SMIS is designed to assist with day-to-day shelter administration in a secure environment. The manual provides detailed instructions to users of SMIS. Click on the links below to access detailed user instructions.

Please note: The City’s Shelter, Support and Housing Administration (SSHA) division in the process of updating this SMIS User Manual. Currently, it does not reflect the SMIS enhancements that were made in the September 2020 and April 2021 SMIS releases. Please refer to the SMIS Release Notes to learn more about the changes that were included in each of these enhancements, by visiting the previous web page under the ” Release Notes for New Versions” section.  

Table of Contents

Client Management

 

Case Management

Attachment

Tasks

Print Label

Disbursements

Program Management

List

Edit

Service Restrictions

General

Queue

Clients

Incidents

Service Restrictions

Complaints

Staff

Dashboard

Statistics

Facility Management

List

Edit

General

Program

Message

Dashboard

Statistics

Shelter Management

List

General

Dashboard

Statistics

Head Office

General

Dashboard

Statistics

My Tasks