As part of the City’s COVID-19 response, all Employment & Social Services offices are providing critical financial benefits by phone. Clients can call the main line of their office to speak with staff. Three locations, Metro Hall, Scarborough Village and York Humber, continue to remain open for in-person service by exception only. Applications for Ontario Works assistance continue online and by calling 416-338-8888.
Find out about your payment status and details, view your letters, and report income and address changes online through MyBenefits. It’s secure, easy to use and available 24/7! Try it on your smart phone, tablet or computer.
Ontario Works provides money for food, shelter and other costs to people in financial need who meet the eligibility criteria.
Financial Assistance may include money for food, shelter, clothing and other household costs, the cost of prescription medications, and other help with health costs.
As part of the City’s COVID-19 response, employment programs and other employment-related services are temporarily unavailable. If you need help with your job search, call 211 or visit 211toronto.ca to find a local organization to assist you.
Toronto delivers this provincial social assistance program according to the Ontario Works Act. Les services sociaux et d’emploi de Toronto (Toronto Employment & Social Services) offrent des services en français.
The monthly amount of assistance someone can receive from Ontario Works depends on family size, housing costs and income.
Read about monthly Ontario Works amounts that show the maximum monthly amounts for basic needs, shelter and board and lodging.
View the monthly Ontario Works Payment Schedule and the Ontario Works Rate Chart.
The Ontario Works Act and Regulations set the social assistance rates.
To qualify for Ontario Works assistance in Toronto, you must be:
As part of the City’s COVID-19 response, applications for Ontario Works financial assistance will continue online and by calling 416-338-8888.
If you live in Toronto, your eligibility for Ontario Works assistance will be assessed during either a telephone application or an online application.
The office you will receive assistance from is determined by your postal code. At this time, only three Employment and Social Services offices are open providing critical financial benefits by phone.
If you are homeless, you may apply by calling 416-338-8888.
If you do not speak English or French you will need an interpreter when you call to apply. For help finding an interpreter, visit 211Toronto.
You can apply for Ontario Works online at any time.
After you have completed answering all the questions and you have submitted your application online, you will receive a callback from a caseworker to review your information between three to five business days.
During this time, the Application and Support Centre may be experiencing a higher volume of calls.
Application and Support Centre phone number: 416-338-8888 (select option 3)
TTY line for persons who are deaf, deafened or hard of hearing: 416-392-2823
Toll free number: 1-888-465-4478
The Application and Support Centre is open 8:30 a.m. to 5 p.m. Monday through Friday and is accessible by phone only. It is closed on weekends and public holidays.
When you call our Application and Support Centre in Toronto, a caseworker will take your information over the phone. In order to determine your eligibility, the caseworker will ask you to provide personal and financial information about yourself and each family member included in your application. This phone call takes about 30 – 45 minutes.
If you were receiving Ontario Works benefits in Toronto and your file was closed within the past 12 months, call 416-338-8888 to reapply.
When you apply, be sure to have the following types of information ready:
Identification (ID):
Income:
Assets:
Accommodation:
Within four business days of providing all needed documents you will be told whether or not you qualify for assistance, and for how much. You will be assigned a caseworker who will be your primary contact while you receive assistance.
Read about your Rights and Responsibilities related to receiving Ontario Works Assistance.
The following topics or services may be helpful while you are receiving Ontario Works Assistance. As part of the City’s COVID-19 response, some benefits or services have been modified or suspended.
Please note: As part of the City’s COVID-19 response, some benefits or services have been modified or suspended.
Beyond the monthly Ontario Works amount, Ontario Works provides other supports for child and family, housing, employment and health.
See below a list of additional Ontario Works benefits available to those eligible:
| Type | Name | Description |
|---|---|---|
| Child & Family Support/
Employment Support |
Money for Child Care When Starting Work or Training – Child Care Start-Up Benefit | People on Ontario Works may receive money to pay one month of childcare in advance if this is required to start work or begin an employment assistance activity such as training. |
| Child & Family Support | Money for Young Parents Pursuing Education – LEAP Benefits | The Learning, Earning and Parenting (LEAP) Program helps young parents on Ontario Works complete high school, get job ready and improve parenting skills through its three elements: Learning, Earning Parenting. |
| Child & Family Support | Money While Caring for Someone Else’s Child – Temporary Care Assistance | Ontario Works Temporary Care Assistance can be paid to an adult who is temporarily caring for a child who is not their own, if the child is in financial need. |
| Child & Family Support | Money While Waiting for the Ontario Child Benefit – Transition Child Benefit | Most families on social assistance with children under 18 also receive the monthly Ontario Child Benefit (OCB). Parents on Ontario Works not yet receiving OCB payments may temporarily receive the Transition Child Benefit (TCB). |
| Child & Family Support | Subsidy for Recreation Programs – Welcome Policy | The City of Toronto’s Welcome Policy provides a fee subsidy to help low income individuals and families who live in Toronto access City-operated recreation programs. |
| Housing Support | Emergency Housing Help – Housing Stabilization Fund (HSF) | The Housing Stabilization Fund (HSF) provides money for emergency housing needs to people receiving financial assistance through Ontario Works or income support through the Ontario Disability Support Program (ODSP) in the city of Toronto. HSF is intended to prevent homelessness and help obtain and retain housing. |
| Housing Support | Money for Home Energy Conservation Supplies | People on Ontario Works may receive a one-time payment of up to $50 to reimburse the cost of home energy conservation supplies. |
| Housing Support | Money to Buy Smoke Alarms and Carbon Monoxide Detectors | Homeowners receiving Ontario Works Assistance may receive a one-time payment to buy smoke alarms or carbon monoxide detectors. |
| Employment Support | Money for Employment-Related or Training Costs – Employment Related Expenses | People on Ontario Works may receive money for employment and school-related costs. This money can help with transportation and other related expenses. |
| Employment Support / Health Support | Help With Health Costs when Leaving Ontario Works – Extended Employment Health Benefit | People leaving Ontario Works because they are starting work or getting other income may continue to receive help with health costs for a period of time after they stop receiving monthly payments from Ontario Works. |
| Employment Support | Money When Starting Part-Time Employment – Other Employment Assistance Activities Benefit | People on Ontario Works may receive money when beginning an employment-related activity such as training, or starting self-employment or part-time work. |
| Employment Support | Money When Starting Full-Time Employment | People on Ontario Works may receive money to help cover costs related to starting full-time employment. |
| Health Support | Dental coverage | Dental coverage is available for children whose parents receive Ontario Works or Temporary Care Assistance.
Adults who receive Ontario Works eligible for emergency dental treatments. Families receiving Ontario Disability Support Program (ODSP) are eligible for specific dental services. |
| Health Support | Eyeglasses and Eye Exams | People who receive Ontario Works may receive help to buy eyeglasses. |
| Health Support | Funeral Expenses | Coverage for basic funeral expenses may be provided on behalf of deceased Toronto residents who do not have enough money in their estate to cover these costs. |
| Health Support | Medical Supplies and Devices | People receiving assistance from Ontario Works or the Ontario Disability Support Program (ODSP) and other low-income Toronto residents may receive help to pay for medical supplies, equipment and devices. |
| Health Support | Medication | People on Ontario Works automatically qualify to have the cost of their prescription medications covered |
| Health Support | Support for Seniors -Advanced Age Item | People on Ontario Works who are 65 years of age or older will receive an additional monthly amount to help cover the costs of personal needs due to advanced age. |
| Health Support | Coverage for Guide Dogs | People on Ontario Works may receive money towards the care and feeding costs of a certified guide, hearing or service dog. |
| Health Support | Medical Transportation | People on Ontario Works may receive money for transportation costs to attend medical appointments. |
| Health Support | Special Diet | People on Ontario Works may be able to receive money to cover the additional cost of food required for specific medical conditions. |
| Employment Support | Ontario Works Training Programs | People on Ontario Works may qualify for a variety of training programs. |