This report provides updates to the City of Toronto’s strategic approach to encampments, a briefing on the implemented recommendations from the Ombudsman and a new version of the City’s Interdivisional Protocol for Encampments in Toronto (IDP).
The City has implemented 28 of the 31 recommendations from the Ombudsman and the City is working to implement the remaining three recommendations.
The IDP outlines a coordinated process to guide City of Toronto staff in responding to encampments and offering services including:
The report highlights several key pillars:
The work already underway is showing success. For example, through the enhanced outreach approach at Allan Gardens:
In 2023, outreach staff attended encampment locations 5,268 times. This led to 880 people referred by Streets to Homes from encampments into the shelter system. They helped move 155 people from encampments into permanent housing, for a total of 358 people staying outdoors moved to permanent housing.
As of Sunday, May 5, 2024, there were 256 encampments at 131 City owned properties. Outreach partners visit larger encampment sites daily to offer supports, housing referrals and health and safety services.
Toronto Fire Services also proactively attends encampments, completing 620 site visits in 2023 including distributing and discussing fire safety literature specific to encampment settings.