Utility Bill Payments

Ways to pay your utility bill:

  • MyToronto Pay can be used to make utility bill payments until June 2, 2025.
  • Financial institution – you will need your 20-digit account number and client number from your utility bill. It may take 3-5 business for the City to receive the payment
  • Pre-authorized Utility Payment (PUP) program – Authorize the City to withdraw the utility bill payment directly from your financial institution/bank account.
  • Mail –Post-dated cheques are accepted for due dates. Cheques are made payable to the Treasurer, City of Toronto. Do not send cash by mail.
  • Courier – Revenue Services, 5100 Yonge St., Lower Level, Toronto, ON M2N 5V7
  • In-Person – You can pay by cash, debit, and/or cheque at an Inquiry & Payment Counter. Payment by credit card is not accepted for utility bill payments.  

Note: Visit Inquiry & Payment Counters for locations of City Hall and civic centres open Monday to Friday, 8:30 a.m. - 4 p.m. Counters at Metro Hall remain closed.

Payment with Foreign Currency

By Mail

Paying with foreign currency:

  • U.S. cheques may be accepted, however, since these are negotiated through the City's bank for the foreign exchange rate, cheque payments may be posted to the property tax account several days after the date it is initially received in our office
  • If submitting a U.S. cheque payment, allow sufficient time (at least three weeks) for the payment to be processed and posted to the utility account by the payment due date

In-Person

Paying with foreign currency:

  • U.S. cash payments are not accepted in person at an Inquiry & Payment Counter as City customer service staff are not provided with the daily exchange rates; and as well, they cannot accept foreign currency at the same dollar value as the Canadian currency
  • U.S. cheques may be accepted in person, however, since these are negotiated through the City's bank for the foreign exchange rate, cheque payments may be posted to the utility account several days after the date it is initially received in our office
  • If submitting a U.S. cheque payment, allow sufficient time (at least three weeks) for the payment to be processed and posted to the utility account by the payment due date

Payment with Cryptocurrency

Payment with Cryptocurrency, such as BitCoin, is not an accepted method of payment for City of Toronto utility bills.

Tax & Utility Payment Drop Box

Payment drop boxes (for cheque payments only — no cash) are available at City Hall and all Civic Centres.

Misapplied Utility Bill Payments

If you made a payment that is not reflected on your utility account, take the necessary steps to investigate further:

  1. Contact your bank to confirm that the payment was applied to the correct utility account number and client number
  2. Contact a Revenue Services' customer service representative to enquire further about a payment that was not applied to your utility account
  3. Provide proof of your payment and if required, a copy of your Statement of Adjustments (if a change in ownership of the property occurred in the same year as the subject payment)

Proof of Payment

Acceptable proof of payment includes:

  • Cancelled cheque
  • Bank statement reflecting the payment in question
  • Confirmation of online payment
  • Cashier’s paid stamp on a bill paid at one of the City’s Inquiry and Payment Counters
  • Receipt of debit payment made at one of the City’s Inquiry and Payment counters

Note: A printout of the payment history from the Utility Account Lookup is not an acceptable form of proof of payment.

Refunding or Transferring a Misapplied Payment

Learn more about requesting a refund or payment/credit transfer .

Transferring a misapplied payment may result in a Payment Redistribution Fee being applied to your property tax account.