Identification Requirements to Access City Services
The City of Toronto does not collect personal information unless there is a legislative or operational requirement to do so. In many cases, City services may be accessed with proof of identification only. Proof of identification or residency is not necessarily an official government document. It can be as simple as a telephone bill that shows your address depending on the service that is being accessed. Learn how the City protects your privacy.
Below is a searchable list of common City services that details what information will be required to access the service.
* Information required for individual or partnership applicants/licensees only.** Proof of identity may be requested (e.g. name, address, health insurance) in order to provide appropriate care, but clients who do not provide this information will not be denied service. For example, clients may be asked for their name to access the shelter system but are not required to show any identification with that name.*** For child only.
Making a Complaint
If you are dissatisfied with a service you receive or feel you have been wrongfully excluded from receiving a service, there are four ways to make a complaint:
- Contact the City division directly.
- Contact 311 by phone to learn how to make a complaint.
- Raise a discrimination complaint with the City’s Human Rights Office.
- Contact the Ombudsman’s Office.
Most complaint processes do not require any proof of your identity, unless it’s a form completed online or you would like a follow-up to the complaint – for example, you may need to provide a name and/or email address.