Are you an emergency shelter operator funded by the City of Toronto? Want to learn more about what is involved? Find what you need to know in this section.

About Toronto's Shelter System

Get the facts about homelessness in Toronto and learn about existing shelters.

Shelter Standards

Learn about service standards for City-administered shelters and access implementation resources.

Shelter Management Information System (SMIS)

Access guidelines, training information and the User Manual for SMIS.

Funding Submissions, Directives & Bulletins

Get funding submission documents and updates about the shelter system.

COVID-19 Guidance

Get guidance on infection prevention and control, screening and testing, outbreaks, vaccination and other related topics.


Learn about related legislation, policy and governance, health and safety, administrative reporting and facilities maintenance.


Learn about upcoming courses for shelter providers