Tax & Utility Inquiry Line Monday to Friday: 8:30 a.m. to 4:30 p.m. Payment Counters: 8:30 a.m. to 4 p.m. Outside City Limits: 416-392-CITY (2489) Telephone: 311 TTY: 416-338-0TTY (0889) Fax: 416-696-3605 Email: utilitybill@toronto.ca