In February 2013, City Council reaffirmed its commitment to ensuring that Torontonians, regardless of immigration status, have access to City services without fear of being asked for proof of status. Access to City Services for Undocumented Torontonians (Access T.O.) aims to improve customer service to this vulnerable population by ensuring that City staff have the necessary and relevant information needed to provide effective service.
To assist undocumented Torontonians in accessing services, the City:
Under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the City cannot disclose personal information to another government except in two very limited circumstances:
Corporate Information Management Services (CIMS) has developed processes that City staff must follow when they receive a request for information. CIMS reviews these requests and provides direction for whether and how the information can be released.