As part of the City of Toronto’s commitment to transparency and customer-centric service, the Customer Experience Division (CXD) publicly reports performance against standards for requests submitted through 311. It provides an interactive view of service request volumes, service levels, geographic distribution, and 311 call responsiveness across the city. It helps residents understand how and where City services through 311 are delivered.
Before using the dashboard, take a moment to read the dashboard summary. It includes a glossary and definitions to help you understand key terms and data. This will help you make sense of what you’re reading.
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Alongside this interactive dashboard, CXD has published two static dashboards. These present 2025 data for select services. Service areas include property standards, noise, graffiti, dead wildlife pickup, garbage collection, overflowing bins, potholes, and trees and pruning.
