Low-income Toronto residents may qualify for help from the City of Toronto with energy-related emergencies to reconnect, prevent disconnection or to assist in the payment of energy arrears for hydro, gas or oil services.

Low income residents of Toronto who are not receiving assistance from Ontario Works or Ontario Disability Support Program (ODSP) can apply, regardless of their immigration status in Canada.

You must have received a disconnection notice or have already been disconnected or have energy arrears and do not have enough money to pay the arrears.

Those who receive assistance from Ontario Works or ODSP can speak to their caseworker about program benefits that may cover these types of arrears.

To apply for the Emergency Energy Fund, call 416-338-8888. An application will be done over the phone. You will need to provide details on your financial situation and about the energy emergency you are facing.

In order to finalize your application, you will need to contact your energy provider immediately to tell them that you have applied for the Emergency Energy Fund and provide verbal consent for the release of your energy information to Toronto Employment & Social Services.

After the completion of your phone application, you will be advised to call 416-338-8888 back in three business days for an eligibility update on your application.

Note: For energy arrears over $1,000.00, you will either need to pay the portion over $1,000.00 or establish a payment plan with your energy provider for the balance


If approved, the payment will be made directly to your energy provider. This payment can only be issued once in a calendar year and will not be ongoing.

If not approved, you will receive a letter advising you of this decision and the reason for the denial. A Request for Internal Review form will be included with your letter.

If you disagree with this decision and would like to have it reviewed, you must submit a request for an Internal Review within 30 days. The request will be completed by the Appeals Review Unit and a decision will be made within 2 business days of receiving your written request. You will be contacted by phone and in writing of the decision.

If you disagree with the outcome from the Appeals Review Unit, the decision can be appealed further, to the Decision Review Committee (DRC). You must complete the Request for Review by the Decision Review Committee form which is provided with the decision letter, and forward it to the Appeals Review Unit by mail:

Decision Review Committee
c/o Appeals Review Unit
111 Wellesley St. E., 4th Floor
Toronto, Ontario, M4Y 3A7

Once the DRC reviews the case, you will be advised of the final decision.