We are currently receiving a high volume of inquiries related to property tax and utilities (water/sewer and solid waste billings). For your convenience, a list of the most frequently asked questions with their answers is below.
A new way to manage and pay your property taxes and utility bills.
View your account details and change your mailing address.
View your utility account details.
Toronto residential property owners have received a letter regarding the upcoming implementation of the Vacant Home Tax (VHT), with the requirement to declare their property’s occupancy status annually.
A single letter per property tax account has been mailed, addressed to one owner listed on the tax account. Any property owner listed on the tax account, or a representative designated by a property owner may submit the declaration of occupancy.
Declarations of occupancy status should be made through the City’s secure online declaration form.
When entering information, refrain from:
Some users may receive an error message, experience buffering or this may cause issues with the submission process.
If you experience technical difficulties in submitting the online form such as buffering or you receive an error message you will need to select the cancel button and begin the process again.
Entering your Assessment Roll Number and Customer Number
You may enter your assessment roll number (21 digits) with or without dashes, for example:
You may enter your customer number as either 6 or 9 digits, with or without the leading zeros, for example:
Any combination will link to your property tax account and users may proceed with entering their property status occupancy declaration.
If you have owned a property for less than six months in 2022, new owner(s) are required to submit a declaration. Enter property information as indicated (roll number, customer number, property etc.) Other prompts, should be completed as followed.
The new owner may upload a copy of the transfer deed however this is not mandatory providing the City has the information on the account.
If required, homeowners can receive a paper-based declaration form. The paper form must be completed in full and received by the City of Toronto before the deadline to avoid being issued a fine and having your property deemed vacant.
Incomplete forms can not be processed and will be returned. Please be aware of Canada Post delivery times.
Property owners who have limited access or experience using computers may designate a representative such as a family member or friend, to make the declaration using the online form on their behalf. The personal information of the designate is required by the City and will be retained.
If the Canada Revenue Agency has requested a property tax receipt, one can be issued to you. Use the property tax lookup to view total tax billed for the year.
Current Year Tax Receipts
Your request must be made by phone, email or mail by December 31, at no charge.
Mail-in request for prior year(s) tax receipt
You may request a receipt for the prior year; a fee of $19.15 (fees are reviewed annually as part of the budget process and are subject to change) is applicable. Please mail your request with a cheque for the applicable fee.
Learn all the ways to pay your property tax or utility bill. To avoid late penalties and interest, please pay well before the due date, processing times for your payment can vary.
For cheque payments, please remember to write your property tax roll number (21 digits) and/or your utility bill account number (20 digits) on the cheque.
Property Tax, Utility and Parking Violation Inquiry & Payment Counters are open. Payment counters at Metro Hall remain closed.
Enrol in the City’s new paperless eBilling service and start receiving your property tax and utility bills digitally in 2023. Learn more.
Your customer number is located on the upper portion of your property tax bill, directly below the legal description.
Your client number is located on the upper portion of your utility bill, directly below the account number.
Try these the following tips to help troubleshoot any difficulty you may have signing into the Property Tax and/or Utility Account Lookup:
Note: your Customer Number cannot be used to make payments – use your Assessment Roll Number and/or Utility Account Number for payment purposes
Contact a Customer Service Representative to help troubleshoot any problems you may be experiencing with the Property Tax and Utility Account Lookup tools.
If you would like to use the Property Tax and Utility Account Lookup tools your customer/client number is required.
If you have recently sold a property or moved and require the City to close your utility bill account be sure to contact us to request a final meter read.
Learn more about Buying, Selling or Moving.
Log on to view your water use anytime, including total and average water use by day, week, month or year in an easy-to-read graph or chart format.
Toronto’s waste collection program is an all-or-nothing service. If your property opts out of City garbage collection, it will not be eligible for City collection of any other materials including Blue Bin recycling, Green Bin organics, Household Hazardous Waste, electronics and oversized items (e.g. appliances, furniture), all of which are collected for free from buildings receiving City collection. Learn more about opting in or out of City collection services.
Water and solid waste services are rate supported – you pay for the services and water used.
Contact a customer service representative if you still require assistance.
Estimated water charges on utility bills are occasionally issued to properties. To avoid loss of discount and late payment fees, property owners should make payment by the due date. Once an actual meter read is obtained, any billing discrepancies will be adjusted on future bills. Learn more.
In Toronto, it is mandatory for all property owners to have a water meter installed on any pipe that delivers water into the building. Refer to Water Meters.