A
complaint is an expression of dissatisfaction related to a City of Toronto program, service, or staff member, where a customer believes that the City or its staff has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is required.
A
complaint can be about one or more of the following:
- Divisional Policy, Process, Procedures
- Staff
- Access to Service
- Timeliness of Service
- Outcome
- Quality of Service
- Standard of Service
- Charges
Transportation Services complaint & compliment
process is available on the City of Toronto website.
