This unit provides information about Ontario Works (OW) benefits and services offered by Toronto Employment & Social Services as well as answers questions from the public, community agencies, and people receiving OW. In addition, the unit:

  • mediates and assists with communication and resolution between people receiving OW and office staff when an issue has not been resolved to the client’s satisfaction at the local office
  • handles service and staff conduct compliments, complaints and feedback
  • answers questions about OW legislation and procedures
  • responds to information requests and offers referrals to government and community resources
  • delivers presentations to groups and community agencies about the OW program and services offered by Toronto Employment & Social Services
  • handles questions about dental services
  • works with Citizenship and Immigration Canada as well as with the provincial Overpayment Recovery Unit on sponsorship default and repayment.

Contact the Client Services & Information Unit:

  • by phone at 416-338-8888 (select option 3, then choose English or French and then option 5), Monday to Friday 8:30 a.m. to 4:30 p.m.
  • by mail at Toronto Employment & Social Services, Client Services & Information Unit, 55 John Street, 11th floor, Metro Hall, Toronto Ontario M5V 3C6
  • by fax at 416-392-4214

Services en français
TTY: 416-392-2823
Mandarin voicemail: 416-397-7383