If you are behind in your rent, financial supports exist for renters in financial need.

 

Have you already been evicted or have to leave? Find an emergency shelter or get access to subsidized and rent-geared-to-income housing.


Know Your Rights

Tenant Hotline

Answers questions about your rights as a tenant in Toronto. The extensive Frequently Asked Questions may contain the information you want. Counselors can say what the law is but they do not give legal advice. They may make referrals to community or City of Toronto agencies, legal clinics, or other resources.

Service is available in 150 languages through a telephone interpreting service.

Telephone:  416-921-9494
Email:  hotline@torontotenants.org
Hours:  M-F 8:30 a.m. – 6 p.m.

Landlord and Tenant Board

This is the body that settles disputes between landlords and tenants. It is part of the Ontario government and its services are accessible to everyone. Decisions are made through mediation—where parties can come to a mutually agreeable decision—or a more formal hearing. At a hearing, both sides can provide relevant information and the LTB representative reviews this evidence, the law that applies, and makes a decision. Tenant duty counsel (lawyers and community legal workers) are normally available to support qualifying tenants appearing at an eviction hearing.

The LTB also resolves eviction applications from co-ops.

An important role for the LTB is to provide information to landlord and to tenants about their rights and responsibilities under the Residential Tenancies Act.

Monday to Friday from 8:30 a.m. to 5 p.m. you can call and speak with a customer service officer who can give you information about the law and the processes at the LTB. They cannot provide legal advice. An automated information menu is available at all hours.

Toll-free 1-888-332-3234
Toronto 416-645-8080
TTY Bell Relay service 1-800-268-9242
www.sjto.gov.on.ca/ltb/


Resolving Conflicts outside of the Courts

If you are experiencing a disagreement or problem with a neighbor or landlord, there are alternatives to legal action or a Landlord and Tenant Board hearing. Most housing help centres offer an informal mediation service, or you can contact one of the agencies below who offer free and confidential community mediation and conflict resolution services.

St. Stephen’s Community House
Community Mediation Services

Serves Mississauga to the west, Steeles Avenue to the north, Victoria Park Avenue to the east and south to Lake Ontario.
Call the downtown number if you live outside of this area for information about local service providers

416-925-2103 ext 1229 (Downtown and Etobicoke)
416-663-2733 ext 255 (North York and Rexdale)

Warden Woods Community Centre
Scarborough Conflict Resolution Services

Serves all of Scarborough
416-694-1138 ext 127
(Toronto):  416-645-8080
100 Consilium Pl Ste 200
wardenwoods.com

Taking Legal Action

Landlord and Tenant Board

This is the body that settles disputes between landlords and tenants. It is part of the Ontario government and its services are accessible to everyone. Decisions are made through mediation—where parties can come to a mutually agreeable decision—or a more formal hearing. At a hearing, both sides can provide relevant information and the LTB representative reviews this evidence, the law that applies, and makes a decision. Tenant duty counsel (lawyers and community legal workers) are normally available to support qualifying tenants appearing at an eviction hearing.

The LTB also resolves eviction applications from co-ops.

An important role for the LTB is to provide information to landlord and to tenants about their rights and responsibilities under the Residential Tenancies Act.

Monday to Friday from 8:30 a.m. to 5 p.m. you can call and speak with a customer service officer who can give you information about the law and the processes at the LTB. They cannot provide legal advice. An automated information menu is available at all hours.

Toll-free 1-888-332-3234
Toronto 416-645-8080
TTY Bell Relay service 1-800-268-9242
www.sjto.gov.on.ca/ltb/

Legal Services for Tenants

These services offer free legal advice to low income tenants. If you do not have legal representation on the day of your hearing at the Landlord Tenant Board, you can ask for assistance from the Tenant Duty Counsel Program.