City of Toronto to launch first pothole repair blitz of 2024 – 311 Pothole Service Requests to be resolved

The City of Toronto will launch its first pothole repair blitz of 2024 this Saturday to keep the City’s expressways, major roads and neighbourhood streets in a state of good repair. This remains a priority for the City and the team continues to take advantage of warmer weather to get the work done.

City crews will work a 12-hour shift, from 6 a.m. to 6 p.m., to repair as many potholes as possible including resolving 311 Pothole Service Requests.

Residents driving or cycling are advised to expect minor delays around pothole crews. The public is asked to be safe by respecting work zones and giving crews space while they make repairs.

City crews perform proactive daily patrols to repair potholes outside of the concentrated repair blitzes across Toronto.

Did you know?

• Since January 1, crews have already repaired more than 22,000 potholes, which is higher than the same period over the last three years.
• More repairs have been possible this year, in part because of a milder winter. However, a milder winter with more freeze-thaw cycles also increases the number of potholes on city streets.
• Potholes occur when water penetrates the top layer of asphalt through cracks in the road. After the moisture freezes and expands, sections of the pavement are forced up. The weight of vehicles going over this section breaks the pavement and the asphalt is forced out.
• Potholes are normally investigated within specified service level timelines for each road classification. For instance, potholes that pose a safety hazard on an expressway are addressed within 24 hours while potholes on an arterial road are investigated within four days. When there are large numbers of potholes to be repaired, they are triaged based on size and repairs are prioritized according to the City’s approved service levels.

Members of the public can report potholes to 311 via the 311 Toronto mobile app, online or by calling 311.

The City has a comprehensive pothole repair program with a Toronto City Council approved budget of $4.6 million for 2023. The proposed budget for 2024 is approximately $5 million.

Pothole repair blitz crews comprise the same City staff who manage road maintenance, snow clearing, street sweeping and other maintenance and roadway safety work.

More about how the City manages potholes, as well as updated data on pothole repairs, is on the City’s Potholes webpage.

Media Opportunity

Toronto Mayor Olivia Chow will visit a pothole repair site (photo opportunity only). Barbara Gray, General Manager of Transportation Services, and Vincent Sferrazza, Director of Transportation Operations & Maintenance, City of Toronto, will be available to speak to journalists.

Date: Saturday, February 3, 2024

Time: 9 a.m.

Location: 7 Leslie Street, Toronto, M4M 3M9

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