This section is intended to facilitate the disclosure of wrongdoing that is contrary to the public interest and to protect from reprisal, those Members’ staff who in good faith report wrongdoing.
Wrongdoing refers to serious actions that are contrary to public interest, including but not limited to:
Reprisal against a Member’s staff is any measure taken or threatened as a direct result of disclosing or being suspected of disclosing an allegation of wrongdoing, initiating or co-operating in an investigation into an alleged wrongdoing. Reprisal includes but is not limited to:
a. Members’ staff who are aware that a wrongdoing has occurred will immediately:
b. Any Members’ staff who knowingly makes a false complaint in bad faith or who knowingly makes a false or misleading statement that is intended to mislead an investigation of a complaint may be subject to disciplinary action as determined by the Member.
c. Members’ staff who disclose wrongdoing will fully co-operate with the Integrity Commissioner’s Office, the Auditor General’s Office, involved Divisions and law enforcement agencies during the course of an investigation and will make all reasonable efforts to be available to assist the above noted persons in the investigation.
d. The identity of individuals involved in an investigation, including the identity of an individual alleging wrongdoing and the identity of an individual alleged to have committed wrongdoing, will be protected to the fullest extent possible.
All Members’ staff aware of or participating in an investigation of wrongdoing shall treat all information received confidentially.
All reasonable efforts will be made to maintain confidentiality. Investigation results will not be disclosed or discussed with anyone other than those who have a legitimate need to know and such disclosures shall be restricted to what must be disclosed to ensure a thorough, effective and complete investigation or as otherwise required by law.
Members’ staff who improperly breach confidentiality will be subject to disciplinary action up to and including termination as determined by the Member.
e. A Member’s staff who believes they are the subject of a reprisal following a disclosure of wrongdoing shall notify the Member or the Integrity Commissioner immediately. Allegations of reprisal will be the subject of investigations.
f. Where the investigation substantiates the allegation of reprisal, the Integrity Commissioner shall report to Council on the results of their investigation including proposed remedial measures to address the reprisal.
a. Members’ staff should be aware of the following types of records that are created or managed in a Member’s Office, and must take care to manage this information accordingly:
Constituency Records
Political Records
City Records
b. Members’ staff should keep constituency, political and City records separate from each other.
c. Members’ staff should ensure that contact information obtained from constituents is not stored and reused to communicate further with the constituent without their express written consent.
d. Members’ staff should restrict access to confidential and sensitive personal information received in the Member of Council’s Office to only those who need to see it in order to protect personal information.
a. Members’ staff are not bound by the City’s Acceptable Use Policy for City However, Members’ staff must abide by requirements to protect and safeguard the integrity and security of the City’s computer network and infrastructure.
b. Members’ staff must not download or upload any applications or software on City equipment without seeking the prior approval of the City Clerk’s Office so that the City’s computer infrastructure is not compromised.
c. Members’ staff must not connect any personal equipment to the City’s network.
d. Occasional personal use of the City’s equipment is permitted during business hours provided these are not for personal gain or campaign purposes.
e. Members’ staff access to social media sites are subject to the Member of Council’s direction and approval.
[1] As adopted by Council at its meeting on City Council on November 13 and 14, CC23.3 – Updates on Addressing Workplace Harassment and Discrimination[2] As adopted by Council at its meeting on City Council on November 13 and 14, CC23.3 – Updates on Addressing Workplace Harassment and Discrimination[3] As adopted by Council at its meeting on City Council on October 5, 2016, EX17.4 Reviewing Re-Hire Provisions in Members’ Staff Contracts.
This list is included as part of Members’ staff employment contracts and may be updated from time to time.
Note: Details of the above specific policies are available on the City’s Internet, under People & Equity policies. Above policies are subject to change from time to time.
1. For Members of Council providing letters of reference in any context in their capacity as Members of Council, unless the circumstances clearly indicate otherwise:
1.1. A Member of Council shall not provide references where the only basis for doing so is to use the influence of your office or to help someone you know merely as a constituent, friend or relative.
1.2. A Member of Council should confine the provision of references to situations where you have relevant personal experience with the candidate.
2. For Members of Council providing references for those applying for employment with the City of Toronto or appointment to a City agency, board or commission, or any other position or office with the City:
2.1. A Member of Council shall not provide a reference in support of an applicant for employment with the City of Toronto or appointment to a City agency, board or commission, or any other position or office with the City of Toronto, unless that Member of Council has had an employment or other relevant relationship (such as that of teacher or volunteer group supervisor) with the person requesting the reference.
2.2. Even where there is such a relevant relationship, a Member of Council shall not provide a reference for any person who is a relative of the Member of Council or whose only relevant relationship with the Member of Council has been as a member of the public service of the City of Toronto or a City of Toronto agency, board or commission (with the exception of a Member’s own staff).
2.3. In the case of City of Toronto agencies, boards and commissions (and any other situations in which Members of Council participate as decision-makers in a City of Toronto hiring or appointment process), no participating Member of Council shall act as a reference for a candidate for appointment or hiring, and, where a participating Member of Council would otherwise be eligible to act as a reference, the Member of Council shall declare that fact to the appointing authority.
2.4. A Member of Council can send (without comment) letters of inquiry about possible positions with the City of Toronto to the relevant hiring authority.
As adopted by Council at its meeting on July 25, 26 and 27, 2006, Policy and Finance Report 5, Clause 17a “Recommendations on Members of Council providing Letters of Reference”
Excerpt from the Toronto Public Service By-Law – Municipal Code Chapter 192, Article V, Clause 192-26, December 31, 2015.
City or Agency employees may seek election or appointment to political office, subject to the requirements set out below:
A City or Agency employee is eligible to be a candidate for and to be elected as a member of Toronto City Council, subject to the following rules:
A City or Agency employee is eligible to seek appointment to and be appointed as a member of Toronto City Council subject to the following rules:
A City or Agency employee is eligible to be a candidate for and to be elected as a member of any municipal council or school board or seek appointment to and to be appointed as a member of any municipal council or school board subject to the following rules:
A City or Agency employee is eligible to be a candidate for and to be elected as a member of Provincial legislature or Federal parliament subject to the following rules:
As approved by City Council at its meeting on August 25, 26, 27 and 28, 2014 and amended by City Council at its meeting June 15 and 16, 2022.