SMIS eliminated time-consuming manual tasks and paper forms streamlining shelter operations and improving client services. Shelter staff can now quickly find available beds throughout the system and speed up client intake, admission and discharge.
The following information is designed to assist shelter staff who are using SMIS.
The SMIS User Manual is now available online in accessible PDFs.
SMIS Basic/Case Management Training Schedule and Details
Training Registration Form
Frequently Asked Questions
Correcting Incorrect Personal Client Information
SMIS Report Details 2014
Lived Last 12 Months Quick Reference Sheet
Client Management Quick Reference
Case Management Quick Reference
Discharge Dispositions & Reasons Reference Sheet
Adding/Editing Rooms and Beds
SMIS Bulletin – April 2021 Bulletin
Release Notes – August 2021
Release Notes – April 2021
Release Notes – September 2020
Release Notes – December 2019
Service Demand Enhancements User Guide – December 2017
Release Notes – December 2017
Release Notes – May 2017
Collection of Information Notice
Collection of Information Phone Script
The Collection of Information Notice has been translated into the 14 languages: Arabic, Chinese, Chinese (Traditional), Dari, Farsi, French, Hungarian, Korean, Polish, Punjabi, Russian, Spanish, Tamil and Vietnamese.
Please check this site regularly for new information for SMIS users as it becomes available.