All directives and bulletins listed are in effect. To request previous directives and/or bulletins, email TSSS.Homeless@toronto.ca.
Directives
Directives are issued when specific actions are required by shelter and respite site providers under the authority of the Operating Agreement, Shelter or 24-Hour Respite Site Standards and any other applicable law.
Directives provide clarification regarding a particular shelter or respite site standard, or to issue an interim standard before it is formally consolidated into the Shelter or 24-Hour Respite Site Standards document.
- Directive 2026-01: Amendments to Toronto Shelter Standards and 24-Hour Respite Site Standards Related to Compliments, Complaints and Appeals (March 23, 2026)
- Directive 2025-03: Amendments to Toronto Shelter Standards to Strengthen Client-Centered Service Delivery, Enhance Privacy and Dignity, and Improve Culturally Responsive Supports for Indigenous Clients (December 16, 2025)
- Directive 2025-02: Amendments to Toronto Shelter Standards to Better Support Clients Who Identify as 2SLGBTQ+ (December 16, 2025)
- Directive 2025-01: Amendments to Toronto Shelter Standards and 24-hour Respite Site Standards on Service Restrictions (March 10, 2025)
- Directive 2024-01: Amendments to Toronto Shelter Standards and 24-hour Respite Site Standards to Support Implementation and Rollout of the Behavioural Risk Alert Safety System, BRASS (May 6, 2024)
- Directive 2023-02: Updates to Toronto Shelter Standards Related to Complaints and Service Restrictions (December 18, 2023)
- Directive 2023-03: New Toronto Shelter Standards on Confronting Anti-Black Racism (December 18, 2023)
Bulletins
Bulletins are issued to share information and to provide general updates about the shelter system, notice of consultation, notice of funding, notice of events, sharing of resources (e.g., draft policies), etc.
- Bulletin 2026-05: Heat Warnings & Extreme Weather Standards (May 19, 2026)
- Bulletin 2026-01: Reminder to Follow Extreme Cold Weather Standards (January 22, 2026)
- Bulletin 2025-08: Updates to the 24-Hour Respite Site Standards (December 4, 2025)
- Bulletin 2025-07: New TSSS Harm Reduction Unit (August 14, 2025)
- Bulletin 2025-06: New Online Training for the Behavioural Risk Alert Safety System, BRASS (July 28, 2025)
- Bulletin 2025-04: Facilitating Access to Toronto’s Shelter System by Central Intake and Avoiding Duplicate Client Records in Shelter Management Information System (May 12, 2025)
- Bulletin 2025-03: Continued Commitment to Harm Reduction (March 28, 2025)
- Bulletin 2025-02: Protecting Client Personal Information and Privacy (March 19, 2025)
- Bulletin 2025-01: Resources to Support Toronto Shelter Standards and 24-Hour Respite Site Standards Service Restriction Requirements (March 10, 2025)
- Bulletin 2024-04: IPAC Measures for Homelessness Service Providers
- Bulletin 2024-02: Behavioural Risk Alert Safety System (April 5, 2024)
- Bulletin 2023-05: SMIS Access Manager & SMIS User Audit Training (October 23, 2023)
- Bulletin 2023-04: Reminder of SMIS Mandatory Training for Notice of Collection and By Name List Consent Changes (September 20, 2023)
- Bulletin 2023-03: Mandatory Training on Notice of Collection and By Name List Consent (updated August 22, 2023)
- Bulletin 2023-02: Updates to the Toronto Shelter Standards (TSS)
- Bulletin 2022-11: Harm Reduction Overdose Preparedness Assessment Communication
- Bulletin 2020-04: Shelter Referrals to Streets to Homes Assessment and Referral Centre (129 Peter St.)
- Bulletin 2020-01: Pregnant Women With or Without a Partner Seeking Emergency Shelter
- Bulletin 2019-02 Overdose in Washrooms
