Sexual Health Infoline Ontario (SHILO)

French

Call or eChat from anywhere in Ontario to speak with a live counsellor. It’s free, anonymous and inclusive.

 

The Sexual Health Infoline Ontario (SHILO) is a free, anonymous and inclusive eChat and phone service for Ontario residents. This service is staffed by counsellors who provide information, support and referrals in English, French and other languages on sexual health topics. Find more information at sexualhealthontario.ca

Please call:

Toll-free: 1-800-668-2437
Local: 416-392-2437
Monday to Friday: 10 a.m. to 10:30 p.m.
Saturday & Sunday: 11 a.m. to 3 p.m.
Statutory holidays: closed

To speak to our counsellors in other languages, call for availability:

  • French / français
  • English
  • Punjabi / ਪੰਜਾਬੀ
  • Russian / русский
  • Sinhalese / සිංහල ජාතිය
  • Spanish / Español
  • Swahili / Kiswahili
  • Tagalog / Filipino
  • Tamil / தமிழ்

Terms and Conditions

Our eChat counsellors are available:

Monday to Friday: 10 a.m. to 10:30 p.m.

Saturday & Sunday: 11 a.m. to 3 p.m.

NOTE: If you cannot access eChat during the online hours, please try using a different browser.

Call or eChat about the following topics:

  • Sexually Transmitted Infections (STIs)
  • HIV: PrEP, PEP, point of care tests
  • STI testing
  • Safer sex
  • Risk assessment
  • Birth control options
  • Emergency contraception
  • Sexual activity
  • Relationship concerns
  • Planned and unplanned pregnancy
  • Abortion options
  • Sexual orientation (2SLGBTQ+)
  • Gender identity
  • Referral to appropriate clinics and community agencies

* Note: this is not a primary crisis line