Shelter, Support and Housing Administration has been renamed Toronto Shelter & Support Services (TSSS) to better reflect the Division’s role as the shelter service system manager in Toronto. All Directives remain in effect.

Toronto Shelter Directives

Directives are issued when specific actions are required by shelter and respite site providers under the authority of the Operating Agreement, Shelter or 24-Hour Respite Site Standards and any other applicable law.

Directives are also used to provide clarification regarding a particular shelter or respite site standard, or to issue an interim standard before it is formally consolidated into the Shelter or 24-Hour Respite Site Standards document.


Bulletins are issued to share information and to provide general updates about the shelter system, notice of consultation, notice of funding, notice of events, sharing of resources (e.g., draft policies), etc.

Archived Directives & Bulletins (No Longer Applicable)