Sexual Health Infoline Ontario & eChat

During the current provincial COVID-19 response, the Sexual Health Infoline Ontario (SHILO) is closed. It is anticipated that SHILO will be back to normal hours of operation in early April. To learn more about Sexually Transmitted Infections (STIs) or to find your closest Sexual Health clinic, please visit sexualhealthontario.

Call to speak with a live counsellor from anywhere in Ontario. It’s anonymous and free.
Appelez pour parler avec un conseiller en direct de partout en Ontario. Anonyme et gratuit.
To speak  on the phone with one of our counsellors, please call: Pour parler à un de nos conseillers, composez le:
Toll-free: 1-800-668-2437
Local: 416-392-2437
Monday – Friday: 10 a.m. – 10:30 p.m.
Saturday & Sunday: 11 a.m. – 3 p.m.
Statutory holidays: closed		 Sans frais: 1-800-668-2437
Appel local: 416-392-2437
lundi au vendredi: 10 h à 17 h

To speak to our counsellors in other languages, call for availability

  • Bengali / বাংলা
  • English
  • Filipino / Tagalog
  • Hindi / हिन्दी
  • Punjabi / ਪੰਜਾਬੀ
  • Russian / русский
  • Sinhalese / සිංහල ජාතිය
  • Spanish / Español
  • Swahili / Kiswahili
  • Somali / Afsoomaali
  • Tamil / தமிழ்
  • Urdu / ردو

 

For our eChat service, contact us Monday to Friday from 10 a.m. to 5 p.m. (Eastern Standard Time).

If you would like to speak to an agent, call us toll-free (Ontario) at 1-800-668-2437, Monday to Friday 10 a.m. to 10:30 p.m. and weekends 11 a.m. to 3 p.m. (Eastern Standard Time).

Terms and Conditions

NOTE:  If you cannot access eChat during the online hours, please try a different browser.

Topics Available for Discussion

English

French
  • HIV/AIDS
  • Sexually Transmitted Infections (STIs)Pre-test and post-test information
  • Information and referral to point of care HIV rapid test sites province-wide
  • Safer sex activities
  • Risk assessment
  • Birth control options
  • Emergency contraception
  • Sexuality
  • Relationship concerns
  • Pregnancy and options
  • Sexual orientation
  • Injection drug use and needle exchange information
  • Referral to appropriate clinics and community agencies
  • Support in crisis situations*

* We are not a primary crisis line
  • Relations sexuelles protégées
  • Évalution des risques
  • Choix de contraception
  • VIH/SIDAInfections transmissibles sexuellement (ITS)
  • Renseignements pré-tests et post-tests
  • Information sure les lieux de dépistage rapide du VIH au point de service et aiguillage à l’échelle de la province
  • Relations sexuelles protégées
  • Évalution des risques
  • Choix de contraceptionContraception d’urgence
  • Sexualité
  • Problèmes de relations
  • Grossesse et options
  • Orientation sexuelle
  • Renseignements sur l’usage de drogues injectables et l’échange de seringues
  • Aiguillage vers des cliniques et des organismes communautaires appropriés
  • Soutien lors de situations de crise*

*Nous ne sommes pas une ligne d’écoute principale.

Related Information

The MAINLINE deals with issues related to harm reduction, injection drug use, and needle exchange programs.

Call us anonymously at 1-800-686-7544

  • Monday – Friday: 10 a.m. – 10:30 p.m.
  • Saturday & Sunday: 11 a.m. – 3 p.m.
  • Statutory holidays: closed

French-speaking counsellors are available Monday – Friday, 10 a.m. – 5 p.m.