Claims against the City of Toronto

Claim types:

• Pothole claims
• Flood claims
• Fallen trees and branches damage claims
• Other Claims (Injury or damage to property by the City. Including damage incurred by a City vehicle).

Claims submissions can be submitted by Claim Submission Web Form., by mail or courier. Only send your claim once. All claims are acknowledged by both the City and the insurance adjusters. Your submission will be forwarded to the City of Toronto's insurance adjuster, ClaimsPro, for evaluation. 

• How to file a claim

If you've received a 311 Service Request Number regarding your claim, please note that this is not your claim number. A Claim Number is assigned once the Claim Web Submission form is completed. 

If you wish to follow up on the status of your claim, please contact The City's insurance adjuster, ClaimsPro. 

Denial of Claims: seek independent advice from your own insurance company or from a lawyer.

The City of Toronto does not process claims for the following Agencies, Boards or Commissions, please contact them directly:

• Claims against the Toronto Transit Commission (TTC)
• Toronto Hydro - maintenance
• Toronto Community Housing - reporting a safety incident
• Parking lots - Toronto Parking Authority - Green P - rates - maintenance
• 400 Series Highways