Utility Bill Payments

Summary: 

Find out how to pay your City of Toronto utility bill through online banking, mail, courier, in person, or the Pre-Authorized Utility Payment program. Learn how to update your payment information if you’ve moved, understand accepted and non-accepted payment types (including foreign currency and cryptocurrency), and follow steps to resolve or transfer misapplied payments.

Ways to Pay Your Utility Bill:

Financial institution 

  • Pay through your bank or credit union using online or mobile banking.
  • Use your 20-digit utility account number and client number from your bill.
  • Allow 3–5 business days for the City to receive payment.
  • Select the correct payee information, such as City of Toronto – Utility Bill.

Pre-Authorized Utility Payment (PUP) Program

  • Pre-authorized Utility Payment (PUP) program
  • Authorize the City to automatically withdraw payments from your bank account on each due date.
  • Ensure sufficient funds are available to avoid returned payments or penalties.
  • Visit the City’s website to learn more or enroll in the program.

Mail

  • Mail
  • Send post-dated cheques payable to Treasurer, City of Toronto.
  • Include your utility account number on the cheque.
  • Do not send cash by mail.
  • Mail to:
    Revenue Services, 5100 Yonge St., Lower Level, Toronto, ON M2N 5V7

Courier 

  • Send payments by courier to:
    Revenue Services, 5100 Yonge St., Lower Level, Toronto, ON M2N 5V7

In Person 

  • Pay by cash, debit, or cheque at an Inquiry & Payment Counter.
  • Credit cards are not accepted for utility bill payments.
  • Counters at City Hall and Civic Centres are open Monday to Friday, 8:30 a.m.–4 p.m.
  • Metro Hall counters remain closed.

Recently Bought, Sold or Moved? 

Update Your Payment Profile with Your New Property Information

  • Confirm your utility bill or property tax statement lists your name correctly.
  • Locate your new 20-digit utility account number and client number.
  • Update your online banking profile with the correct payee name and account numbers.
  • Remove any old payee details to prevent payments from being applied to your previous property.
  • Completing these steps ensures payments are applied accurately to your current account.

Payment with Foreign Currency

By Mail

  • U.S. cheques may be accepted and processed through the City’s bank at the current exchange rate.
  • Allow at least three weeks for the payment to be processed and posted.

In-Person

  • U.S. cash is not accepted.
  • U.S. cheques may be accepted but are subject to exchange rate processing delays.
  • Allow at least three weeks for posting to your account.

Payment with Cryptocurrency

  • Cryptocurrency (e.g., Bitcoin) is not accepted for City of Toronto utility bill payments.

Tax & Utility Payment Drop Box

  • Cheque payments only (no cash) are accepted in drop boxes.
  • Drop boxes are available at City Hall and all Civic Centres.
  • Include your account number and client number on the cheque.

Misapplied Utility Bill Payments

If a Payment Is Missing from Your Account

  • Contact your bank to verify the payment was applied to the correct account.
  • Contact a Revenue Services customer service representative if further investigation is needed.
  • Provide proof of payment and, if applicable, a Statement of Adjustments if ownership changed.

Acceptable Proof of Payment

  • Cancelled cheque
  • Bank statement showing the payment
  • Online payment confirmation
  • Utility bill stamped “Paid” by City staff at an Inquiry & Payment Counter
  • Debit payment receipt from an Inquiry & Payment Counter

Note: A printout from the Utility Account Lookup tool is not an acceptable proof of payment.

Refunding or Transferring a Misapplied Payment