Annual Business Case Submissions

Each agency receiving funding from the City for shelters is required to complete the Annual Funding (Budget) Submission.

During the year, an agency may require and/or request an in-year adjustment (change) in their operating agreement related to their funding and/or the program delivery model/services for a number of reasons. In this instance, an agency will need to complete and submit a Business Case. The purpose of the Business Case is to provide a coordinated and consistent approach to the request for additional financial assistance. The Business Case process may be used to document a request for an increase in funding, a request for special financial assistance/consideration or one-time financial assistance.

Please call your Agency Review Officer for a copy of the Business Case Submission Guidebook and forms.

Annual Funding Submissions

Directives and Bulletins

Toronto Shelter Directive

These are are issued when specific actions are required by shelter providers under the authority of the Operating Agreement, Shelter Standards and any other applicable law.

Directives are also used to provide clarification regarding a particular shelter standard, or to issue an interim standard before it is formally consolidated into the Shelter Standards document.


These are issued to share information.

Bulletins are used to provide general updates about the shelter system, notice of consultation, notice of funding, notice of events, sharing of resources (e.g., draft policies), etc.