The Homemakers and Nurses Services Program (HMNS) is a community-based service operated by Toronto Long-Term Care Homes & Services. We offer homemaking services to eligible individuals who reside within the City of Toronto.

HMNS provides homemaking services through community agency contracts. We provide services such as light housekeeping, laundry, shopping and meal preparation to individuals who require assistance with household activities of daily living, and who have limited financial resources. Our customer service commitment is to enrich the lives of the people we serve.

You may be eligible for the program if you are ill, convalescing, elderly or disabled, have a limited income, are medically stable, and live in the City of Toronto.

Funding

The HMNS program is funded by the City of Toronto and the Province of Ontario. A financial assessment completed by an HMNS program caseworker will determine your eligibility for service. If you are financially eligible for the program, you may need to pay a portion of the cost of homemaking services.

Step 1

Contact the Intake Caseworker at 416-392-8579 who will explain the program and requirements for eligibility.

Step 2

If you wish to proceed, the Intake Caseworker will complete a telephone screening with you to determine if you are eligible for the program. If you are eligible for the program, the Intake Caseworker will refer you to a Program Caseworker to complete a financial and functional assessment, review your rights and responsibilities, develop a plan of service with you and answer any questions you may have. After this visit, the caseworker will then seek approval for your subsidy and service.

Step 3

If your subsidy and service are approved, you will receive a copy of your rights and responsibilities, a letter that verifies your eligibility and confirms the name of the agency that will be providing service to you, as well as what service will be provided.

Step 4

The caseworker will discuss your service needs with the agency providing service to you, and will work together with the agency on an ongoing basis. The agency will contact you to schedule the homemaker at a mutually convenient time and day. The caseworker and agency staff will contact and visit with you to reassess your homemaking needs on a regular basis.

For more information on the Homemakers and Nurses Services Program, email to ltc-comm@toronto.ca or call the HMNS Program at 416-392-8579.