SMIS now contains tools to help service users access housing and supports. All SMIS users are required to take mandatory training on the new tools and to submit a survey to confirm that the modules are complete.

SMIS eliminated time-consuming manual tasks and paper forms streamlining shelter operations and improving client services. Shelter staff can now quickly find available beds throughout the system and speed up client intake, admission and discharge.

The following information is designed to assist shelter staff who are using SMIS.

User Manual

The SMIS User Manual is now available online in accessible PDFs. 


Hostel Services Guidelines – SMIS Implementation 2010-34
SMIS Role Access Guide
Health Alert-2012-42


SMIS Privacy Guidelines
SMIS Privacy Protocol – Multifactor Authentication
SMIS Privacy Guideline Templates

Training and Documentation

Self-guided Information Session: SMIS Incident Report Module
Training for Improving Housing Outcomes
SMIS Basic/Case Management Training Schedule and Details
Training Registration Form
SMIS Technical Requirement
Frequently Asked Questions
Correcting Incorrect Personal Client Information
SMIS Report Details 2014

Quick Reference Guides

Lived Last 12 Months Quick Reference Sheet
Client Management Quick Reference
Case Management Quick Reference
Discharge Dispositions & Reasons Reference Sheet
Adding/Editing Rooms and Beds
SMIS Bulletin – April 2021 Bulletin

Release Notes for New Versions

Release Notes – December 2022
Release Notes – June 2022
Release Notes – March 2022
Release Notes – August 2021
Release Notes – April 2021
Release Notes – September 2020
Release Notes – December 2019
Service Demand Enhancements User Guide – December 2017
Release Notes – December 2017
Release Notes – May 2017


SMIS Bulletin – June 2022 (SMIS 3.8)
Client Brochure
Client Poster
Staff Brochure
Collection of Information Notice
Collection of Information Phone Script

The Collection of Information Notice has been translated into the 14 languages: Arabic, Chinese, Chinese (Traditional), Dari, Farsi, French, Hungarian, Korean, Polish, Punjabi, Russian, Spanish, Tamil and Vietnamese.


Admission Form

Bed Check Log Template 

Bed Check Log Template  

Case Management Note

Consent Form

Discharge Form

Intake Form

Privacy Guidelines Templates

Service Restriction Form

SMIS ORG Template

User Access Request Form

User Agreement (POS Shelters)

Guide for Reporting Death of a Shelter Resident

Death of a Shelter Resident Reporting Form

User Guideline (City Shelters)

User Guideline (Metro Hall)

Please check this site regularly for new information for SMIS users as it becomes available.