Toronto Public Health eChat
This service is not for medical advice or emergencies.
- For non-emergency medical advice, Telehealth Ontario is available 24 hours a day, 7 days a week at 1-866-797-0000.
- For medical emergencies, call 9-1-1 immediately or visit the closest hospital emergency room.
The Toronto Public Health eChat is a free, confidential and anonymous online service for Toronto residents. Chat online with a Public Health Nurse about our programs and services for:
- Child and Family Health (e.g., pregnancy, breastfeeding, parenting)
- Prenatal and Postpartum Depression and Anxiety
- Chronic Disease and Injury Prevention
- Mental Health Promotion
- Substance Use (e.g., drugs, tobacco and alcohol)
- Senior Health
- Healthy Eating
Service Available: Monday to Friday, 8:30 a.m. – 4 p.m. (excludes statutory holidays).
Need more information? If you have questions about this service, call 416-338-7600.
Terms and Conditions for Toronto Public Health eChat Service
The City of Toronto’s Toronto Public Health eChat service (the Service”) allows users to chat on–line with a public health nurse regarding programs and services provided by Toronto Public Health. This Service is not appropriate for users in crisis situations. If users are experiencing a medical emergency, they must call 9-1-1 immediately or visit their closest hospital emergency room. The public health nurse will not diagnose users’ illnesses or provide any treatment recommendations. Users may call or may be referred to Telehealth ON at 1-866-797-0000 for non-emergency medical advice.
- Accuracy of Information
Every effort is made to ensure the information provided by the Service is accurate, current and reliable.
- Residents of Toronto
The Service is for residents of Toronto, Ontario only. If you reside outside of Toronto we cannot provide the Service to you.
- Confidential Information
If you use the Service, you may provide Toronto Public Health with personal health information. Your acceptance of these Terms and Conditions is your consent to such information being collected and used by Toronto Public Health.Toronto Public Health collects this information and uses it in order to respond to your inquiries and to assure quality service. Toronto Public Health is governed by privacy legislation. Our Information Practices statement is available online.We endeavour to protect your privacy at all times, however, communications over the internet require the use of means that are beyond the control of Toronto Public Health and may be subject to interception or loss. Therefore, Toronto Public Health cannot guarantee the security of any transmission of data across the internet.
Reponses to your inquiries may contain links to web pages created by or for organizations outside of Toronto Public Health. Access to these websites is provided solely as a convenience to you. Toronto Public Health has no control over the content of these pages and disclaims all liability associated with any reliance on such content. Access to the linked sites does not imply that Toronto Public Health approves or endorses the view, products or services provided on the linked sites. Direct any questions regarding the linked sites to the particular organization operating the site.
You acknowledge that you do not have and will not obtain any intellectual property right in or to any information that is provided to you in connection with your use of the Service, including information that is accessed through links to third party web pages.
The City of Toronto is not responsible for and will not be liable to you or to anyone else for any damages whatsoever, including any indirect, special, incidental or consequential damages arising out of or in connection with your use or inability to use the Website, even if the City of Toronto has been advised of the possibilities of such damages.
The Toronto Public Health eChat Service is an anonymous service. Copies of transcripts cannot be provided by Toronto Public Health after the counselling session has been terminated. Clients who would like to keep a copy of their eChat session must make a copy themselves, by either downloading the transcript or by printing it themselves. Transcripts will not be printed for, mailed or emailed to clients by Toronto Public Health under any circumstances.