This unit provides information about Ontario Works (OW) benefits and services offered by Toronto Employment & Social Services (TESS) as well as answers questions from Toronto residents, community agencies, and people receiving OW. If you are reaching out to the Client Services & Information Unit about another municipality or social agency, we will let you know where to direct your complaint.
In addition, the unit:
- mediates and assists with communication and resolution between people receiving OW in Toronto and office staff when an issue has not been resolved to the client’s satisfaction at the local office
- handles TESS service and staff conduct compliments, complaints and feedback
- answers questions about OW legislation and procedures
- responds to information requests and offers referrals to government and community resources
- delivers presentations to groups and community agencies about the OW program and services offered by TESS
- handles questions about dental services
- works with Citizenship and Immigration Canada as well as with the provincial Overpayment Recovery Unit on sponsorship default and repayment.
Contact the Client Services & Information Unit:
- Phone: 416-338-8888 (select option 3, then choose English or French and then option 5), Monday to Friday 8:30 a.m. to 4:30 p.m.
- Mail: Toronto Employment & Social Services, Client Services & Information Unit, 55 John Street, 11th floor, Metro Hall, Toronto Ontario M5V 3C6
- Fax: 416-392-4214
Services en français
TTY: 416-392-2823 (available until January 1, 2025)
Please note that as of January 1, 2025, this TTY line will be discontinued. For service, please use your TTY device with 711 relay services to call 416-338-8888 (select option 3, then choose English or French and then option 5).
