In-person services at the Property Tax Inquiry and Payment Counters have resumed. Our customer service representatives are available Monday to Friday, 8:30 a.m. to 4 p.m.
We are currently receiving a high volume of inquiries related to property tax and utilities (water/sewer and solid waste billings). For your convenience, a list of the most frequently asked questions with their answers is below.
Introducing MyToronto Pay – a new way to manage and pay your bills. Payments can now be made using your debit or credit card (convenience fees will apply), or the Electronic Funds Transfer (EFT) option (no fees).
A new way to manage and pay your property taxes and utility bills.
If you received a September 15, 2022 Property Tax Account Statement and it does not reflect any recent tax payment you may have made, log into the Property Tax Lookup to access your current tax account balance.
If the Property Tax Lookup reflects an outstanding balance, you can pay your property tax bill or find out more if a property tax payment is missing. Contact a customer service representative with any other questions concerning the statement you received.
Learn all the ways to pay your property tax or utility bill. To avoid late penalties and interest, please pay well before the due date, processing times for your payment can vary.
For cheque payments, please remember to write your property tax roll number (21 digits) and/or your utility bill account number (20 digits) on the cheque.
Property Tax, Utility and Parking Violation Inquiry & Payment Counters are open. Payment counters at Metro Hall remain closed.
Enrol in the City’s new paperless eBilling service and start receiving your property tax and utility bills digitally in January 2023. Learn more.
Canada Post is retiring epost™ electronic billing services. The last epost bill will be sent in September, and
account access will end in December 2022.
A new ebilling service will be available soon. Learn more.
Monthly utility billing customers (enrolled in epost, pre-authorized payments and have an Automatic
Meter Reader-AMR) will temporarily receive paper bills. Participants must meet all program requirements and subscribe to new e-billing once it becomes available.
If the mailing address on your current utility bill is not up-to-date, go to the Property Tax Lookup to update.
Check on the status of your Property Tax relief programs application, sign in the Property Tax Lookup, go to “Summary of Rebates” tab to view the activity on your application.
| Status | Action |
|---|---|
| Open | Application received and a file has been opened for review by staff. |
| Approved | Application has been reviewed and approved. |
| Refused | The applicant does not meet the programs eligibility criteria and will receive a letter declining their application. |
| Incomplete | Application has been reviewed, but additional information is required, staff will contact the applicant. |
| Posted | Tax rebate has been calculated and adjustment posted to account.
|
Apply for the Property Tax, Water & Solid Waste Relief Program online. It is secure, and the most effective way to be approved. Learn more about relief program eligibility.
Deadline to apply for 2022 tax year is October 31, 2022.
Once your application is approved, the water rebate will be posted as a lump sum credit on the first utility bill in the following year, check under “Account Adjustments” on your first utility bill issued in 2023. Solid waste rebates will be applied and prorated on each utility bill issued next year.
If you would like to use the Property Tax and Utility Account Lookup tools your customer/client number is required.
Your customer number is located on the upper portion of your property tax bill, directly below the legal description.
Your client number is located on the upper portion of your utility bill, directly below the account number.
Try these the following tips to help troubleshoot any difficulty you may have signing into the Property Tax and/or Utility Account Lookup:
Note: your Customer Number cannot be used to make payments – use your Assessment Roll Number and/or Utility Account Number for payment purposes
Contact a Customer Service Representative to help troubleshoot any problems you may be experiencing with the Property Tax and Utility Account Lookup tools.
Change your address through the Property Tax Lookup. Mailing address change requests made online are processed within approximately 48 hours.
Alternatively, refer to Mailing Address Change for other ways to submit your request.
If you have recently sold a property or moved and require the City to close your utility bill account be sure to contact us to request a final meter read.
Learn more about Buying, Selling or Moving.
Log on to view your water use anytime, including total and average water use by day, week, month or year in an easy-to-read graph or chart format.
Toronto’s waste collection program is an all-or-nothing service. If your property opts out of City garbage collection, it will not be eligible for City collection of any other materials including Blue Bin recycling, Green Bin organics, Household Hazardous Waste, electronics and oversized items (e.g. appliances, furniture), all of which are collected for free from buildings receiving City collection. Learn more about opting in or out of City collection services.
In 2021, as part of the City’s COVID-19 response, solid waste and water rate increases were lowered (from 2.7 and 3 per cent to 1.5 per cent). For 2022, rate increases have returned to the scheduled 3 per cent increase.
Water and solid waste services are rate supported – you pay for the services and water used.
Contact a customer service representative if you still require assistance.
Estimated water charges on utility bills are occasionally issued to properties. To avoid loss of discount and late payment fees, property owners should make payment by the due date. Once an actual meter read is obtained, any billing discrepancies will be adjusted on future bills. Learn more.
In Toronto, it is mandatory for all property owners to have a water meter installed on any pipe that delivers water into the building. Refer to Water Meters.
Requests for refund or transfer of a credit balance due to an overpayment will require proof of payment. Fees may apply.
Refer to Request a Refund or Transfer for more information.
Beginning in 2023, homeowners will be required to submit a declaration by February 2nd each year to determine if their property is subject to the tax.
The tax is based on the property’s occupancy status from the year prior, meaning if the home is vacant in 2022, the tax will become payable in 2023, at one per cent of the home’s current value assessment. Learn more.