Utility Bill Customers

You will receive an early payment discount if you pay your utility bill on or before the due date. If you do not pay your bill by the due date you will lose the discount.

You will receive an Overdue Notice requesting immediate payment.

You will receive a Transfer to Tax Notice requesting payment on or before 30 days from the notice of issuance. If remaining unpaid, the overdue amount will be added to your property tax account and a fee (overdue utility amounts added to the tax roll) will be applied.

A notice is issued to you advising that the past due amount, plus an applicable fee (overdue utility amounts added to the tax roll) has been added to your tax account.

Penalty and interest charges will be applied if the amount remains outstanding on the tax account.

If you are the designated utility bill recipient, note that all future utility bills and notices will be sent to the property owner.

Condo Unit Owners

If you own a condominium unit and the condominiums’ public utility account has not been paid in full, the City may take the following collection action(s) as per By-law No.1253-2012:

14 Days Past Due

  • An Overdue Notice will be mailed to the condominium corporation or property manager requesting immediate payment.

28 Days Past Due

  • You will receive a letter indicating the total utility bill’s past due for the condominium complex and explaining that payment is required on or before 30 days from the notice of issuance. If remaining unpaid, the overdue amount will be added to your individual property tax account and fee (overdue utility amounts added to the tax roll) will apply.
  • The City recommends that you contact your condominium corporation/property manager to ensure payment is made.

58 Days Past the Original Due Date

  • You will receive a Property Tax Account Statement showing the past due utility bill and an applicable fee (overdue utility amounts added to the tax roll)  added to your tax account.
  • Your share of the utility bill charges will be calculated in the same manner as the condominium’s common expenses.
  • If the outstanding balance is not paid on your tax account within 30 days from the statement issuance, additional penalty, interest and fees will be applied.
  • If you are unable to make payment in full, contact a customer service representative from our contact information, to make a firm suitable payment arrangement.

The collection protocol for unpaid utility amounts is followed in accordance with Chapter 849 of the Toronto Municipal Code. Penalty and interest rates are set by City by-laws, pursuant to the City of Toronto Act, 2006.