Last updated: October 18, 2021 at 7:05 p.m.

As part of the City’s pandemic response, all City staff will be required to be vaccinated as outlined in the City’s Mandatory Vaccination Policy. Select in-person counter services are open at City Hall and civic centres. Updates to this page are ongoing. Please check back often for the latest information.

The City remains prepared to respond to emergencies. Emergency response by Toronto Police, Fire Services, and Paramedic Services is not impacted.

311 is available 24/7 by telephone, email and Twitter (@311Toronto) for essential service inquiries and service requests.

  • 311 (within city limits)
  • 416-392-2489 (outside of city limits)
  • 416-338-0889 (TTY)

The Accounts Payable Customer Service Desk is closed.

Get information on how to submit an invoice to the City for the payment of goods and services.

Accounts Payable continues to process invoices for payment from remote workplaces during the pandemic. Submit your complete invoice to apinvoice@toronto.ca for payment processing. Paper invoices are not accepted and will be confidentially shredded when regular business resumes.

Animal Services Shelters

Animal Services Shelters are open to the public by appointment only for emergencies, adoption, pet redemption, pet surrender and fostering. Please call 416-338-PAWS during the hours of 10:30 a.m. – 6:30 p.m. to make an appointment.

Continuing Services

Mail, telephone and online pet licensing continues.

Spay-neuter services at stationary clinics have reopened to the public for owned pets and feral cats on a limited basis. COVID-19 protocols are in place to keep staff and the public safe. The SNYP (Spay Neuter Your Pet) Mobile Clinic Program has also resumed.

Animal related bylaw enforcement is continuing between the hours of 8:30 a.m. and 6:30 p.m.

Emergency Services is continuing between 6 a.m. – 1 a.m., 7 days a week and includes:

  • responding to calls about sick or injured animals and animals threatening public safety
  • stray dog pickup
  • cadaver pickup – please note emergencies to respond to live animals in distress are prioritized

Suspended Services

The following programs are suspended:

  • Chip Truck microchip and rabies vaccine services
  • Education and outreach programs

Help for Pet Owners Experiencing Hardship

Get advice and assistance if you are experiencing hardship and struggling to care and provide necessities for your pets due to COVID-19.

All Toronto Building services are open; however, they are being delivered differently to ensure the health and safety of residents and employees.

On August 9, civic centres will reopen for a limited number of in-person counter services only. Learn about opening dates, locations and hours of operation of select in-person services.

Staff continue to be available via phone and email. Contact information for Toronto Building is available in the online staff directory. Email is preferred (email format: firstname.lastname@toronto.ca).

Permits

  • All permit applications are being accepted, reviewed and issued where complete/possible, including:
    • Building Permits
    • Sign Permits: For more information on electronic submission of sign permit applications please email: signbylawunit@toronto.ca
    • Zoning Reviews
  • All permit applications are being accepted electronically.
    • Applications (drawings and required forms):
      • Permit applications must be submitted via email bldapplications@toronto.ca. The file size limit is 25 MB. Larger files must be submitted in smaller file sizes up to 25 MB with emails labelled in consecutive parts (eg. Email 1 of 4, 2 of 4, etc.)
      • Applications of Major Projects, should start by contacting the district Building Consultant.
      • Submission of Planning Development Applications, should contact the district Planning Consultant.
  • Permit fees are only accepted by credit card payments through website and telephone (maximum $20,000)
  • Payment of any applicable Parkland Dedication, Development Charges, Educational Development Charges, or Planning Benefits, including other development related fees, must be made via Electronic Funds Transfer. To arrange an EFT payment, please contact 416-397-5330

Inspections

All inspection services are being provided.

Construction Site Procedures for Inspections

Booking an inspection

Inspection requests should be booked online through the Request a Building Inspection web page.

Property Information Requests

Requests for property information may be submitted by email to: bldapplications@toronto.ca. Please state “Property Information Report or Compliance letters” in the subject line.

Learn about the enforcement of COVID-19 orders and bylaws.

Continuing Services

Emergency bylaw enforcement is done in response to emergency orders and unsafe conditions, including:

  • no heat
  • no vital services (hydro, gas and water)
  • boarding of unsafe vacant properties
  • abandoned appliances creating an unsafe condition
  • hate graffiti and conditions related to property maintenance that pose an immediate threat to health and safety.

The following non-emergency bylaw enforcement are continuing. This includes service requests related to:

  • noise
  • long grass and weeds
  • dogs off-leash
  • littering and dumping of residential and commercial waste
  • remedial action or clean-up on private property
  • public spaces
  • fences
  • zoning bylaw contraventions
  • illegal postering
  • business licensing
  • short-term rentals
  • vehicles-for-hire
  • adult entertainment

To make a bylaw complaint, call 3-1-1.

Exemption permits are being processed and Property Standards Committee and Rooming House Licensing hearings are being held.

Construction Noise

The Province of Ontario passed Ontario Regulation 130/20 under the City of Toronto Act, 2006 that limits the City’s ability to prohibit and regulate certain types of noise. Under the Province’s regulation, noise made in connection with construction projects and services associated with the healthcare sector, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space is permitted 24 hours a day, seven days a week. Noise made in connection with any other construction activity is permitted between the hours of 6 a.m. and 10 p.m., seven days a week.  The Provincial Regulation is in effect until October 7, 2021.

City-operated Child Care

Note, child care programs not operated by the City will contact families as they resume child care services.

Child Care Fee Subsidy

  • Toronto Children’s Services – District Offices are closed
  • Families that have a My Child Care Account, can upload documents and check the status of their fee subsidy online, 24/7
  • Families may call 416-338-8888 for all child care fee subsidy inquiries or assistance with setting up a My Child Care Account.

EarlyON Child and Family Centres

EarlyON Child and Family Centres in Toronto are delivering virtual services and outdoor programming only.

Overall, planned construction is making repairs to Toronto’s major and local roads, sidewalks and cycling infrastructure, improving public transit infrastructure, replacing and rehabilitating watermains and sewers, and building and improving major water infrastructure that will help improve Toronto’s waterways and stormwater systems.

Use the road restrictions map to help plan your travel and learn more about planned capital construction work.

COVID-19 Health & Safety

City of Toronto contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19 and ensure the safest possible environment for construction workers.

To apply to posted job opportunities at the City of Toronto, please visit Jobs at the City.

All job assessments and interviews will be conducted online. If not possible, appropriate health and safety protocols will be followed during in-person assessments.

Most in-person volunteer opportunities are currently unavailable.

All City Planning services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees. Service may be online-only or via staff who are teleworking, but there is limited or no impact to delivery.

Staff contact information is available in the online staff directory as well as the map of area City Planning staff and Heritage Planning Staff . Email is preferred (email format: firstname.lastname@toronto.ca).

City Hall, North York Civic Centre, Scarborough Civic Centre, Etobicoke Civic Centre, York Civic Centre and East York Civic Centre are open for a limited number of in-person counter services only.

Some services require booking an appointment in advance while others operate on a first-come, first-serve basis.

Buildings remain closed for events, community meetings, displays and rental space.

City Hall

  • City Clerk’s counters are open for the following services at City Hall, but you must book an appointment.Hours of Operation: 8:15 a.m. – 3:45 p.m.
    • Appointments for Marriage licences can be booked online
    • Email registryservices@toronto.ca to book appointments for Commissioning of documents
    • Email registryservices@toronto.ca to book appointments for Assessment Roll and Toronto Property System – microfilm and hard copy rolls to see who or what was at an address, and learn more about the resident or property
  • Parks, Forestry & Recreation – Hours of Operation: 8:30 a.m. – 4:30 p.m.
    • Client services
  • Revenue Services – Opening August 16. Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments
  • Toronto Building – By appointment only via a new online appointment request process.
    Hours of operation 9:30 a.m. – 4:30 p.m.

    • Zoning Inquiries for properties located in the Toronto and East York District only
  • Transportation Services – Hours of Operation: 8:30 a.m. – 4:15 p.m
    • Re-issuing of permits – change of plate, change of address, lost or stolen permit stickers

North York Civic Centre

  • City Clerks – City Clerks counters will be open at North York Civic Centre until August 13, then will be moving to City Hall on August 16. Hours of Operation up to August 13: 8:15 a.m. – 3:45 p.m.
    • Marriage licences
    • Commissioning of documents
    • Assessment roll and Toronto property system – micro film and hard copy rolls to see who or what was at an address, and learn more about the resident or property
  • Parks, Forestry & Recreation
    • Client services – 8:30 a.m. – 4:30 p.m.
    • Forestry – tree permit applications, permit fees and inquiries – 8:30 a.m. – 3 p.m.
  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments
  • Transportation Services – Hours of Operation: 8:30 a.m. – 4:30 p.m.
    • Construction – permit applications, pick up of construction permits, payment of fees, and inquiries

Scarborough Civic Centre

  • Parks, Forestry & Recreation
    • Client services – 8:30 a.m. – 4:30 p.m.
    • Forestry – tree permit applications, permit fees and inquiries – 8:30: a.m. – 3 p.m.
  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments
  • Transportation Services – Hours of Operation: 8:30 a.m. – 4:30 p.m.
    • Construction – permit applications, pick up of construction permits, payment of fees, and inquiries

Etobicoke Civic Centre

  • Parks, Forestry & Recreation
    • Client services – 8:30 a.m. – 4:30 p.m.
    • Forestry – tree permits applications, permit fees and inquiries – 8:30 a.m. – 3 p.m.
  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments
  • Transportation Services – Hours of Operation: 8:30 a.m. – 4:30 p.m.
    • Construction – permit applications, pick up of construction permits, payment of fees, and inquiries

York Civic Centre

  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments
  • Legal Services – Hours of Operation: 8:30 a.m. – 4:30 p.m.
    • Provincial Offences Act West – file motions, file applications, submit disclosure requests and pick up disclosure

East York Civic Centre

Note: between October 12 and November 5, 2021, the East York Civic Centre Green P parking lot will be closed for construction. Customers who require accessible parking can park in the staff parking lot west of the Green P and use the staff entrance to gain access to the civic centre by buzzing security.

  • Municipal Licensing & Standards – You must book an appointment via the City’s new online booking system prior to arriving. Hours of Operation: 8:30 a.m. – 4:00 p.m.
    • Vehicles-for-hire – Only plate pick up and drop off for taxicabs, tow trucks and limousines. Applications for new licences and licence renewals need to be submitted online.
    • Right of Way (ROW) – New permit applications including Right of Entry, buskers and marketing displays
    • Business licensing – New applications for business licences
    • Gaming services – New applications for lottery licences or permits, event-specific report forms and eligibility documents for new licences and renewals
  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments

Metro Hall

Employment and Social Services offices will remain open at Metro Hall and continue to provide ongoing services. The Metro Hall Early Learning & Child Care Centre will continue operation as well. For in-person counter services, Metro Hall will remain closed to the public at this time.

The meeting cycle has resumed and meeting schedules are posted at toronto.ca/council.

For information on Toronto Court Services during COVID-19, visit Court Services Changes During COVID-19.

At this time, limited services are available on site at the Provincial Offences Act (POA) court locations. If you are attending a POA court in person, there are a number of requirements you must follow in order to attend. Visit Court Services Changes During COVID-19 for details.

The Ontario Court of Justice (OCJ) has issued a number of notices in response to the COVID-19 pandemic. This information is in response to ensuring the safety and well-being of all participants and the public at large while continuing to provide access to justice. Visit the Ontario Court of Justice’s website to obtain up-to-date information on how the orders impact you during COVID 19.

Elections staff continue to respond to inquiries at elections@toronto.ca. or call 3-1-1.

Elections offices at City Hall and 89 Northline Rd. remain closed until further notice, with the exception of requirements under the Municipal Elections Act, 1996 for candidates, third party advertisers and the certification of Voting Proxy Appointments. These services will be provided at 89 Northline Rd.

Election Services is adhering to health protocols.

Emergency response by Toronto Fire Services, Toronto Police Service and Toronto Paramedic Services is not impacted.

Emergency Operations Centre

The City’s Emergency Operations Centre (EOC) is in a Level Three activation in response to COVID-19.

The EOC is charged with planning and executing a City-wide operational response that ensures continuity of critical services as the public health situation in Toronto evolves. The response is led by Fire Chief and General Manager of the Office of Emergency Management Matthew Pegg and Medical Officer of Health Dr. Eileen de Villa. The EOC is staffed by key managers and staff from all City divisions and agencies and is now situated within the Office of Emergency Management.

Police

Emergency calls (involving an immediate threat to life or property) are being responded to. Non-emergency incidents can be reported to ‪416-808-2222 or using the online reporting system.

Get the latest details on Toronto Police Service operations and parking enforcement.

Vision Zero

The Toronto Police Service continues to proactively enforce traffic laws in high-collision areas. Officers from the Toronto Police Service’s Vision Zero Enforcement Team are rotating in daily shifts across the city and patrolling for motorists who are speeding or stunt driving. All red light cameras in the city are active and tickets are being issued to motorists who disobey traffic signals.

Frauds & Scams

Please be extra vigilant when it comes to those trying to sell or provide products or services associated to COVID-19. If you believe that you have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services report it to police online.

Eligible Ontario Works Clients will continue to receive their monthly payments via direct bank deposit, payment cards or mailed cheques.

Applying for Financial Assistance

If you do not have enough money for food and housing and are in financial need, you can apply for Ontario Works assistance online any time, or by calling the City’s Application and Support Centre from 8:30 a.m. to 5 p.m. Monday through Friday. The Application and Support Centre is accessible by phone only:

  • 416-338-8888
  • 1-888-465-4478 (toll free)

Phone, Online, and In-Person Services

Please visit the Toronto Employment & Social Services Locations page for full details of our contact information, hours and locations.

Suspended Services

The following activities are suspended or cancelled:

  • All in-person service planning appointments with caseworkers
  • Employment services for residents
    • Job fairs
    • Employment workshops
    • Resume and interview support

Outdoor Major Events & Permits

As vaccination rates continue to increase and more public events become possible, City divisions that directly permit large public events in streets, parks, municipal buildings and other City-operated spaces, will be working to clarify the timelines and processes by which they will return to issuing permits. Event organizers with questions should contact the permitting division in question directly for the most up-to-date information.

Flag Raisings

Flag raisings will continue on the City Hall courtesy flag pole without a ceremony. Flag raising ceremonies at other civic buildings are suspended.

Ceremonial Documents

Letters of greeting for virtual events, celebratory scrolls and proclamations are being issued.

Lighting of City Hall Towers

The Towers at Toronto City Hall continue to shine in blue tonight and every night in support of our frontline healthcare and essential workers who continue to lead the fight against COVID-19. Visit Lighting of City Hall Towers to make a lighting request.

Note: Please be advised that Toronto City Hall’s LED lighting system on the Green Podium Roof is currently out of order and is temporarily unavailable. We apologize for the inconvenience and appreciate your patience as we work to make it operational again.

Tours

All study tours are suspended.

You can make Freedom of Information request by mail or online submission. In-person meetings are suspended.

  • Collection of garbageBlue Bin (recycling), Green Bin (organics), yard waste is taking place as regularly scheduled. All material placed in garbage bins should be bagged.
  • Toxic Taxi is picking up Household Hazardous Waste. Call 3-1-1 to make an appointment.
  • To request a bin exchange, new bin, additional bin or bin repair, please call 3-1-1.

Instructions for Excess Waste

  • Any excess recycling should be placed in a large clear bag beside your Blue Bin. Recycling that is placed in black bags or bags that are not clear will be considered garbage. Excess cardboard should be flattened, cut into small pieces and bundled with string or twine.
  • Excess organics should be put in a clear bag and set out beside your Green Bin.
  • Garbage Tags are still required for excess garbage/bag-only collection and can be bought online and mailed to your home.

Drop-off Depots

  • All Drop-Off Depot locations have reopened to the public.
  • A mask or face covering must be worn when visiting a Drop-Off Depot. Those exempt from wearing a mask/face covering, must schedule their time of arrival. This can be done by calling 311 to be transferred to a Drop-Off Depot to book a time.
  • Cash is not accepted at any Drop-Off Depots, payment must be made via debit or credit card.
  • Get more information about Drop-Off Depots including hours, locations and accepted items.

Important Note About Donations

Due to COVID-19, not all organizations are accepting donations of clothing and other items at this time. Please check with organizations before dropping off items and do not dump items outside of donation bins or put clothing in the Blue Bin recycling.

Learn how to safely make donations.

The City has developed a three tier approach to strengthening prevention against COVID-19 in the emergency shelter system. These tiers are prevention, mitigation, and recovery.

The City has rapidly implemented this plan, mobilizing response on an urgent basis, to be as prepared and stay one step ahead of a very rapidly evolving situation. The City is taking these steps because we know that many people experiencing homelessness have underlying chronic medical conditions that increase their risk from COVID-19 and this is a particularly vulnerable population.

For more information on the City’s COVID-19 response, please review the following:

COVID-19 Shelter Interim Recovery Strategy

In June, the City of Toronto and the United Way Greater Toronto launched a new task force of key homelessness sector stakeholders to identify the actions needed over the next 6-12 months to ensure the shelter system is prepared to respond to a resurgence of COVID-19 and begin planning for recovery.

Stakeholders included community providers, Indigenous communities, heath sector and regional municipal partners, and the public.

Stakeholders discussed the actions needed in the next phase of the COVID-19 response in Toronto’s shelter system. Discussions were organized around three key themes

  • health sector integration and infection prevention,
  • housing opportunities and strategies,
  • and shelter capacity.

The Task Force Report helped to inform the City’s Interim Shelter Recovery and Infrastructure Implementation Plan.

Enhanced Health Safety in Shelters

In response to the COVID-19 pandemic, the City has implemented a number of measures to protect people in the shelter system. This includes:

  • regular communications with homelessness sector partners to share current status of response and latest guidance through regular webinars and a dedicated web page on the City’s website
  • encouraging physical distancing in all areas of the shelter, including washrooms, dining and common areas
  • ensuring physical distancing of at least two metres laterally between beds in order to meet the City’s shelter standards directive, which is based on Ministry of Health guidance for congregate living settings during the pandemic
  • ensure the mandatory use of masks for staff throughout shifts and directive for mandatory masks or face coverings for clients in all common areas
  • symptom screening at all points of entry into the shelter system and active daily screening and monitoring of all clients and staff for COVID-19 symptoms
  • transporting clients with symptoms to provincial assessment sites for testing
  • when directed by TPH, SSHA works in partnership with testing partners and Ontario Health to do site-wide testing at shelter sites
  • providing ongoing isolation and recovery sites with supports for clients who await test results or test positive to recover
  • increased infection control and prevention (IPAC) activities including enhanced cleaning protocols at all shelter sites
  • we continue to distribute 100,000 pieces of personal protective equipment (PPE) weekly, including medical masks for use by staff. The City’s also provided $6.1 in funding for PPE, IPAC and staff wages for partner agencies
  • encouraging healthy habits such as hand washing and covering coughs or sneezing into an elbow or tissue
  • conducting ongoing quality assurance site visits to all locations to confirm compliance with IPAC measures and provide direction for remediation where required

Emergency Shelter

City-administered shelters, 24-hour respite sites and 24-hour women’s drop-ins are open and services continue to be available for people experiencing homelessness.

Since the start of the pandemic, the City’s opened 40 new, temporary shelter locations to create physical distancing in the shelter system and provide spaces for people to move indoor from encampments. Currently, at least 25 new locations are active, providing around 2,600 spaces in new temporary shelters and hotel programs. The City of Toronto and its partners operate 75 base shelters and 24-hour respite sites in addition to the temporary shelter locations.

The City has a series of client supports in place in shelters and hotel programs, including:

  • clients will be assigned an Intensive Case Management Worker and a Housing Help Worker to work with them on developing a permanent housing plan and a plan to obtain personal documents, a local primary care physician, employment, etc.
  • all meals provided onsite
  • recreational and social engagement programming
  • partners and external agencies provide a number of mental and physical health supports
  • harm reduction supports

Updated information on program occupancy is posted weekly.

Streets to Homes Outreach

Streets to Homes outreach workers continue to proactively connect with people staying outdoors to provide support and appropriate referrals. Staff are focused on the safety of those in encampments living outdoors.

On April 29, the City’s shelter division’s Streets to Homes outreach team with other divisions and community partners started moving clients who sleep outdoors into up 125 furnished, interim housing units.

Call Central Intake

People seeking emergency shelter are asked to call Central Intake:

  • 416-338-4766
  • 1-877-338-3398 (toll free)

In-person intake is suspended.

Callers are asked to provide details on their current health and recent travel history in order to match them with the appropriate and safest available location.

Learn more about social and financial supports that are available, as well as about sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.

Housing Support

The Access to Housing office is closed for in-person visits.

Torontonians can submit Rent-Geared-to-Income Subsidy applications by fax, online or by mail. They can also contact a Housing Help Centre for support. Please contact Housing Help Centres to confirm hours and in-person services available as organizations may have changed how they are providing services.

The Canada-Ontario Housing Benefit is a new funding program providing eligible households with a Portable Housing Benefit to help with rental costs. The City of Toronto and Community Partners will contact eligible applicants about the availability of benefits.

Learn more about housing support for tenants.

Information for Social & Affordable Housing Providers

On March 24, the City issued direction to more than 200 social and affordable housing providers to work with households whose income is affected due to COVID-19 and discontinue eviction-related processes.

Rapid Housing Access Initiative with the Toronto Community Housing Corporation

The City is working with the Toronto Community Housing Corporation (TCHC) on the Rapid Housing Access Initiative to identify vacancies that can be made available immediately to people currently in the shelter system. These TCHC units will be prioritized to those vulnerable to COVID-19, particularly seniors, who are living in the emergency shelter system and referrals will be made through the Coordinated Access System.

Updates for TCHC Tenants

Get the latest updates on any changes to TCHC services, measures for physical distancing and recommendations for self-isolation in TCHC buildings, information on what TCHC is doing to support tenants’ safety and wellness, and actions being taken to help stop the spread during of COVID-19.

During Step Three of the Province’s three-step roadmap, we have increased the number of people allowed into our branches while still maintaining physical distancing of two metres. Branches are currently closed on Sundays. Check the branch listing for more information.

Full details: tpl.ca/covid19 

If you visit a library branch, wear a mask, keep physically distanced and sanitize your hands even if you’re vaccinated. For everyone’s safety, in-person services are limited and modified, and staff cannot offer the same extended support as we used to. Individuals who refuse to wear a mask without declaring a medical or legal exemption, whether at a branch or waiting in line outside, will be refused service.

In-Person Highlights:

  • Pick-up holds (order at tpl.ca) and grab & go bags
  • Browse and borrow library items
  • Return library items
  • Use computers
  • Access WiFi
  • Print, photocopy and scan
  • Use washrooms
  • Work, read or study (limited seating)
  • Register for a library card. Please check the list of identification options
  • Access quick information services at most branches
  • Visit a Youth Hub at select branches
  • Visit a Bookmobile (limited service)

Online/From Home:

  • Download and stream ebooks, eaudiobooks, magazines, movies and music
  • Attend an online program
  • Take an online course
  • Sign up for a Digital Access Card to get immediate access to Toronto Public Library’s digital resources and services

More at tpl.ca/onlineservices 

 

On August 9, 2021, civic centres reopened for a limited number of in-person counter services only. Learn about opening dates, locations and hours of operation of select in-person services.

Business Licensing & Permits

The Licence & Permit Issuing Office at the East York Civic Centre opened on September 9 for the services below. Please note: You must book an appointment online prior to attending.  Appointments can be booked between 8:30 a.m. and 4 p.m. for:

  • Vehicles-for-hire – Only plate pick up and drop off for taxicabs, tow trucks and limousines. Applications for new licences and licence renewals need to be submitted online.
  • Right of Way (ROW) – New permit applications including Right of Entry, buskers and marketing displays
  • Business licensing – New applications for business licences
  • Gaming services – New applications for lottery licences or permits, event-specific report forms and eligibility documents for new licences and renewals

Businesses who wish to save time can apply for a licence and/or permit from the City of Toronto via the Business Licences & Permits Online Application.

Existing licensees must renew their licences via the Business Licence & Permit Renewal form. Both licence application and renewal fees can be paid online or by sending a cheque.

Business licences set to expire in 2021 will be cancelled for non-payment after 150 days, and will not be subject to late fees. For questions, please contact MLSBusinessLicence@toronto.ca.

The Toronto Licensing Tribunal is conducting e-hearings to deal with business licensing matters.

Animal Licensing

Mail, telephone and online pet licensing continues.

Arenas, Sports & Multi-Use Fields

On July 21, 2021, indoor drop-in sports, leisure activities, lane swim and leisure swim will become available.

Team sports can be played as long as it is no contact or modified to be no contact and have been since step 2.

Banner and Signage Permits

Banner and temporary signage permitting activities are suspended.

Building Permits and Inspections

See building permits and inspections for information on these services.

Community & Allotment Garden Permits

The City’s community gardens and allotment gardens are open for the 2021 season.

Event Permits

As vaccination rates continue to increase and more public events become possible, those City divisions that directly permit large public events in streets, parks, municipal buildings and other City-operated spaces, will be working to clarify the timelines and processes by which they will return to issuing permits. Event organizers with questions should contact the permitting division in question directly for the most up-to-date information. Read more information about events.

Farmers Market Permits

Permits for farmers markets are being issued with guidelines recommended by Toronto Public Health. Please check with your local farmer’s market organizers to learn more about their operations.

Film Permits

Permits will be issued in compliance with health and safety guidelines. Municipal closures will be respected, and permits granted for locations that have subsequently closed are now cancelled. Permit requests may still be submitted through FilmPal, and office staff are available remotely to provide information and guidance on preparation and production matters.

Licence to Serve Alcohol

The City is processing liquor licences.

Lottery Licences

Application for a lottery licence or permit and event-specific report forms can be submitted by email or mail. They can also be submitted in-person at the East York Civic Centre by appointment only (walk-ins will not be accepted). Appointments can be booked between 8:30 a.m. and 4 p.m. via the City’s online booking system. Learn more about how to apply for a lottery licence.

Marriage Licence Service

Learn about the issuance of marriage licences and changes to weddings.

Outdoor Fitness Class Permits – Free

Free permits are available for private businesses to offer outdoor fitness classes, subject to Council approval. Permits are issued on a first-come, first-served basis; allow a maximum of 20 participants, including instructors; and are for open greenspaces in parks. Learn more on Seasonal and League Bookings.

Permits for outdoor leagues and team sports

Beginning June 30, games and scrimmages can be played. Most seasonal permits for sports fields have already been issued and the City has reached out to permit holders directly about what is allowed.

Parking Permits

Learn about renewing your on-street residential parking permit or apply for a new one.

Online parking permit applications (temporary on-street only) will be accepted.

The counter at City Hall will reopen on August 9 for re-issuing permits related to change of license plate, change of address, and lost or stolen permit stickers.

Picnics and Firepits

Permits for picnics and fire pits can be issued for maximum of 25 people effective June 30. Permit booking is available.

Photography Permits

The issuing of some formal photography permits is suspended.

Photography permits are being issued for City parks but are not being issued for:

  • Conservatories
  • Recreation centres
  • Civic centres, including City Hall and Metro Hall
  • City of Toronto Archives
  • Old City Hall

Recreational Facilities

No permits are being issued for recreational facilities.

Right of Way Permits

Review right of way construction permits for information on these services.

Short-Term Rentals

Toronto is in Step Three of the Province’s Roadmap to Reopen. Short-term rentals are permitted to operate. Any indoor fitness centres or other indoor recreational facilities must be in compliance with section 16 of O. Reg. 364/20.

In Toronto, all short-term rentals must comply with the Licensing and Registration of Short-Term Rentals By-law. Short-term rental operators (people renting their homes or rooms for a period of less than 28 consecutive days) must register with the City in order to operate in Toronto. Learn about the rules for short-term rentals and register online.

Trade Licence

All trade licensing activities are suspended.

Tree Removal or Injury Permit

Applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Vehicle-For-Hire Licences

Applications for new vehicle-for-hire and tow truck licences need to be submitted online via the Business Licences & Permits Online Application.

Existing licensees must renew their licences via the Business Licence & Permit Renewal form. Both licence application and renewal fees can be paid online or by sending a cheque.

For online vehicle registration, email vehicleinspection@toronto.ca.

Plate pick up and drop off for taxicabs, tow trucks and limousines can be done at the East York Civic Centre; however, you must book an appointment to do this. Appointments can be booked between 8:30 a.m. and 4 p.m. via the City’s online booking system.

Museums, Galleries & Cultural Centres

The Museum Shop Online is open for curbside pick-up and delivery.

City museums and the Market Gallery are closed.

All pre-registered programs at Cedar Ridge Creative Centre are cancelled. Virtual programs at Assembly Hall continue.

Farmers Markets

Farmers markets remain open for curbside pickup.

Open

  • Toronto Museums and Historic Sites: Montgomery Inn – open for in-person shopping and curbside pickup
  • Etobicoke Civic Centre
  • East York Civic Centre

Farmers Markets in Toronto Parks

  • East Lynn Park (online only)
  • Humber Bay Park West
  • Johnathan Ashbridge Park
  • June Rowlands Park
  • Lakeshore Village Park
  • Leslieville Park
  • Masaryk Park
  • V. Burgess Park
  • Riverdale Park West
  • Sorauren Avenue Park
  • Trinity Bellwoods Park
  • Underpass park
  • Withrow Park

Additional market opening dates will be determined by the capacity of organizers to comply with Farmers & Fresh Food Markets Reopening information and the required permitting process. The City will prioritize areas of the city that face food insecurity.

Organizers are encouraged to contact their relevant City permitting bodies. Based on individual market site restrictions, City permitting divisions may have additional recommendations and heightened requirements where appropriate.

View a list of farmers markets. Check with individual markets for exact opening dates and protocols.


St. Lawrence Market

The St. Lawrence Market South (main) Market building at 91-95 Front Street East and Saturday Farmers Market at 125 The Esplanade are open for in-person shopping. The seasonal outdoor area of the Saturday Farmers Market is open until November 2021.

Customers are reminded to keep physical distance and wear their mask in all areas of the St. Lawrence Market Complex including while waiting in line.

The Market is a public food market that includes essential food retail and restaurants open for take-out and delivery.

Please see the full list of revised hours and closures. Some St. Lawrence Market merchants, farmers and vendors may choose to close or modify their hours.

Sunday Antique Market is open for in-person shopping.

COVID-19 Precautions While Shopping at the Market

St. Lawrence Market continues to operate with extensive COVID-19 precautions, including mandatory masks in all areas, enhanced sanitization, entrance and capacity management to ensure customers have space to keep physical distance. Dining is not permitted inside but is permitted outside on the picnic tables.

When shopping at the Market follow these guidelines to do so safely.

The Market will make best efforts to have a list of stores or stalls with the following types of shopping options:

  • Delivery
  • Curbside pick-up
  • In store pick-up
  • Online ordering
  • Advanced email or phone orders

For hours of operation and more information, visit the St. Lawrence Market website.

Parking Enforcement

Toronto Police Service has resumed routine enforcement of on-street parking regulations, including residential on-street parking, overtime violations such as three-hour by-law and posted time limits, residential change-over parking regulations, and on-street pay and display violations.

Enforcement of rush hour route offences/regulations will continue under police discretion.

Parking Violation Notices

Parking violation operations, including issuing tickets, payment processing, and the electronic dispute process, continues.

Parking violation payments must be paid by the deadline noted on the ticket. Payments can be made online or via mail. Inquiry & Payment Counters are closed, but select counters will reopen August 9.

All in-person Administrative Penalties Offices are closed. Parking violations can be disputed online and the APS Inquiry line 416-396-4APS(4277) and apsinquiry@toronto.ca are being monitored.

Inquiries regarding plate denial matters should be sent to apscomplaints@toronto.ca

Parking Permits

Learn about renewing your on-street residential parking permit or apply for a new one.

Online parking permit applications (temporary on-street only) will be accepted.

The counter at City Hall will reopen on August 9 for re-issuing permits related to change of license plate, change of address, and lost or stolen permit stickers.

The City of Toronto maintains over 1,500 parks and ravines that are safe places for residents to enjoy the outdoors and natural environment during COVID-19. Toronto has much to offer, and traditional summer activities can be extended year-round.

  • Walk, run or bike in parks and ravine green spaces, following the designated trails and boardwalks.
  • Use playgrounds and play structures.
    • Outdoor playgrounds are not sanitized.
    • Guidelines for playgrounds are available for parents and caregivers.
  • Use a picnic table or picnic shelter
  • Visit an off-leash area with your dog
  • Use park washrooms
    • The City has also opened a number of facilities with showers and washrooms for all individuals in need of these services, including those experiencing homelessness and other vulnerable individuals.

Important Reminders

While visiting a park, beach or public square, you are encouraged to practise physical distancing and keep two metres (or six feet) away from people who are not from your household.

Open outdoor recreation amenities:

  • Playgrounds
  • Basketball courts
  • Public volleyball courts
  • Tennis courts
  • Washrooms
  • Dog off leash areas
  • Park benches
  • Community and allotment gardens
  • Marinas can remain open for service and storage only (no recreational boating)
  • Golf courses
  • Disk golf courses
  • Sports courts and fields (i.e. basketball and tennis courts, soccer fields, baseball diamonds, lawn bowling greens)
  • BMX and skate parks
  • Picnic tables and areas
  • Outdoor fitness equipment
  • Sport fields
  • Pools, splash pads and wading pools

Staff continue to work closely with Toronto Public Health to ensure that residents can safely use the City’s outdoor recreational amenities. Outdoor playgrounds and fitness equipment are not sanitized, and residents should follow proper health guidelines before and after use. Pavilions, clubhouses, change areas and lockers remain closed, under provincial orders.

Alcohol in Parks

Please note that alcohol consumption in City parks is prohibited.

There are three relevant liquor offences under Toronto Municipal Code, Chapter 608, Parks. Each offence carries a $300 fine:

  • §608-8A – Possess open liquor container in a park without permit
  • §608-8B – Provide/supply/make available liquor in a park to persons who appear to be underage
  • §608-8C – Consume/sell/serve liquor in a park without permit

The provincial Liquor Licence Act also carries $100 fines for drinking in public:

  • 31(2) – Consuming liquor in other than licensed premises, residence or private place
  • 31(2) – Having liquor in open container in other than licensed premises, residence or private place

The Act also has a $50 fine for being intoxicated in a public place (31(4)).

Golf

The City’s five golf courses (Dentonia Park, Don Valley, Humber Valley, Scarlett Woods and Tam O’Shanter) remain open for the season. Weather permitting, the season will end mid to late November.

To ensure the City’s golf courses operate safely, both for the benefit of those using the courses and for the general public, the City has created guidelines which include details on infection prevention and control measures, including parameters for physical distancing and the cleaning and disinfection of commonly used equipment and surfaces.

Tee times will start at 7 a.m. and end at dusk, with tee times 10 minutes apart. Golfers must remain two metres (or six feet) apart at all times.

Tee times can be booked online by visiting the individual course page. Instructions on how to book online are included on each page. Tee times will sell out quickly, so residents are encouraged to book early. Washrooms are available in the clubhouses. Pro-shops are open and offer equipment rentals. Contactless debit or credit is the preferred method for payment.

For more information on the courses visit toronto.ca/golf.

Conservatories

The Allan Garden and Centennial Park conservatories are open for visitors but are not accepting permits or bookings. Visitors must comply with COVID-19 safety protocols including wearing a cloth mask or face covering, limited capacity and physical distancing.

For more information on conservatories visit toronto.ca/conservatories.

Community & Allotment Gardens

The City’s community gardens and allotment gardens are open for the season until November 15. Water service has been turned on at the City’s community and allotment gardens.

Guidelines for the use of the City’s community and allotment gardens have been developed and include information about infection prevention and control measures, physical distancing requirements, as well as the cleaning and disinfection of commonly used equipment and surfaces. All participants are required to sign a Toronto Public Health Community and Allotment Gardens Declaration. Allotment garden permit holders must also keep a log of all garden visits for contact tracing, if needed.

High Park

High Park is closed to vehicle traffic on weekends, including statutory holidays. The vehicle closure begins Friday night at approximately 11 p.m. and ends Monday morning or Tuesday morning if Monday is a statutory holiday at approximately 7 a.m. High Park is easily accessed by public transit and is a short walk from the TTC’s Keele and High Park subway stations.

Toronto Island Park & Ferry

The City’s ferry service is operating on the fall schedule, beginning September 15, 2021. Find out about the ferry service and purchasing tickets.

Trees

Tree maintenance, inspection and removal continues. This work is prioritized based on safety hazards and assisting Toronto Hydro.

Seasonal tree planting continues.

Some service counters remain closed, however applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Select service counters are open, offering in-person service. Contact 311 for all other requests and inquiries related to trees.

The City’s Community Stewardship Programs and Tree Planting and Stewardship Events have resumed, contact greentoronto@toronto.ca for more details.

Customer Service

Please call the customer service phone line at 416-396-7378 or email pfrcustomerservice@toronto.ca.


Also learn about recreation and pools.

On August 9, civic centres will reopen for a limited number of in-person counter services only. Learn about opening dates, locations and hours of operation of select in-person services.

Property Tax

View the billing dates for the rest of 2021.

Municipal Land Transfer Tax Payments

The City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT).

An Electronic Funds Transfer (EFT) process is now available. Please contact torontomltt@toronto.ca to get instructions on how to submit MLTT payments by EFT.

Utility Bills

Learn about your utility bill.

Public consultation continues online where appropriate. In-person consultation meetings are cancelled. For details on all consultation activities and how to participate in virtual events, please visit the Public Consultations Calendar.

Continuing Recreation Programs & Open Facilities

Community centres and multi-purpose facilities are open for limited activities, including:

  • Child care
  • Food bank services
  • Public access to washrooms and / or showers in parks and recreation facilities
  • After-school programs (ARC) and child care
  • Indoor permits for social gatherings and sport games/group fitness
  • Indoor drop-in programs, including sports, swim, and fitness
  • Table tennis, billiards, foosball
  • Conservatories (Allen Gardens and Centennial Park)
  • Non-City of Toronto facilities, including the Toronto Track and Field Centre

Pools and splash pads

City outdoor pools and wading pools are now closed for 2021 season. Indoor pools are open and drop-in lane and leisure swim times can be reserved, with some spaces available for walk-ins. Aquafit is available at some locations. More information about pool locations and reservations is available online.

Recreation Programs

Learn about recreation in the city, including aquafit, indoor and outdoor swimming, fitness and more.

Proof of Vaccination: Impact on City Recreation Facilities:

As part of the Provincial vaccine mandate, some recreation programs will require proof of full vaccination in order to participate. Find out who this affects and what is required in Fall Recreation Programs – Proof of Vaccination Requirement section.

Association of Community Centres (AOCCs)

Some community centres funded by the City of Toronto are run by volunteer Boards or Committees of Management, which employ their own staff. Visit the centre’s website to learn about service changes and hours.

Repairs and maintenance on roads, bridges, bikeways and sidewalks continue. Event support remains suspended.

View daily, monthly and annual pothole repairs online and use the road restrictions map to help plan your travel.

Learn about:

  • CurbTO provides Temporary Parking Pick-Up Zones that help support quick food, medicine and merchandise pick-ups by allowing residents to park for free for up to 10 minutes in close proximity to a business offering curbside or delivery services.
  • ActiveTO provides more space for people to practise physical distancing while outside, supports the overall wellbeing of residents and quickly connects and expands Toronto’s cycling network by installing safe, separated temporary bike routes that mirror major transit lines.
  • CaféTO helps restaurant and bar operators more easily open patios in curb lanes and along sidewalks for outdoor dining.

Learn about parking enforcement.

Check service pages for the latest information about:

Read about the additional precautions when visiting and while in long-term care homes, and COVID-19 related reports.

The Toronto Archives are currently closed to the public with no access to the Research Hall.

Suspended Services

  • Public education programs and school and community group tours are cancelled.
  • Film shoots, meeting room bookings and events at the Toronto Archives are cancelled.

Continuing Services

Digital materials can be accessed online and reference services are being provided to researchers by email using digital records. Researchers can contact archives@toronto.ca for this service.

Emergency Services

Critical Toronto Public Health (TPH) services continue, including infectious disease monitoring and leading the City’s COVID-19 response.

Continued Services

  • Public Health Nurses are available to provide information about TPH services at 416-338-7600 (Monday to Friday 8:30 a.m. – 4:30 p.m.), eChat (Monday to Friday 8:30 a.m. – 4 p.m.), and publichealth@toronto.ca.
  • Response to animal bites including rabies vaccine delivery
  • Foodborne illness investigations and food complaints
  • Response to complaints indicating a health hazard
  • Preschool Speech and Language and Blind Low Vision program services (available virtually)
  • Infant Hearing Program Audiology Services
  • Infant Hearing Program Universal Newborn Hearing Screening pre-discharge and in the community at limited sites
  • Reduced breastfeeding clinic services are available in the community. Please call the breastfeeding clinic before going in person
  • Support for breastfeeding and postpartum care is available for new parents by telephone. Parents can complete this online form or call 416-338-7600 or eChat
  • Reduced Post-partum Adjustment Program (PAP) telephone service. Call 416-338-7600 or eChat to speak to a Public Health Nurse for questions or concerns
  • Reduced/limited Healthy Babies Healthy Children (HBHC), Nurse Family Partnership (NFP) and Homeless At-Risk Prenatal (HARP) services are available. Call 416-338-7600 or eChat to speak to a Public Health Nurse for questions or concerns
  • Sexual Health Infoline Ontario & eChat
  • Urgent sexual health clinic services by appointment are operating only at the Crossways clinic, please call ahead
  • Tuberculosis program services
  • Sexually Transmitted Infection services
  • Virtual and in person dental services (including screenings) provided by appointment only to eligible seniors, adults and children. Please call 416-338-6565
  • Supervised consumption service, needle exchange and methadone maintenance treatment
  • Mobile food premises approvals
  • Issuing of Municipal Clearance Letters for permanent liquor sales licences
  • Routine inspections of food premises. This includes updates to the DineSafe web pages
  • Investigating complaints about personal service settings, regulated health professionals and the community related to infection prevention and control concerns
  • Following up on blood and body fluid exposures, this includes responding to Mandatory Blood Testing Act applications
  • Following up on funeral home disinterment and body shipment letters
  • Case and contact management of non-COVID reportable infectious diseases
  • Inspections of new recreational water facilities or in response to a complaint
  • A team of school nurses provide COVID-19 and mental health and well-being support to schools.

Suspended Services

The following health services will be suspended:

  • All services provided by Vulnerable Adults and Seniors(VAS) team, and Investing In Families (IIF) public health nurses
  • Child development screening events
  • Universal post-partum calls to new parents or caregivers
  • Healthiest Babies Possible Program
  • Immunization clinics
  • Dental outreach programs
  • Dental and Oral Health Screening in Schools
  • Sexual health clinics (Talk Shop, Jane Street and Scarborough)
  • Community and school-based health promotion program (e.g., education and health promotion programs in schools and community agencies), including acceptance of referrals or requests for these services
  • Some breastfeeding clinics are closed. Visit the breastfeeding clinics link for details
  • ChemTRAC: businesses are still encouraged to submit their annual reports for the 2019 reporting year. Reports will be accepted after the reporting deadline of June 30.
  • Special event food safety review and monitoring, Food Handler Certification Program registration, training and certification, and consumer food safety education programs
  • Water sampling kit pick-up and drop-off for lead or well water.
  • Complaint response to smoking or vaping in any location, including:
    • bars
    • restaurants
    • public squares
    • apartments and condominiums
  • Receiving of bed bug and other insects, such as ticks for identification and submission
  • Tick surveillance, which includes ticks submitted by the public for identification and tick dragging where staff look for ticks in parks/ravines
  • Issuing of Municipal Clearance Letters for special event food safety review and monitoring, and training and public education programs
  • Routine inspections of pools and spas
  • Routine inspections of personal services settings
  • Liaison Public Health Nurses are unable to respond to service requests from schools for support with curriculum materials, services or non COVID-19 programming information
  • Provision of scientific and technical environmental reviews such as demolition permits, air and water quality

Critical Toronto Water operations continue uninterrupted and include:

  • providing safe drinking water
  • safe collection and treatment of wastewater
  • stormwater management

Toronto Water is an essential service for Toronto’s residents and businesses. Toronto’s drinking water is safe to use and drink directly from the tap. It is continuously tested, monitored and analyzed to ensure it meets the strict standards of Toronto Public Health, the Province of Ontario and Government of Canada.

Toronto Water continues to provide emergency repairs and response, including emergency watermain break repairs, and critical construction projects related to water and wastewater infrastructure.

Some customer service and public education activities, including the HTO To Go Water Trailer, are suspended until further notice.

For information about construction in your Ward, visit Ward Profiles, select your Ward from the map or list, then expand the Construction Notices accordion on your Ward page.

Lead Testing for Residents

There is a temporary change to the lead testing kit distribution and collection process due to COVID-19. For more information or to obtain your testing kit, please visit the Lead Testing for Residents web page.

Toronto Transit Commission (TTC)

TTC services continue to be available with some operating changes.

Customer and employee safety are of paramount importance. Learn about mandatory masks and face coverings, changes to boarding, payments, extra buses on key routes and cleaning practices by visiting the TTC’s website.

Wheel-Trans

Wheel-Trans customers are asked to only book essential trips at this time. Customers booking a trip to a hospital or COVID-19 assessment centre must call the Wheel-Trans Reservations Line at 416-393-4222 as these trips cannot be booked online.

Non-Wheel-Trans customers and local social work organizations are responsible for providing their own transportation to COVID-19 assessment centres. Please do not call Wheel-Trans. It is critical that the reservations line remain open for customers who may not have any other transportation option.

Wheel-Trans is transporting Toronto Community Housing and City shelter clients to assessment and isolation centres. These trips are not booked through the reservations line.

Learn more about Wheel-trans operations during COVID-19.

Other Essential Travel Options

Residents and visitors can access washrooms in parks and recreation facilities. A number of facilities with showers and water are open for individuals in need of these services.

Toilets

Portable Toilets

Available 24/7

Read the guidelines for safely using public washrooms during COVID-19.

Marriage Licence Service

Couples are advised to review their wedding plans considering reduced attendance limits and closures of event spaces. Marriage licences are only good for 90 days from date of issue and are non-refundable. Only those who need to marry urgently or have firm plans for an upcoming date should seek a licence at this time.

The City is issuing marriage licences by appointment only. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Appointments will take place at the North York Civic Centre.

Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.

On August 9, civic centres will reopen for a limited number of in-person counter services only. Learn about opening dates, locations and hours of operation of select in-person services.

Wedding Chambers

The wedding chambers at North York, Scarborough and York Civic Centre are closed. New bookings are suspended.

Other Locations

Event permits for City facilities, including civic centres, recreation facilities, and parks are cancelled.

Check the Toronto Zoo website for information before planning a visit, including the mandatory vaccine policy for visitors, beginning Oct. 25.

Learn more about public health measures and visiting information at High Park Zoo and Riverdale Farm.