During the Canada Post service disruption, the City is committed to ensuring that residents and businesses can access services and programs with minimal disruption.

Those who receive cheques by mail can pick up at their office beginning November 28th. Identification will be required. Please contact your caseworker if you have questions, and consider registering for other payment options.

Documents can be submitted online using MyBenefits, faxed to 416-696-3475 or dropped off at local offices.

Information for landlords and third-party payees can be found on the impact to City services page.

If you do not have enough money for food and housing and are in financial need, you can apply online for Ontario Works assistance or call 1-888-999-1142 to apply by phone.

North York Employment & Social Services provides financial benefits through Ontario Works, employment supports and social supports to people living in Toronto. All of our locations provide similar supports.

Help us keep the air we share healthy. Please do not wear or use scented products when visiting our offices.

External shot of the North York Civic Centre
North York Employment & Social Services

Office Location

5100 Yonge St., Ground Floor
(in the North York Civic Centre)
Toronto, ON M2N 5V7

Trip Planner

Mailing Address

PO Box 3888 Stn Industrial Park
Markham, ON L3R 5T2

Postal Codes Served

  • M2K
  • M2L
  • M2M
  • M2N
  • M2P
  • M2R
  • M3B
  • M3H

Phone and Online Services

Our phone and in-person hours are 8:30 a.m. to 4:30 p.m., Monday through Friday.

For online service use the MyBenefits application anytime to submit documents, check your payments and message your caseworker.

Please contact the office or your caseworker to learn about information sessions, workshops or other in-person services being offered at this location.

Before you visit, you should know that:

  • We may be able to help you over the phone. If possible, please contact your caseworker first. You can also message your caseworker online and send documents electronically through MyBenefits.
  • There are three ways to send in your documents:
    • online using MyBenefits – this is the quickest way to send us information
    • by fax: 416-696-3475
    • by mail: PO Box 3888 Stn Industrial Park, Markham, ON L3R 5T2 – feel free to use the postage-paid business reply envelope you receive from us every month