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Shelter, Support & Housing Administration offers various training opportunities. Select the appropriate course tab below and click on the course registration link. Your registration will be confirmed by email.

RGI Simplification Training for RGI Administrators (Mandatory)

This training will provide an overview of legislative and process changes required to implement RGI Simplification, beginning July 1, 202. All current RGI Administrators must successfully complete this course by June 25, 2021.

RGI Simplification Training for RGI Administrators is available at RGI Simplification Training


The Ontario Non-Profit Housing Association will be launching updated RGI administration training customized for the City of Toronto in September 2021. This is a brand new course which has been updated for RGI simplification and to reflect the City of Toronto’s rules and guidelines. Successful completion of this course is mandatory for all new RGI administrators in the City of Toronto, regardless of whether new administrators have completed any previous training on RGI simplification. Go to ONPHA’s website to learn more about this training and how to register for the next course, starting in September.


The City has a new housing access system called MyAccesstoHousingTO, which includes a housing provider portal used for filling vacancies and managing the centralized waiting list. These changes impact on the administration of the RGI program and all RGI administrators must be familiar with the system and how use it to manage vacancies. Contact for more information on MyAccesstoHousingTO training.