The Applicant must:
If you have already completed an application and have been instructed to submit or re-submit documents, you may do so using your Confirmation Number and Upload Token. Existing clients do not need to reapply and should go to the “Using and Maintaining Your Discount” tab for more information.
To apply you must:
*If you are between the ages of 13 and 19 or 65 and up, please visit TTC Youth, Post-Secondary Students, and Seniors Discounts.
The program uses 75% of the Statistics Canada’s Low-Income Measure After-Tax to determine income eligibility.
|Net Annual Family Income**
(for family members 20-64 years old)
*Family size is defined by the Statistics Canada Census Family definition which includes up to two generations of immediate family members who are living together.
**Total annual net income will only be calculated for family members aged 20-64. The income threshold is 75% of the Statistics Canada’s Low-Income Measure After Tax (LIM-AT). LIM-AT changes annually based on the latest available data provided by Statistics Canada. The LIM-AT was updated in May 2023 to reflect LIM-AT 2021 data.
You are encouraged to apply online. You can also apply by phone, access language interpretation, and request paper applications by calling the Application & Support Centre at 416-338-8888.
Any family member aged 20-64 can apply for Fair Pass but each requires a separate application and their own PRESTO Card Number.
Physical PRESTO cards must be activated before a Fair Pass discount can be successfully applied to the card. See the ‘Your PRESTO Card’ section for full details.
If you are a Toronto resident who has a program identification number to complete your application, you must be currently receiving assistance from at least one of the following programs: Ontario Works (OW), Emergency Assistance (through Ontario Works), Ontario Disability Support Program (ODSP), or Child Care Fee Subsidy (through Toronto Children’s Services).
You may apply online or by phone. You must provide an email address to complete an online application. To complete your application, you must:
If you apply by phone, staff will inform you of your eligibility before the end of your call. If you apply online, you will receive an email notification about the outcome of your application.
If you are a Toronto resident who is not currently receiving support from any of the above programs, you must provide recent income documents for yourself and each family member between the ages of 20 and 64 to complete your application.
You may apply online or by phone.
To apply online, you must:
If your income document does not match the address provided on your application, you will need to upload an address verification document (as described in the Required Documents tab)
If your application has incorrect or missing documents, you will be asked to re-submit documents and this will increase the processing time of your application.
The application will calculate the net annual income for each family member and the total net annual family income. Based on the calculations of your family income and family size, you will be provided with a preliminary income eligibility assessment before submitting your application.
You will receive an email notification about the outcome of your application.
If you apply by phone, you must:
Once the Required Documents are received, staff will review and assess your eligibility. If you provide an email address, you will receive an email notification about the outcome of your application. If you do not provide an email address, staff will contact you at the phone number you provide during your application to inform you of the outcome of your application.
You must live in the city of Toronto (postal code starting with the letter “M”) to be eligible for the Fair Pass Transit Discount Program. For individuals who have no fixed residential address or cannot safely disclose their address (see Access TO), you may provide an alternative Toronto address such as where you access services (e.g. a local shelter, community space, hospital, or government office).
You do not need to provide any proof of income or address documents if you are receiving financial support from the following programs:
You must have a net annual family income below 75% of the Low-Income Measure (After Tax) threshold to be eligible for the Fair Pass Transit Discount Program.
If you are applying with income documents, you will be required to provide a recent proof of income document for yourself and each family member between the ages of 20 and 64 to assess your net annual family income.
Acceptable Proof of Income Documents:
You must live in the City of Toronto (postal code starting with the letter “M”) to be eligible for the Fair Pass Transit Discount Program. For individuals who have no fixed residential address or cannot safely disclose their address (see Access TO), you may provide an alternative Toronto address such as where you access services (e.g. a local shelter, community space, hospital, or government office).
If your personal income document (or letter of support) includes the address you will provide on your application, no additional documents are required. You do not need to provide proof of address documents for other family members.
If your personal income document does not include the address you will provide on your application, a proof of address document is required.
Acceptable Proof of Address Documents (if required):
If you do not already have a digital file of the document and plan to submit documents online, you can take a photo or scan it. Files must be saved in one of the following formats: jpeg, png, jpg, gif or pdf. The maximum size per file is 10 MB.
If you apply online, you will be prompted to upload your documents in the Household Details section of the application.
If you apply over the phone, you will be required to submit document(s) online or by fax within 30 days:
If required documents were missing from your original application or are not clear, you will be notified to resubmit documents. If you have those documents, Confirmation Number, and Upload Token available, select the button to submit them now.
The Fair Pass discount can be applied to only one PRESTO Card Number. Toronto residents must provide their PRESTO Card Number to complete a Fair Pass application.
You can choose to get a physical PRESTO card or a digital PRESTO card (PRESTO in Google Wallet). For more information, please visit www.prestocard.ca or https://www.prestocard.ca/en/about/presto-in-mobile-wallet/google
Physical PRESTO Card
You can buy* a new physical PRESTO card and load funds or purchase a TTC monthly pass on your PRESTO card through the following channels:
*The cost of a new physical PRESTO card is $4.
Residents can get a free physical PRESTO card, while quantities last, through Toronto Public Library’s Complimentary PRESTO card initiative.
You can get a free digital PRESTO card in Google Wallet, or in the PRESTO App if you use an Android smartphone or Wear OS smartwatch.
If you already have a physical PRESTO card, you can choose to convert to a digital PRESTO Card Number in Google Wallet or in the PRESTO App if you use an Android smartphone or Wear OS smartwatch.
For more information, please visit https://www.prestocard.ca/en/about/presto-in-mobile-wallet/google
Only physical PRESTO cards need to be activated. You have the following options to activate your physical PRESTO card:
It can take up to 24 hours to process your activation. During this time, you won’t be able to use your card. After waiting 24 hours, you must tap on a PRESTO device within 30 days of activating to complete the activation process.
When replacing your physical PRESTO card: PRESTO can transfer your old card’s remaining balance and your Fair Pass discount to your new card if you have a My PRESTO Account, but you must still notify the Application & Support Centre of your new PRESTO Card Number before your discount expires to complete the renewal process. If you do not have a My PRESTO Account, you will need to call the Application & Support Centre at 416-338-8888, so the Fair Pass discount can be applied to your new card.
Eligible residents will receive a 12-month Fair Pass discount programmed onto their PRESTO Card Number. Fair Pass clients will save $1.20 on the TTC adult fare for a single ride and $32.75 on a TTC adult monthly pass.
|TTC Fare Types
|Regular Adult Fare*
|Fair Pass Fare
|Fair Pass Client Savings
*Amounts are subject to change and based on TTC fares using PRESTO payment. Amounts were updated on April 3, 2023
If you are an existing Fair Pass client, you do not need to submit a new application or consent form to renew your discount at this time.
To support recovery and rebuilding from the COVID-19 pandemic, our staff will be automatically renewing all Fair Pass discounts in 2023. The Application & Support Centre will attempt to renew the Fair Pass discount on the PRESTO Card Number that is on file and, if you provided an email address, you will receive an email notification.
Physical PRESTO Card
Once you receive the email that your renewal was successful, please wait 24 hours to activate and apply the renewal onto your PRESTO Card Number. You will have 30 days to complete the activation process by tapping your physical PRESTO card on any PRESTO device.
Digital PRESTO Card Number
If you have a digital PRESTO Card Number (PRESTO in Google Wallet), the discount will automatically be applied 24 hours after receiving the email that your renewal was successful.
In 2016, Toronto City Council voted to establish the Fair Pass Program as part of the Toronto Poverty Reduction Strategy, outlined in the staff report Fair Pass: Transit Fare Equity Program for Low-Income Torontonians. The Fair Pass Transit Discount Program is being implemented in phases and is subject to annual funding by Toronto City Council.