Service Dogs – Refusal of Service
All businesses licensed by the City of Toronto must provide service to individuals with guide dogs or service animals.
If you have been refused service by a City-licensed business:
- Call 416-392-3082 and the City will investigate
- A bylaw officer will educate the business owner of their responsibility to provide service
- A $500 ticket can be issued
- If the business owner refuses or it is a recurring issue, a Part III ticket can be issued, which is a summons to Provincial court
Other complaints about refusal of service
If you have a human rights inquiry or complaint about a private employer or service provider (e.g. you are employed by or receive discriminatory treatment in a restaurant or store), or related to employment in or services received from the provincial government, contact:
If your complaint is about the provision of services within federal jurisdiction or if you work for a federally regulated industry, such as a bank or in telecommunications, contact the Canadian Human Rights Commission.