In February 2013, City Council reaffirmed its commitment to ensuring that Torontonians, regardless of immigration status, have access to City services without fear of being asked for proof of status. Access to City Services for Undocumented Torontonians (Access T.O.) aims to improve customer service to this vulnerable population by ensuring that City staff have the necessary and relevant information needed to provide effective service.

To assist undocumented Torontonians in accessing services, the City:

Council Decisions

Disclosing Personal Information to Another Government

Under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the City cannot disclose personal information to another government except in two very limited circumstances:

  • Law Enforcement Investigations: The City may disclose personal information to a law enforcement agency to aid a specific investigation. City staff must not disclose information without a formal written request from the law enforcement agency. The request for information must be vetted by Corporate Information Management Services. The information may be released at the City’s discretion.
  • Statutory Requirement: The City must disclose personal information to a government agency where the law requires disclosure upon a written request from that agency. Examples include: Canada Revenue Agency for tax audit purposes or Ministry of Labour for health and safety purposes.

Corporate Information Management Services (CIMS) has developed processes that City staff must follow when they receive a request for information. CIMS reviews these requests and provides direction for whether and how the information can be released.