Visit the City of Toronto website to print the form to request city-issued new or additional bins/carts or to report your bin/cart as missing or contact 311 to submit a service request for mail-out of an application.
If your city-issued bin/cart is damaged (ex. damaged body that cannot be repaired), email the Bin Repair Line. The contractor will deliver the new bin and remove the old bin.
For details, including fees, set out and bin specifications for buildings, please visit the City of Toronto website.
If damage to the FEL/bulk bin has occurred and believed to be caused by a City contractor, please contact 311 to submit a Service Request for a damage claim. The City contractor is not responsible for repairing or replacing bins as a result of wear and tear.
The City does not sell steel (FEL-front-end loaded) garbage, recycling or organic containers (previously called "bulk" bins or "bulk" containers). For a list of steel container suppliers, please refer to your local business directory or you can also search online.
Please contact 311 to submit a service request if you are a property manager or superintendent from a multi-residential building and require stickers, stencilling or RFID (Radio Frequency Identification Data) tagging of new or existing Front-End Loaded (FEL) bins.
Note: A multi-residential building is defined as having more than 8 legal dwelling units. The units can be condos or rentals. These customers may have steel metal bins for garbage if they are collected front end. Alternatively, they may have their waste collected via curbside collection using black 95 gallon garbage bins with a serial # that begins with 95B.
If you do not currently receive City collection services, further information is available on the City of Toronto website.
Related information: