Identification Requirements to Access City Services
The City of Toronto does not collect personal information unless there is a legislative or operational requirement to do so. In many cases, City services may be accessed with proof of identification only. Proof of identification or residency is not necessarily an official government document. It can be as simple as a telephone bill that shows your address depending on the service that is being accessed. Learn how the City protects your privacy.
Below is a searchable list of common City services that details what information will be required to access the service.
|Service||Identification Required||Name||Address||Date of Birth||Income or Assets||Immigration Status|
|Request services from the City through 311||No||No||No||No||No||No|
|Information requests from 311||No||No||No||No||No||No|
|Early learning and child care services||Yes||Yes||Yes||Yes***||No||No|
|Child care fee subsidy||Yes||Yes||Yes||Yes||Yes||Yes|
|Paramedic / ambulance||No||No||No||No||No||No|
|Referrals to Community Care Access Centres||Yes||Yes||Yes||Yes||No||No|
|Financial assistance from Ontario Works||Yes||Yes||Yes||Yes||Yes||Yes|
|Toronto Employment and Social Services Employment Centres||No||No||No||No||No||No|
|Emergency Energy Fund||Yes||Yes||Yes||Yes||Yes||No|
|Basic Needs Allowance for shelter residents||Yes||Yes||Yes||Yes||Yes||Yes|
|Licenses and permits for businesses, trades and vehicles||Yes||Yes||Yes||Yes*||No||Yes|
|Property inspection, standards, compliance and complaints||No||No||No||No||No||No|
|Recreation facilities, classes and general programs||No||No||No||No||No||No|
|Welcome Policy Financial Subsidy||Yes||Yes||Yes||Yes||Yes||No|
|Emergency dental services||No||No||No||No||No||No|
|Food Handler Certification Program (fee program)||No||Yes||Yes||Yes||No||No|
|Primary Care Clinics (sexual health, tuberculosis, The Works/Needle Exchange)||No**||No||No||No||No||No|
|AIDS and Sexual Health Info-line / General Health Referral Line / Online Referral||No**||No||No||No||No||No|
|Healthy Babies Healthy Children Program/Infant Hearing/Infant Vision||No**||No||No||No||No||No|
|Youth Leadership Program||No**||No||No||No||No||No|
|Prenatal counselling / breastfeeding support / postpartum adjustment / parenting workshops||No**||No||No||No||No||No|
|Toronto preschool speech and language services||No**||No||No||No||No||No|
|Registered health education sessions (for example: smoking cessation, diabetes programs)||No**||No||No||No||No||No|
|Health education workshops in the community (for example: food skills, car seat safety, sun safety)||No||No||No||No||No||No|
|Shelter assessment and referral services||No||No||No||No||No||No|
|Shelter drop-In centres||No||No||No||No||No||No|
|Employability services assessment||Yes||Yes||Yes||Yes||No||Yes|
|Income subsidy (Ontario Works (OW) / Ontario Disability Support Program (ODSP))||Yes||Yes||Yes||Yes||Yes||Yes|
|Identification (for example: Social Insurance Number (SIN), Birth Certificate)||Yes||Yes||No||Yes||No||Yes|
|Private market rental housing||Yes||Yes||No||Yes||Yes||No|
|Housing subsidies (rental supplements/housing allowances)||Yes||Yes||No||Yes||Yes||Yes|
|Social housing wait list||Yes||Yes||Yes||Yes||Yes||Yes|
|Employability application for Ontario Works or Ontario Disability Support Program||Yes||Yes||Yes||Yes||No||Yes|
|Health care services||Yes||Yes||No||Yes||No||Yes|
* Information required for individual or partnership applicants/licensees only.** Proof of identity may be requested (e.g., name, address, health insurance) in order to provide appropriate care, but clients who do not provide this information will not be denied service.*** For child only.
Making a Complaint
If you are dissatisfied with a service you receive or feel you have been wrongfully excluded from receiving a service, there are four ways to make a complaint:
- Contact the City division directly.
- Contact 311 by phone or online.
- Raise a discrimination complaint with the City’s Human Rights Office.
- Contact the Ombudsman’s Office.
Most complaint processes do not require any proof of your identity, unless it’s a form completed online or you would like a follow-up to the complaint – for example, you may need to provide a name and/or email address.