Location: 20 Milner Business Crt.
Shelter residents: Women
Number of rooms: up to 103
Opened: May 2021
Service Operator: City of Toronto

The City of Toronto initially leased 20 Milner Business Crt. in Scarborough North (Ward 23) as a temporary shelter site to help provide additional space for physical distancing in response to the COVID-19 pandemic. Since that time, it has been used to respond to the ongoing high demand for shelter for individuals experiencing homelessness.

In February 2024, Toronto City Council approved extending temporary shelter hotel leases and contracts for the medium term (3-5 years, where possible) while the City works to build new permanent shelter spaces.

Learn more about the City’s capital infrastructure strategy and plan for temporary shelter sites.

Site Operations and Wrap-Around Supports

People experiencing homelessness who access emergency shelter have a range of different support needs. The shelter program at 20 Milner Crt. is delivered directly by the Toronto Shelter and Support Services division at the City of Toronto and is staffed 24 hours a day, seven days a week. The program provides meals, laundry and wrap-around support for shelter residents, including:

  • recreational and social engagement programming
  • counsellors/case managers who work with clients to develop permanent housing plans
  • assessments and referrals to other community services, as needed
  • access to physical health and mental health supports

Services are for program residents only and are not available on drop-in basis.