Toronto Community Crisis Service

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The Toronto Community Crisis Service (TCCS) is a non-police response to mental health crisis calls and wellness checks for Toronto residents and it is a community-led service that dispatches trained, multidisciplinary teams of crisis workers to respond to people experiencing a mental health crisis. The service is free, confidential and provides follow-up care for those who want it.

The mobile service offers face-to-face or on the phone support to meet your needs in your situation. Supports can include food, clothing, harm-reduction supplies, referral to shelter beds, transport to hospital and more. 

The TCCS is citywide and is available 24/7, 365 days a year. If you need support with a mental health crisis or know someone who does, you can access the Toronto Community Crisis Service (TCCS) citywide by calling 211 (TTY 1-888-340-1001), 24 hours a day, seven days a week. The 211 has language services available and can dial in an interpreter to translate.

Phone supports through 211 are offered in more than 150 languages.

Supports & Services

  • Crisis intervention: Counselling and de-escalation for you and those around you.
  • Case Management: Working with you to achieve your goals and improve the quality of your life.
  • System Navigation & Referrals: Supporting you to access other social service programs including food, shelter, health care and employment.
  • Harm reduction: Providing substance use support, supplies, and counselling.
  • Essential Living Supplies: Providing food, clothing, and hygiene supplies.
  • Traditional Indigenous Supports: Supporting those who identify as Indigenous wholistically, with access to Elders, ceremony, medicines, and culture.
  • Afrocentric Supports: Supporting those who identify as Black through culturally meaningful approaches grounded in the lived experiences of Black communities.


For more information, visit www.Toronto.ca/CrisisService