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Shelter, Support & Housing Administration offers various training opportunities. Select the appropriate course tab below and click on the course registration link. Your registration will be confirmed by email.

This training provides an overview of legislative and process changes required to implement RGI Simplification, beginning July 1, 2021. All current RGI Administrators must successfully complete this course.

RGI Simplification Training for RGI Administrators is available at RGI Simplification Training

The next session of the Ontario Non-Profit Housing Association’s (ONPHA) “The New Simplified Administration of RGI – Toronto Course” runs from  June 6, 2023 through August 1, 2023

For more information on course registration go to ONPHA’s Toronto RGI course website.

This new course provides participants with an overview of RGI simplification and the City of Toronto’s local rules and guidelines. Successful completion of this course is mandatory for all new RGI administrators in the City of Toronto, regardless of whether new administrators have completed any previous training on RGI simplification.

MyAccesstoHousingTO Training and Choice-Based E-Learning Tutorial

MyAccesstoHousingTO (RENTCafé) training for providers is held on the second Thursday of each month through online sessions. If you would like to sign up for training, or attend a refresher, please complete the Registration Form.

You must have a completed User Agreement form to upload when you register for training. If you do not have a copy of the fillable User Agreement form, you can download it from the registration page. Once you complete the registration, you will receive a confirmation notice (within 7 business days) and a link to the training (1-2 days before the scheduled session).

After you attend the MyAccesstoHousingTO (RENTCafé) training, you will receive a link to an e-learning tutorial for the new Choice-Based process. This e-learning is mandatory and must be completed to ensure RGI administrators have all the information needed to prepare vacancies and allocate RGI housing.

If you require assistance, please email