We are currently receiving a high volume of inquiries related to property tax and utilities (water/sewer and solid waste billings). For your convenience, a list of the most frequently asked questions with their answers is below.
Manage and pay your property taxes and utility bills. Enrol in pre-authorized utility bill payments and sign up for eBilling.
The October 31, 2023 deadline to apply for the relief programs has passed. The City may however accept “first-time” relief applications submitted on or before December 31, 2023. You can apply to the Property Tax, Water & Solid Waste Relief Programs online or by submitting a paper-based application.
Check the status of your online application. Sign into the Property Tax Lookup, click on the “Summary of Rebates” tab to view the activity on your application.
| Status | Action |
| Open | Application received and a file has been opened for review. |
| Approved | Application has been reviewed and approved. |
| Refused | Application does not meet the program’s eligibility criteria. You will receive a letter declining the application. |
| Incomplete | Application has been reviewed, but additional information is required. Staff will contact the applicant. |
| Posted | Tax rebate has been calculated and adjustments posted to the account.
|
Once your application is approved, the water rebate will be posted as a lump sum credit on your first utility bill in the following year – check under “Account Adjustments” on the first utility bill issued in 2024. Solid waste rebates will be applied and prorated on each utility bill issued next year.
Residential property owners are required to declare the occupancy status of their property every year, even if they live there. Declare your 2023 occupancy status.
Sign-in to the Property Tax Lookup, under the “Vacant Home Tax” tab, view your property occupancy status for prior and current years.
Vacant Home Tax (VHT) Notice of Assessment can be viewed by using the Property Tax Lookup, VHT charges will appear under the Summary of Billed Amounts, 2022 and Other Charges. Your assessment roll number and customer number is required which can be found on a current property tax bill, statement or Vacant Home Tax Notice of Assessment.
Property owner(s) who disagree with the VHT Notice of Assessment can file Notice of Complaint using the Complaint, Audit or Respond to Appeal portal. You may also submit your complaint by mail.
If your Notice of Complaint is successful and results in a credit balance, a refund will automatically be issued to the owner(s) listed on the property tax account. If you would like to have the credit amount transferred to another receivable charged on your property tax account, call 311 – Tax and Utility Inquiry Line to request a credit balance transfer.
Note: If a refund is already in process, a transfer of a credit request can not be accepted.
The Vacant Home Tax has implications for property transactions, both for purchasers and vendors.
Learn more about the Vacant Home Tax.
Learn all the ways to pay your property tax or utility bill. To avoid late penalties and interest, please pay well before the due date, processing times for your payment can vary.
For cheque payments, please remember to write your property tax roll number (21 digits) and/or your utility bill account number (20 digits) on the cheque.
Property Tax, Utility and Parking Violation Inquiry & Payment Counters are open. Payment counters at Metro Hall remain closed.
Enrol in the City’s new paperless eBilling service and start receiving your property tax and utility bills digitally in 2023. Learn more.
Your customer number is located on the upper portion of your property tax bill, directly below the legal description.
Your client number is located on the upper portion of your utility bill, directly below the account number.
Try these the following tips to help troubleshoot any difficulty you may have signing into the Property Tax and/or Utility Account Lookup:
Note: your Customer Number cannot be used to make payments – use your Assessment Roll Number and/or Utility Account Number for payment purposes
Contact a Customer Service Representative to help troubleshoot any problems you may be experiencing with the Property Tax and Utility Account Lookup tools.
If you would like to use the Property Tax and Utility Account Lookup tools your customer/client number is required.
Change your address through the Property Tax Lookup. Mailing address change requests made online are processed within approximately 48 hours.
Alternatively, refer to Mailing Address Change for other ways to submit your request.
If you have recently sold a property or moved and require the City to close your utility bill account be sure to contact us to request a final meter read.
Learn more about Buying, Selling or Moving.
Log on to view your water use anytime, including total and average water use by day, week, month or year in an easy-to-read graph or chart format.
Toronto’s waste collection program is an all-or-nothing service. If your property opts out of City garbage collection, it will not be eligible for City collection of any other materials including Blue Bin recycling, Green Bin organics, Household Hazardous Waste, electronics and oversized items (e.g. appliances, furniture), all of which are collected for free from buildings receiving City collection. Learn more about opting in or out of City collection services.
Estimated water charges on utility bills are occasionally issued to properties. To avoid loss of discount and late payment fees, property owners should make payment by the due date. Once an actual meter read is obtained, any billing discrepancies will be adjusted on future bills. Learn more.
In Toronto, it is mandatory for all property owners to have a water meter installed on any pipe that delivers water into the building. Refer to Water Meters.
Requests for refund or transfer of a credit balance due to an overpayment will require proof of payment. Fees may apply.
Refer to Request a Refund or Transfer for more information.