Building owners/operators are required to post the location on the property that tenants can use, to keep cool and the closest publicly accessible air-conditioned location on the Tenant Notification Board. Find locations to keep cool.


RentSafeTO: Apartment Building Standards is a bylaw enforcement program ensuring that building owners and operators comply with building maintenance standards. As part of the program, bylaw enforcement officers conduct building evaluations, audits and investigate complaints submitted to 311, so that Toronto residents living in rental buildings have clean, safe and secure homes.

The RentSafeTO Building Owner Handbook for an overview of the bylaw and summary of key regulations. The handbook was last updated in March 2024.

Register for RentSafeTO

Register and renew your building with RentSafeTO.

Building Evaluation Scores

Search the interactive map to look up evaluation results.

Building Owner Requirements

Comply with City bylaws

Evaluations & Audits

Check evaluation scores for your apartment building and learn more about the investigation and audit process.

Get to Know Your Building Score

Find out how buildings are evaluated

Service Requests & Response Times

Manage and resolve tenant complaints.

Resources, Templates & Forms

Download multilingual resources, templates and forms.

Fees & Fines

Registration, renewal and building audit fees and fines for bylaw violations.

Evaluation Tool

Learn about the changes to the evaluation tool