Recent changes to the Housing Services Act, 2011, aimed at modernizing the administration of the RGI program, are being implemented by the City of Toronto on July 1, 2021. These changes should make the program simpler and faster for housing providers to administer and easier for tenants to predict and understand.

This training will provide an overview of legislative and process changes required to implement RGI Simplification, beginning July 1, 2021.  All persons responsible for RGI administration in the City of Toronto (RGI administrators) are required to complete this training by June 25, 2021.

RGI Simplification Training for RGI Administrators will be available online from  mid-May to end of June 2021.


For training purposes only, a copy of the RGI Administration Manual (July 2021 edition) will be available here from mid-May.

RGI Administrators must continue to follow the current  online RGI Administration Manual until June 30, 2021, except where instructed otherwise through communication from Housing Stability Services.