Visitor Procedures

During Business Hours at City Hall

1. During business hours, Council Reception staff will greet visitors at the reception desk and contact the applicable Councillor’s office.
2. If the visitor is to enter the secured space, the visitor will sign the appropriate Visitor Log. This log is a system with a visitor badge that contains fields that are completed by both the visitor and the receiving party.
3. The Councillor or staff member from the Councillor’s office must attend the reception desk to sign the visitor in. The badge will then be issued to the visitor to visibly wear at all times when in the secured space.
4. The Councillor or staff member will then escort the visitor into the secured space
5. Visitors must be escorted at all times when in the secured space.
6. At the conclusion of meeting, visitors must be escorted back to a reception desk by the Councillor or staff member.
7. The Visitor Badge must be returned to the Council Receptionist and the Councillor or staff member will be asked to sign the visitor “out.”

After Business Hours at City Hall

After hours, all visitors will be received by the Councillor or staff member and be escorted at all times.

Identification at City Hall

1. All Visitor badges clearly state “Visitor” and are self-expiring. This means that red letters reading “void” will automatically appear on the right hand side of the badge after 8-12 hours.
2. All persons in a secured Councillor space will wear either a City-issued identification or a visitor’s badge. If you see an individual in a secured space without a visible badge or with a badge that is already expired, please immediately notify the City Council Receptionist, on-site security, or Corporate Security at 416-397-0000.
3. Visitors are asked to not allow other visitors to enter the secured area by following behind when entering.
4. If a visitor is attending another Councillor’s office after being signed in by the first Councillor’s office, the visitor must be escorted back out to the reception desk so the next office can be appropriately notified of the visitor, and can receive them.