All businesses licensed by the City of Toronto must provide service to individuals with guide dogs or service animals.
If you have been refused service by a City-licensed business:
If you have a human rights inquiry or complaint about a private employer or service provider (for example, you are employed by or receive discriminatory treatment in a restaurant or store), or related to employment in or services received from the provincial government, contact:
Human Rights Tribunal of Ontario
Ontario Human Rights Legal Support Centre
Ontario Human Rights Commission
If your complaint is about the provision of services within federal jurisdiction or if you work for a federally regulated industry, such as a bank or in telecommunications, contact the Canadian Human Rights Commission.