In addition to shelters, the City of Toronto offers different types of homelessness services to provide a safe, warm indoor space and connections to other supports to meet the immediate needs of people experiencing homelessness. These services operate from a low-barrier approach to serve people who may otherwise not access traditional homeless shelters.


The City of Toronto will be welcoming a new temporary accommodation for refugee/asylum claimants to the Newtonbrook and Willowdale communities.

The existing building exterior of 5800 Yonge Street

Location: 5800 Yonge St.
Client group: All gender, single refugees and asylum claimants
Number of expected overnight spaces: 200
Opening date: November 12, 2019
Service operator: Homes First in partnership with refugee-focused support organizations

The City of Toronto has leased the property at 5800 Yonge St. as a temporary accommodation for single adult refugees and asylum claimants. Homes First, an experienced service provider, in partnership with refugee-focused support organizations, will provide specialized support services onsite to assist people with their claim and other settlement issues on the City’s behalf.

Since 2016, the number of refugee/asylum claimants seeking emergency shelter in Toronto has increased significantly. The opening of this site will help alleviate pressure on the shelter system and free up additional spaces for other people experiencing homelessness in need of services.

Partnership with Local Developer

Times Group Corporation, a local real estate developer, approached the City of Toronto to offer this property for lease.The founders of Times Group Corporation, who immigrated to Canada 30 years ago, chose to partner with the City in order to support efforts specifically to help people new to Canada resettle successfully.

Working with the Community

A community information session was held on November 21, 2019, to learn more about the service, and how to get involved with Homes First and our other service partners. Donations, volunteer opportunities and invitations to participate in special community-led events are just a few examples of how you can help make a difference.


The City has leased the property at 233 Carlton St. as the relocation site for the Women’s Resource Centre.

Three storey building at 233 Carlton St with doors closed

Location: 233 Carlton St.
Tentative client group: Women
Number of expected overnight spaces: 35
Expected opening date: 2022
Service operator: Fred Victor Centre with partner organizations

233 Carlton St. is expected to replace the existing Adelaide Resource Centre for Women at 67 Adelaide St. E. with a focus on providing supportive services for vulnerable women who are at risk of gender-based violence and experiencing homelessness. The Adelaide Resource Centre for Women was established in 1998. In 2014, the 24-hour women’s drop-in program was created at this location as a result of Council direction to provide additional safe overnight space for women in the Downtown East neighbourhood.

The service currently includes a number of partner organizations that deliver services onsite including:

Additional project partners may be brought on board once the service is moved to 233 Carlton St. based on client and service need.

The aging infrastructure currently at 67 Adelaide St. E presents challenges for the effective delivery of the Adelaide Resource Centre for Women’s services. 233 Carlton St. was identified as a suitable relocation site for a number of reasons: its close proximity to the existing location will facilitate service continuity given its important role in serving vulnerable women from the Downtown East, easy access to public transit and space for the delivery of a range of services. As part of Council’s direction to create 1000 new shelter beds, staff have been identifying suitable sites for new shelters and optimizing the use of space for existing services. Given the required renovations at 67 Adelaide St. E, the site was identified as suitable for adaptation into a homeless shelter, further necessitating the relocation of the existing Adelaide Resource Centre for Women.

Community Engagement

City staff site new locations for shelters under delegated authority as approved by City Council to address the urgent need for shelter spaces in the city of Toronto. The relocation of the Adelaide Resource Centre for Women to 233 Carlton St. falls under this authority as it is required due to 67 Adelaide St. E. being selected as a prospective new shelter site.

Community engagement usually starts six to nine months before a new location is opened and focuses on addressing concerns and how to support the success of the service in the community, rather than on service location. Community members can expect a number of engagement opportunities, led by a third-party facilitator, including but not limited to:

  • an information session where the community can meet and ask questions of the service provider, local partners and City staff
  • the formation of a Community Liaison Committee made up of local community representatives – City – and service provider staff that focuses on addressing questions, sharing information, discussing and collectively problem solving community concerns, and linking shelter needs with community offers of support
  • periodic e-newsletters
  • other opportunities for problem-solving focused stakeholder meetings

Let’s Talk: Community Forum

A community information session was held on January 21, 2020 at the Cabbagetown Youth Centre to learn more about this service and how to get involved with our service partners. The event featured a number of stations with a number of topics, including five main stations each staffed by specialists on the topic. Residents expressed their initial ideas and concerns at the forum with feedback recorded by City staff.

Additional community engagement opportunities along with infrastructure and programming updates for this location will be provided on an ongoing basis when available. Learn more about the City’s approach to working with the community on our community engagement web page.

If you wish to join the City’s electronic mailing list for 233 Carlton St., please email