Important training modules for staff who work in shelters and 24-hour respite sites.
The Shelter Management Information System (SMIS) now provides workers with tools to help service users access housing and identify supports they may be eligible for. These housing-focused changes are part of the Service Triage, Assessment and Referral Support (STARS) tool, which provides a standardized way to understand service users’ support needs and better connect people to available housing opportunities using Toronto’s Coordinated Access system.
This training is divided into 9 modules. The modules are mandatory for all SMIS users, unless indicated otherwise below.
Once you complete each module, please download or print your certificate of completion and send it to the SMIS Access Manager for your agency or program.
Mandatory for: All SMIS users
Module 1 – Personal Information, Living Situation & Contact Information (12 minutes)
Mandatory for: All SMIS users
Module 2 – Client Details (20 minutes)
Mandatory for: All SMIS users
Module 3 – Support Needs & Triage (20 minutes)
Mandatory for: All SMIS users
Module 4 – Income & Identification (6 Minutes)
Mandatory for: All SMIS users
Module 5 – Family Intake (12 Minutes)
Mandatory for: Family or co-ed shelters and outreach programs that serve families
Module 6 – Attachments (20 Minutes)
Mandatory for: All SMIS users
Module 7 – Housing Checklist (30 Minutes)
Mandatory for: Housing workers/counsellors/caseworkers, supervisors, and managers
Module 8 – 14-Day Discharge Window (10 Minutes)
Mandatory for: All SMIS users
Module 9 – Client-Level Report for Case Managers (20 Minutes)
Mandatory for: Housing workers/counsellors/caseworkers, supervisors, and managers
This training was developed by Toronto Public Health to support staff in homelessness settings learn about Infection Prevention and Control (IPAC) measures. The objective of this training is to help employees who work in shelters and 24-hour respite sites to increase their knowledge in IPAC and become familiar with IPAC best practices. This curriculum consists of the following modules that are required to be completed in the prescribed order.
Please review our general IPAC resources and references to supplement the curriculum. Once you complete each module please print the certificate of completion and send it to your Manager/Supervisor.