Last updated: January 7, 2022 at 5:20 p.m.

Read the COVID-19: Guide for Toronto Residents to learn about what is expected in many establishments related to proof of vaccination, capacity limits and more.

 

Provincial regulations require proof of vaccination, an active medical exemption or participation in a Health Canada approved vaccine trial, along with valid identification to access some businesses and settings, including City of Toronto facilities.

As of October 18, 2021 the enhanced vaccine certificate with scannable QR code will be available for all vaccinated Ontarians to download. You can save the electronic version of your vaccine certificate with a QR code to your phone or print a paper copy. Businesses must accept both electronic and paper versions.

As of January 4, 2022, the enhanced vaccine certificate with official QR code will be required to access certain businesses and organizations under the Province’s Proof of Vaccination Policy. Vaccine receipts without a QR code will no longer be accepted.

You will need to continue to show a piece of identification with your name and date of birth along with your enhanced vaccine certificate with QR code as proof of vaccination.

Work is underway that to integrate medical exemptions and clinical trial exemptions into electronic certificates with QR codes.

If you have a green photo health card:

  • You can log in to the provincial portal to download your enhanced vaccine certificate with QR code.
  • To log in and get your certificate, you will need:
    • a green photo health (OHIP) card (you will need numbers from both the front and back of the card, expired cards will be accepted)
    • your date of birth
    • your postal code (the one associated with your health card)

If you have a red and white health card or no health card:

  • Call the Provincial Vaccine Contact Centre at 1-833-943-3900. The call centre agent can email or mail you a copy of your enhanced vaccine certificate with QR code. If the Contact Centre is unable to assist, please request support by contacting the Toronto Public Health Hotline at 416-338-7600, seven days a week from 8:30 a.m. to 4:30 p.m.

What to do if there is an error on your vaccination receipt:

If there is an error on your vaccination receipt, including your name or date of birth, please contact the organization where you received the vaccine to request a correction.

If you received your vaccine at a City of Toronto immunization clinic

Please call Toronto Public Health at 416-338-7600, seven days a week from 8:30 a.m. to 4:30 p.m. You may be asked to leave your contact information so that a representative can call you back to correct the information.

If you received a vaccine outside Ontario that has been documented by Toronto Public Health

Please call Toronto Public Health at 416-338-7600, seven days a week from 8:30 a.m. to 4:30 p.m. You may be asked to leave your contact information so that a representative can call you back to correct the information.

If you received your vaccine at a hospital clinic, hospital-run community clinic, or pharmacy:

Please contact the hospital or pharmacy location where you received your vaccine.

What can I show as proof of identification?

Everyone must provide a form of identification so that the business or organization can confirm the proof of vaccination belongs to the person presenting it. Identification must be issued by an institution or public body and show your name and date of birth. A photo identification is not required.

Examples of identification documents that may be used as proof of identification include:

  • Birth certificate
  • Citizenship card
  • Driver’s licence
  • Government (Ontario or other) issued identification card, including health card
  • Indian Status Card /Indigenous Membership Card
  • Passport
  • Permanent Resident card

Photocopies and electronic versions of ID (stored in phone) may be used by youth, aged 12-17.

Some residents may qualify for an exemption from receiving the COVID-19 vaccine for medical reasons. Someone granted a medical exemption may download a certificate with QR code for use under Ontario’s Proof of Vaccination Policy. To request a medical exemption please see your healthcare provider. Only a physician or registered nurse in the extended class (nurse practitioner) may submit a medical exemption request to Toronto Public Health. Submissions directly from members of the public will not be accepted.

For more information about medical exemptions, including eligibility conditions, please see information provided by the Ministry of Health.

Toronto Public Health is currently receiving a high volume of requests from residents who received COVID-19 vaccine doses outside Ontario. Toronto Public Health will continue to process all requests and encourages residents to document doses received outside Ontario.

If you live in Toronto and received a first or second dose outside Ontario, please document your vaccine in Toronto Public Health’s online form. You can document individual COVID-19 vaccines or a full series in Toronto Public Health’s online form. You will be required to submit proof of vaccination.

For vaccines received in other Canadian provinces and territories, proof of vaccination requires submission of an enhanced vaccination certificate with QR code. Please consult the relevant provincial or territorial website for information about how to obtain the enhanced certificate.

Some people vaccinated in Ontario received vaccine from what is referred to as non-Ontario stock. This refers to vaccine that was not allocated to Ontario or recorded in the provincial vaccine management system. Generally these doses were delivered at institutions such as correctional facilities, military groups or embassies. People who received one or two doses of vaccine from the non-Ontario stock may also document them through Toronto Public Health’s online form.

Document your out of province or non-Ontario stock vaccine

Wait Times for Processing Out-of-province Doses

To keep Toronto’s residents safe as case numbers rise, TPH is directing all available resources toward critical programs that boost immunization and testing capacity, and minimize the virus’s spread. Given this, our current capacity to enter out of province (OOP) vaccinations is very limited, and clients may wait eight or more weeks for service. We continue to seek solutions to expedite this process, and updates will be provided as circumstances change.

While a complete Ontario vaccination record, including entry of OOP vaccinations, is required to book a booster appointment through the Provincial Vaccine Booking Line and Online Portal for some clinics including large City-operated sites, clients whose OOP vaccinations are not yet entered may attend pop-up and hospital-operated clinics that do not use this booking system. Clients are encouraged to bring their OOP receipts with them when getting vaccinated as proof of eligibility.

Given the heightened risk of delaying a booster for residents 70 years of age and older, TPH is prioritizing entry of OOP doses for these clients.

Need Help

If you need assistance documenting your COVID-19 vaccine or if you are not able to provide proof of your vaccination, please call Toronto Public Health at 416-338-7600 (TTY: 416-392-0658).

City Recreation Facilities

The Provincial proof of vaccination and Identification Requirements to Access City Services went into effect on September 22, 2021. Toronto Public Health also issued a Letter of Instruction that went into effect November 1, 2021. Together, these requirements apply to:

  1. Patrons 12 years and older* entering indoor areas of facilities used for sports and recreational fitness activities (e.g. fitness centres, weight rooms and gymnasiums), including the indoor areas where spectators watch events
  2. Persons 12 years and older* entering an indoor area of a facility for the purpose of:
    1. Actively participating in organized sports; or
    2. Coaching, caregiving at, volunteering at, or officiating organized sports.

Each person will be required to provide identification and proof of being fully vaccinated against COVID-19 or a valid medical exemption each time they enter a facility.

Some exceptions include:

  • Children under 12 years old
  • Medical exemptions with a written document from a medical doctor or registered nurse
  • Wedding ceremony or funeral service held at a meeting or event space
  • Patrons entering indoor areas for certain purposes such as solely for washroom use, making a retail purchase or picking up/paying for an order.

Public health measures such as health screening, contract tracing, masking, physical distancing and capacity restrictions shall continue to apply.

*Effective January 1, 2022, children have a grace period of 12 weeks from their 12th birthday during which they must provide identification at the point of entry, but do not need to provide proof of being fully vaccinated against COVID-19. This is to allow a reasonable opportunity for vaccination to be completed.

City of Toronto Employees

The City has developed a vaccination policy for City employees, volunteers and students.