The City has been working to gradually transition out of temporary shelter sites in a way that minimizes the impact on the shelter system and those who rely on the vital services delivered through the sites.

In February 2024, Toronto City Council approved extending temporary shelter hotel leases and contracts for the medium term (3-5 years, where possible) until new permanent shelter spaces are available.

This approach supports the Homelessness Services Capital Infrastructure Strategy (HSCIS), approved By City Council in November 2023, which recommends transitioning the shelter system from an emergency focused pandemic response to a long-term proactive service model that supports the recovery and stability of the shelter system. This includes moving from a system made up of primarily temporary leases and agreements, to a system with more long-term and purpose-built spaces with programs and supports that are responsive to the needs of people experiencing homelessness.

By executing longer, multi-year commitments, the City will achieve cost savings. It will also allow for a thoughtful, gradual approach to decommissioning temporary sites, which will support positive outcomes for shelter residents, service providers and the broader community.

As sites are closed, the City is often required to restore them to their prior condition, within reason and subject to wear and tear. Some sites had existing plans to restore the hotel or redevelop the site and do not require the City to coordinate restoration.

The City has hired an external consultant to inspect all properties and develop a framework to guide discussions with property owners regarding restoration costs. The details of these costs are confidential as negotiations with property owners are ongoing.

The City typically engages the community in advance of opening a new shelter to provide information about the program and how we can work together to support its success. This was not possible for many of the temporary sites due to the speed at which the City had to respond to the COVID-19 pandemic.

City staff have delegated authority to site new shelters in locations that meet City zoning by-laws to respond to shelter demand.

Even though the City is not required to seek community input or permission on the location of new shelter sites, the City remains committed to working with the community to address questions or concerns. See the “Who to Call” tab for more information.

Additional information can also be found regarding community engagement at the following shelters:

We appreciate that the community is very interested in these sites and have questions and concerns. Representatives from the City and community partners who operate and engage with the community are available to respond to these questions and concerns. However, please note that communications should be respectful. The City of Toronto is an inclusive public organization. Racist or other forms of prejudicial, derogatory, or discriminatory comments and questions, including name calling, will not be tolerated.


3-1-1 or 416-338-0889 (TTY)

To request help for individuals experiencing homeless who may need support.

Report concerns about:

  • Excessive noise
  • Excessive litter
  • Hazardous materials in parks
  • Illegal dumping

To request:

  • Sidewalk and street cleaning

Central Intake


Telephone support to individuals seeking access to emergency shelter.

Police Non-Emergency

416-808-2222 or 416-467-0493 (TTY)

Report crimes where no person is in immediate danger (i.e. theft, vandalism, fraud).


In an emergency, always call 9-1-1 (fires, crimes in progress, medical emergencies requiring an ambulance).