While receiving Ontario Works Assistance, there are two preferred payment methods that are available to you.
Through Direct Bank Deposit, monthly Ontario Works payments are sent to your personal bank account. A statement of assistance, with details of your payment, will arrive in the mail along with your drug benefit card.
Benefits of using Direct Bank Deposit include:
To sign up for this service, fill out the Direct Bank Deposit authorization portion printed on the back of your monthly Statement of Income/Changes Report form.
When filling out the form, you need to:
If you need help filling out the form, ask your caseworker or speak to a bank representative.
If you don’t already have a bank account, you can open one at any bank, trust company or credit union in Toronto. You will be asked to show one or more pieces of identification. If you don’t have proper identification your caseworker can refer you to the correct government offices for the documents you need.
Banks, trust companies and credit unions usually charge a monthly fee for their services. These fees will be different depending on where you do your banking. Before you decide where to open your account, be sure to ask questions and compare the service charges.
Let your caseworker know immediately if there are changes to your banking information such as:
If you make any of these changes, you will need to fill out and sign a new Direct Bank Deposit authorization form. If you don’t let your caseworker know right away, your next Ontario Works payment could be delayed.
The RBC Right Pay™ card is a payment card for Ontario Works (OW) clients living in Toronto who cannot access their monthly funds through direct bank deposit. The payment card is a payment method that may help you avoid paying expensive fees to cash OW cheques. Once issued to you, your OW payments are loaded onto your payment card. When you make purchases or withdraw cash at automated teller machines (ATMs), money is deducted from the card until the balance reaches $0.
Speak to your caseworker about getting this card. Your caseworker will also give you more information about this payment method or answer any questions you may have.
RBC ATMs are specific bank machines located across the city where you can withdraw cash up to four times per month with no fees. To find your closest RBC ATM, use the RBC Royal Bank ATM and Branch Locator which can be found on rbcrightpay.com or visit any RBC bank branch. You can also call toll-free 1-855-232-0675 or TTY toll-free 1-800-833-1213 for more information and assistance.
If you have questions about your payment card, you can:
Cardholder support is available in English and French. Customer care representatives are available 24 hours a day, 7 days a week.
The Cardholder Agreement is between the cardholder and RBC Royal Bank. To read the Cardholder Agreement please visit rbcrightpay.com. You will have to sign in or create an account with your payment card information to read your specific program’s Card Agreement.
Note to Third-Party Vendors:
In winter 2020 – 2021, the Ministry of Community and Social Services aims to phase out paper cheques for third-party vendors who are issued payments on behalf of people receiving social assistance. Vendors can visit Ontario.ca/VendorDirectDeposit to access the form and sign up securely online. Learn more (French version)