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Shelter, Support & Housing Administration offers various training opportunities. Select the appropriate course tab below and click on the course registration link. Your registration will be confirmed by email.

This training provides an overview of legislative and process changes required to implement RGI Simplification, beginning July 1, 2021. All current RGI Administrators must successfully complete this course.

RGI Simplification Training for RGI Administrators is available at RGI Simplification Training

The next session of the Ontario Non-Profit Housing Association’s (ONPHA) “The New Simplified Administration of RGI – Toronto Course” begins on January 25, 2022 and runs through March 21, 2022.

Register today for the January to March session through ONPHA’s Toronto RGI course website.   

This new course provides participants with an overview of RGI simplification and the City of Toronto’s local rules and guidelines. Successful completion of this course is mandatory for all new RGI administrators in the City of Toronto, regardless of whether new administrators have completed any previous training on RGI simplification.

Additional course launches are planned for March and May 2022.


The City has a new housing access system called MyAccesstoHousingTO, which includes a housing provider portal used for filling vacancies and managing the centralized waiting list. These changes impact on the administration of the RGI program and all RGI administrators must be familiar with the system and how use it to manage vacancies. Contact for more information on MyAccesstoHousingTO training.

The City has a new process for advertising and allocating RGI units, it is referred to as the “Choice-Based process”. The City has developed an E-Learning tutorial for the new Choice-Based process to provide RGI administrators with the information needed to prepare vacancies and allocate RGI housing. Please contact to request access to the Choice-Based E-Learning tutorial.