Refunds or credits - property taxes - water bill - parking tags

Description of Service / Summary

Toronto residents can manage property tax, utility, and parking violation credits or request refunds directly with the City. Proof of payment is required for all refund requests, and the City processes refunds and credits efficiently. Residents are encouraged to deal directly with the City rather than third-party consultants, and can apply credits toward future bills or request refunds.

Inquiries and Contact Information

For inquiries about payment transfers or refund requests, email proof of payment with your Tax Roll Number or Utility Account Number to: revref@toronto.ca

Notice: Be aware of third-party tax consultants who may ask for personal information and charge a fee of up to 50% of your credit. Residents can work directly with the City at no cost.

Property Tax Credits

  • Automated credit transfers: Credits up to $3,000 are automatically applied to current property taxes twice a year—before the interim bill and before the final bill.
  • Reasons for credit: Credits can result from rebate programs, deferrals, assessment/tax appeals, multiple payments, or overpayments.
  • Application of credit: Refunds, future tax levies, or overdue balances.

Utility Account Credits

Any credit balance on an active utility account is applied to the next utility bill(s). No additional action is needed for active accounts.

Refund Requests and Proof of Payment

Proof of Payment (POP) is required for all refund requests, regardless of payment method. Acceptable forms include:

  • Bank statement showing withdrawal amount and date
  • ATM receipt or stamped receipt from in-person payments
  • Printout of online payment transaction
  • Copy of cancelled cheque (front and back)
  • Copy of money order (front and back)
  • Screenshot of online payment emailed to the Revenue Services Division

If you lack proof of payment, contact your financial institution. Note: A screen print from the Property Tax Lookup tool is not acceptable.

For more information, visit the City website on requesting a credit transfer or refund.

Ownership Changes

When a property changes ownership, refund requests must include:

  • Statement of Adjustments
  • Required POP (if applicable)

Note: POP is not needed for credits from assessment or tax appeal adjustments, but Statement of Adjustments is still required if a credit occurred during the ownership change year.

Assessment and Tax Appeal Credits

  • Credits from appeals are refunded to the current property owner at the time of posting.
  • Credits may be applied toward the account if taxes remain owing.
  • Refunds are processed after confirmation from the Appeals Unit, typically within 120 days.
  • Refunds may be split between current and previous owners depending on the Statement of Adjustments.

Parking Violation Refunds

To request a refund for a parking violation, provide:

  • Tag number
  • Last 4 digits of the credit card used for payment
  • Telephone number
  • Specify who the refund should be issued to