SMIS eliminated time-consuming manual tasks and paper forms streamlining shelter operations and improving client services. Shelter staff can now quickly find available beds throughout the system and speed up client intake, admission and discharge.
The following information is designed to assist shelter staff who are using SMIS.
The SMIS User Manual is now available online in accessible PDFs.
Hostel Services Guidelines – SMIS Implementation 2010-34
SMIS Role Access Guide
Health Alert-2012-42
SMIS Privacy Guidelines
SMIS Privacy Protocol – Multifactor Authentication
SMIS Privacy Protocol – Password Management
SMIS Privacy Guideline Templates
Implementation Information Session on Behavioural Risk Alert Safety System (BRASS)
Training on SMIS Access Manager Role and Responsibilities
Training on Notice of Collection and By Name List Consent
Self-guided Information Session: SMIS Incident Report Module
Training for Improving Housing Outcomes
SMIS Basic/Case Management Training Schedule and Details
Training Registration Form
SMIS Technical Requirement
Frequently Asked Questions
Correcting Incorrect Personal Client Information
SMIS Report Details 2014
Lived Last 12 Months Quick Reference Sheet
Client Management Quick Reference
Case Management Quick Reference
Discharge Dispositions & Reasons Reference Sheet
Adding/Editing Rooms and Beds
SMIS Bulletin – April 2021
How to Clear Cache – Chrome and Edge
Release Notes – January 2025
Release Notes – Spring 2024
Release Notes – Fall 2023
Release Notes – Summer 2023
Release Notes – June 2023
Release Notes – December 2022
Release Notes – June 2023
Release Notes – December 2022
Release Notes – June 2022
Release Notes – March 2022
Release Notes – August 2021
Release Notes – April 2021
Release Notes – September 2020
Release Notes – December 2019
Service Demand Enhancements User Guide – December 2017
Release Notes – December 2017
Release Notes – May 2017
SMIS Bulletin – September 2023 (SMIS 3.11)
SMIS Bulletin – June 2023 (SMIS 3.10)
SMIS Bulletin – June 2022 (SMIS 3.8)
Client Brochure
Client Poster
Staff Brochure
Collection of Information Notice
Collection of Information Phone Script
BRASS Notice of Collection Poster – Shelters
BRASS Notice of Collection Poster – 24-Hour Respite Sites
The Collection of Information Notice has been translated into the 14 languages: Arabic, Chinese, Chinese (Traditional), Dari, Farsi, French, Hungarian, Korean, Polish, Punjabi, Russian, Spanish, Tamil and Vietnamese.
Guide for Reporting Death of a Shelter Resident
Death of a Shelter Resident Reporting Form
User Guideline (City Shelters)
Please check this site regularly for new information for SMIS users as it becomes available.