Service Dogs – Refusal of Service
All businesses licensed by the City of Toronto must provide service to individuals with guide dogs or service animals.
If you have been refused service by a City-licensed business:
- Call 416-392-3082 and the City will investigate
- A bylaw officer will educate the business owner of their responsibility to provide service
- A $500 ticket can be issued
- If the business owner refuses or it is a recurring issue, a Part III ticket can be issued, which is a summons to Provincial court
Other complaints about refusal of service
If you have a human rights inquiry or complaint about a private employer or service provider (e.g. you are employed by or receive discriminatory treatment in a restaurant or store), or related to employment in or services received from the provincial government, contact:
Human Rights Tribunal of Ontario
Ontario Human Rights Legal Support Centre
Ontario Human Rights Commission
If your complaint is about the provision of services within federal jurisdiction or if you work for a federally regulated industry, such as a bank or in telecommunications, contact the Canadian Human Rights Commission.