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Shelter, Support & Housing Administration offers various training opportunities. Select the appropriate course tab below and click on the course registration link. Your registration will be confirmed by email.

This training provides an overview of legislative and process changes required to implement RGI Simplification, beginning July 1, 202. All current RGI Administrators must successfully complete this course.

RGI Simplification Training for RGI Administrators is available at RGI Simplification Training

The Ontario Non-Profit Housing Association (ONPHA) launches “The New Simplified Administration of RGI – Toronto Course” on October 5, 2021. Additional course launches are planned for January, March and May 2022. Registration for the October course opens August 17th. Go to ONPHA’s Toronto RGI course website to register.


This is a brand new course reflecting RGI simplification and the City of Toronto’s local rules and guidelines. Successful completion of this course is mandatory for all new RGI administrators in the City of Toronto, regardless of whether new administrators have completed any previous training on RGI simplification.


The City has a new housing access system called MyAccesstoHousingTO, which includes a housing provider portal used for filling vacancies and managing the centralized waiting list. These changes impact on the administration of the RGI program and all RGI administrators must be familiar with the system and how use it to manage vacancies. Contact for more information on MyAccesstoHousingTO training.