The City recently released a Request for Expression of Interest seeking non-profit organizations interested in operating emergency Warming Centres and/or 24-Hour Winter Respites during the 2025-2026 winter season for individuals experiencing homelessness. These programs will be part of the City’s Winter Services Plan, which runs from November 15, 2025 – April 15, 2026.
Applicants were required to:
Applications are now closed and are currently being evaluated. All applicants will be notified of the outcome of the Expression of Interest.
The City activates a Winter Services Plan to provide additional capacity and enhanced services to support people experiencing homelessness during the cold winter months, when health and safety risks are higher than normal. The Winter Services Plan runs annually from November 15 to April 15.
Warming Centres and Winter Respite Programs are critical components of the Winter Services Plan to provide additional warm indoor spaces.
As approved by City Council in May 2023, Warming Centres are activated when Environment and Climate Change Canada forecasts temperatures to reach minus five degrees Celsius and/or during a winter weather event warning. Centres may also be activated on direction from the General Manager, Toronto Shelter and Support Services.
Winter Respites are open continuously throughout the winter season (November 15 to April 15) and are expected to follow the City’s 24-Hour Respite Site Standards.
Applicants were required to meet the following requirements in order to be eligible for the Request for Expression of Interest:
Applicants for Warming Centre operations must also:
Read the complete Winter Program Operator Request for Expression of Interest Guidelines.
At minimum, successful applicants will be required to:
Successful applicants will be expected to work with the community in which the Warming Centre is located to maintain a positive community relationship. This includes engagement and complaints management.
Warming Centres can be activated (opened) or deactivated (closed to new admissions) between November 15, 2025 until April 15, 2025.
Warming Centres are activated when:
Warming Centres can be City-owned or leased sites. Host locations may operate other programs in the Warming Centre space when the Centre is not in use.
Host locations and Warming Centre operators will be notified of a Warming Centre activation at 7:30 a.m. On that day:
Warming Centre sites are notified at 7:30 a.m. of the decision to deactivate. At this point, Warming Centres will close to new admissions. Sites will remain open until all remaining clients are referred to alternate shelter spaces.
Successful applicants will be required to:
Successful applicants for Warming Centre and/or Winter Respite operations will be required to enter into an Operating Agreement with the City’s Toronto Shelter & Support Services division prior to receiving funding.
The City intends to establish a list of successful applicants to remain valid for the 2025-2030 winter programming period, subject to the terms and conditions of this Request for Expression of Interest.
The term of the Operating Agreement with the City is for a one-year period, with an option to extend the agreement upon mutual agreement between the City and operator on the same terms and conditions, for an additional term of up to four separate one year periods, and subject to programming needs established by the City, as well as the availability of City funding.
The Request for Expression of Interest closed on Thursday, July 24, 2025.
The Evaluation Committee is currently reviewing and analyzing all submissions. The Evaluation Committee includes members from the Toronto Shelter and Support Services Division and other relevant City staff and stakeholders, where necessary.
The Evaluation Committee may, at its sole discretion, retain additional committee members or advisors.
The Evaluation Committee will select successful applicants, which in its opinion meet or exceed the City’s requirements under the REOI and provide the best overall value to the City.
By responding to this REOI, applicants agree that the decision of the Evaluation Committee will be final and binding.
Evaluation will take approximately one month, with a final decision made on Tuesday, August 26. .
All eligible applicants will be informed of the outcome of the Expression of Interest.
Successful applicants will be added to a ‘Qualified List’ to be considered for Warming Centre and/or 24-Hour Winter Respite Site operations throughout the 2025-2030 winter seasons.