Serious Occurrence & Incident Reporting

All licensed child care programs located in the City of Toronto are required to report Serious Occurrences as outlined in the Child Care and Early Years Act (CCEYA).  Reporting requirements can be found on the Reportable Serious Occurrences section of the Child Care Centre Licensing Manual.

  • Operators must report online using the Ministry of Education’s Child Care Licensing System (CCLS).
  • All serious occurrence reports will automatically be forwarded to Toronto Children’s Services when entered into the CCLS.
  • A Toronto Children’s Services Consultant may follow up with an operator if necessary.
    • Serious occurrences must be reported to Toronto Children’s Services within 24 hours using the City of Toronto Serious Occurrence and Incident Line at (416)-397-7359. The Serious Occurrence and Incident Line will be staffed to receive calls between the hours of 8:30 a.m. and 4:30 p.m., Monday through Friday, excluding Statutory Holidays.
    • Calls or messages received after hours, on weekends, or on holidays will be returned on the next business day, with follow-up provided by a Toronto Children’s Services Consultant if necessary (via phone or email).
    • Calls will be forwarded to a designated Toronto Children’s Services Consultant who may follow up to provide direction or follow up advice to the caller.
    • Serious occurrences must be reported to Toronto Children’s Services within 24 hours using the City of Toronto Serious Occurrence and Incident Line at (416)-397-7359. The Serious Occurrence and Incident Line will be staffed to receive calls between the hours of 8:30 a.m. and 4:30 p.m., Monday through Friday, excluding Statutory Holidays.
    • Calls or messages received after hours, on weekends, or on holidays will be returned on the next business day, with follow-up provided a Toronto Children’s Services Consultant if necessary (via phone or email).
    • Calls will be forwarded to a designated Toronto Children’s Services Consultant who may follow up to provide direction or follow up advice to the caller.