The City of Toronto provides support and information to residents in rental units who are at risk of losing their home and being evicted.
Most people living in rental housing in Ontario must abide by the Residential Tenancies Act (RTA), which is the Provincial law that governs landlord and tenant relations. It outlines both your rights and your obligations as a tenant. It does not apply to student residences or other institutional settings.
Below is a summary of your rights as tenant as outlined in the Provincial Residential Tenancies Act (RTA).
If your building is subject to a development application you may be asked to move out early but the development process can take years, so you shouldn’t have to move immediately. You are also entitled to:
Below is a summary of your responsibilities as tenant as outlined in the Provincial Residential Tenancies Act (RTA).
If you are behind on your rent, financial supports exist, including:
Learn more about each of these financial support for renters options.
The Housing Stabilization Fund (HSF) provides money for emergency housing needs to people receiving financial assistance through Ontario Works or income support through the Ontario Disability Support Program (ODSP) in the city of Toronto. It is intended to prevent homelessness.
Rent-Geared-to-Income is a housing subsidy or benefit offered by the City of Toronto to make rent affordable for households. Learn more about the program, how to apply and what your responsibilities are if you are living in a subsidized unit.
Ontario Works provides money for food, shelter and other costs to people in financial need who meet the eligibility criteria.
These organizations can help you understand what you need to know as a tenant and may be able to help you keep your home:
|Landlord and Tenant Board (LTB)||Settles disputes between property owners and tenants and provides information to landlord and to tenants about their rights and responsibilities under the Residential Tenancies Act||Telephone: 416-645-8080
|Government of Ontario’s Rental Housing Enforcement Unit||Identifies if and fines a tenant or landlord who has committed an offense of the Residential Tenancies Act.||Telephone: 416-585-7214
|Federation of Metro Tenants’ Associations (Tenant Hotline)||Answers questions about tenant rights in Toronto||Telephone: 416-921-9494
|Commissioner of Housing Equity||Works with Toronto Community Housing Corporation (TCHC) tenants to understand their situation and help them make a plan to avoid eviction.||Telephone: 416-632-7999
|Centre for Equality Rights in Accommodation (CERA)||Supports individuals who are experiencing housing issues related to eviction and human rights.||Telephone: 416-944-0087
Toll free: 1-800-263-1139
|Legal Aid Onatrio||Community legal clinics offer free legal advice to low income tenants.||Telephone: 1-800-668-8258|
|Tenant Duty Counsel Program (TDCP)||Offer legal advice and limited legal assistance to low income, unrepresented tenants on the day of their hearing. Same-day drop-in service.||Telephone: 416-597-5855
Toll free: 1-866-245-4182
|311 Toronto||Residents are encouraged to contact their landlord first to make service requests for issues such as pests, low or no heat, plumbing problems, leaky ceilings or problems in common areas of the building. If you get no action from your landlord and problems persist, you can contact 311 for the RentSafeTO team.||Telephone: 311
|Housing Help Centres||Non-profit agencies that help people find and keep housing and avoid eviction.||Please contact individual centres for support.|
|211||Provides information about other services not managed by the City of Toronto that are in your community.||Telephone: 211 or 416-397-4636