If you have any questions about identification requirements for any service provided by the City of Toronto, call 311. You do not need to provide any personal information when asking for information.

 

The City of Toronto does not collect personal information unless there is a legislative or operational requirement to do so. In many cases, City services may be accessed with proof of identification only. Proof of identification or residency is not necessarily an official government document. It can be as simple as a telephone bill that shows your address depending on the service that is being accessed. Learn how the City protects your privacy.

Below is a searchable list of common City services that details what information will be required to access the service.


Identification Requirements for Commonly Accessed Services
Service Identification Required Name Address Date of Birth Income or Assets Immigration Status
Request services from the City through 311 No No No No No No
Information requests from 311 No No No No No No
Early learning and child care services Yes Yes Yes Yes*** No No
Child care fee subsidy Yes Yes Yes Yes Yes Yes
Paramedic / ambulance No No No No No No
Referrals to Community Care Access Centres Yes Yes Yes Yes No No
Financial assistance from Ontario Works Yes Yes Yes Yes Yes Yes
Toronto Employment and Social Services Employment Centres No No No No No No
Emergency Energy Fund Yes Yes Yes Yes Yes No
Hardship Fund Yes Yes Yes Yes Yes No
Basic Needs Allowance for shelter residents Yes Yes Yes Yes Yes Yes
Fire services No No No No No No
Licenses and permits for businesses, trades and vehicles Yes Yes Yes Yes* No Yes
By-law enforcement Yes Yes Yes Yes No No
Taxi licence Yes Yes Yes Yes Yes Yes
Property inspection, standards, compliance and complaints No No No No No No
Pet licence Yes Yes Yes No No No
Recreation facilities, classes and general programs No No No No No No
Welcome Policy Financial Subsidy Yes Yes Yes Yes Yes No
Emergency dental services No No No No No No
Dental clinics No Yes Yes Yes Yes No
Food Handler Certification Program (fee program) No Yes Yes Yes No No
Primary Care Clinics (sexual health, tuberculosis, The Works/Needle Exchange) No** No No No No No
AIDS and Sexual Health Info-line / General Health Referral Line / Online Referral No** No No No No No
Healthy Babies Healthy Children Program/Infant Hearing/Infant Vision No** No No No No No
Vaccination Program No** No No No No No
Youth Leadership Program No** No No No No No
Prenatal counselling / breastfeeding support / postpartum adjustment / parenting workshops No** No No No No No
Toronto preschool speech and language services No** No No No No No
Registered health education sessions (for example: smoking cessation, diabetes programs) No** No No No No No
Health education workshops in the community (for example: food skills, car seat safety, sun safety) No No No No No No
Emergency shelters No No No No No No
Shelter assessment and referral services No No No No No No
Shelter drop-In centres No No No No No No
Street outreach No No No No No No
Housing help Yes Yes No Yes Yes No
Employability services assessment Yes Yes Yes Yes No Yes
Income subsidy (Ontario Works (OW) / Ontario Disability Support Program (ODSP)) Yes Yes Yes Yes Yes Yes
Identification (for example: Social Insurance Number (SIN), Birth Certificate) Yes Yes No Yes No Yes
Private market rental housing Yes Yes No Yes Yes No
Housing subsidies (rental supplements/housing allowances) Yes Yes No Yes Yes Yes
Social housing wait list Yes Yes Yes Yes Yes Yes
Employability application for Ontario Works or Ontario Disability Support Program Yes Yes Yes Yes No Yes
Health care services Yes Yes No Yes No Yes

 

* Information required for individual or partnership applicants/licensees only.** Proof of identity may be requested (e.g., name, address, health insurance) in order to provide appropriate care, but clients who do not provide this information will not be denied service.*** For child only.

Making a Complaint

If you are dissatisfied with a service you receive or feel you have been wrongfully excluded from receiving a service, there are four ways to make a complaint:

Most complaint processes do not require any proof of your identity, unless it’s a form completed online or you would like a follow-up to the complaint – for example, you may need to provide a name and/or email address.