Toronto Employment & Social Services Locations

Employment & Social Services provides financial benefits through Ontario Works, employment supports and social supports to people living in Toronto. Some locations offer services en français to people who receive Ontario Works.

While receiving Ontario Works assistance your caseworker can help you with:

• finding a job or the training needed to find work
• accessing financial benefits available through the Ontario Works program
• connecting to health, housing, childcare and other social services
• referrals to education, training and employment supports

We are not currently offering in-person workshops, job fairs or information sessions.

Help us keep the air we share healthy. Please do not wear or use scented products when visiting our offices.

Phone and Online Services

All Employment & Social Services offices are providing benefits and services by phone and online.

For phone service: find your office in the list below and call to speak with staff between 8:30 a.m. and 4:30 p.m., Monday to Friday.

For online service: use the MyBenefits application anytime to submit documents, check your payments and message your caseworker online.

In-person Services

If you need to see someone in person, some locations are open between 9 a.m. and 3:30 p.m., Monday to Friday.

Before you visit, you should know that:

• We continue to offer services by phone.
• You should contact your caseworker first; we may be able to help you over the phone. You can also message your caseworker online and send documents electronically through My Benefits.
• There will be limited numbers of computers available to apply for social assistance or to access other necessary online services. You may have to wait for one of these computers to become available for use.

How visiting our offices has changed:

• We must limit the number of people in our spaces and stay physically distanced (6 feet apart) from each other. For this reason, you may have to wait to enter the office.
• There will be a greeter at the door to help you.
• Your regular caseworker may not be there, so you may be served by another caseworker.
• We are not yet scheduling in-person update appointments.
• Mail drop-off is not available. There are three ways to send in your documents:
  • online using MyBenefits – this is the quickest way to send us information
  • by fax: 416-696-3475
  • by mail: PO Box 3888 Stn Industrial Park, Markham, ON L3R 5T2, feel free to use the postage-paid business reply envelope you receive from us every month
• We ask visitors to use the provincial screening tool before arriving.
• Face masks must be worn inside. If you do not have a mask, we will give one to you.
• We have extra safety measures such as plexiglass barriers at the counters, less seating and additional cleaning and disinfecting.