Vacant Home Tax – All Toronto residential property owners must submit a declaration of their property’s 2022 occupancy status by February 2, 2023. The online form is now available.

 

We are currently receiving a high volume of inquiries related to property tax and utilities (water/sewer and solid waste billings). For your convenience, a list of the most frequently asked questions with their answers is below.

MyToronto Pay

A new way to manage and pay your property taxes and utility bills.

Pay using MyToronto Pay

Property Tax Lookup

View your account details and change your mailing address.

Access Account

Utility Account Lookup

View your utility account details.

Access Account

Letter Notification

Toronto residential property owners have received a letter regarding the upcoming implementation of the Vacant Home Tax (VHT), with the requirement to declare their property’s occupancy status annually.

A single letter per property tax account has been mailed, addressed to one owner listed on the tax account. Any property owner listed on the tax account, or a representative designated by a property owner may submit the declaration of occupancy.

Next Steps

  • Review Vacant Home Tax information, and learn more about the VHT requirements and exemptions.
  • Property owners must declare their property occupancy status by February 2, 2023. Only one declaration is needed per property tax account. A declaration is not required if the residential property does not contain a residential unit. For example, vacant land, parking space or condominium locker. A residential unit is comprised of one or more self-contained dwelling units that include a dedicated washroom and kitchen.
  • Properties that contain a residential unit, for which no declaration is submitted may be deemed vacant and subject to the tax.

Declare the status of your property

Declarations of occupancy status should be made through the City’s secure online declaration form.

Troubleshooting the Online Declaration Form

When entering information, refrain from:

  • going back and forth from the various screens
  • refreshing the screen/page before the process has completed

Some users may receive an error message, experience buffering or this may cause issues with the submission process.

If you experience technical difficulties in submitting the online form such as buffering or you receive an error message you will need to select the cancel button and begin the process again.

Entering your Assessment Roll Number and Customer Number

You may enter your assessment roll number (21 digits) with or without dashes, for example:

  • 19-00-00-0-000-00000-0000-00
  • 190000000000000000000

You may enter your customer number as either 6 or 9 digits, with or without the leading zeros, for example:

  • 000123456
  • 123456

Any combination will link to your property tax account and users may proceed with entering their property status occupancy declaration.

New Property Owners

If you have owned a property for less than six months in 2022, new owner(s) are required to submit a declaration. Enter property information as indicated (roll number, customer number, property etc.) Other prompts, should be completed as followed.

  • Was the property the owner’s principal residence? Answer, no.
  • Was the property occupied by tenants or other occupants? Answer, none of the above.
  • Exemption? Answer, Transfer of Legal Ownership.

The new owner may upload a copy of the transfer deed however this is not mandatory providing the City has the information on the account.

Paper Declaration Form

If required, homeowners can receive a paper-based declaration form. The paper form must be completed in full and received by the City of Toronto before the deadline to avoid being issued a fine and having your property deemed vacant.

Incomplete forms can not be processed and will be returned. Please be aware of Canada Post delivery times.

Representative declaring on behalf of property owners

Property owners who have limited access or experience using computers may designate a representative such as a family member or friend, to make the declaration using the online form on their behalf. The personal information of the designate is required by the City and will be retained.

If the Canada Revenue Agency has requested a property tax receipt, one can be issued to you. Use the property tax lookup to view total tax billed for the year.

Current Year Tax Receipts

Your request must be made by phone, email or mail by December 31, at no charge.

Mail-in request for prior year(s) tax receipt

You may request a receipt for the prior year; a fee of $19.15 (fees are reviewed annually as part of the budget process and are subject to change) is applicable. Please mail your request with a cheque for the applicable fee.

Payment Options

Learn all the ways to pay your property tax or utility bill. To avoid late penalties and interest, please pay well before the due date, processing times for your payment can vary.

Making payments

  • You will need your 21 digit assessment roll number from your tax bill or property tax account statement.

  • You will need your 20 digit account and client number from your utility bill.

For cheque payments, please remember to write your property tax roll number (21 digits) and/or your utility bill account number (20 digits) on the cheque.

Inquiry and Payment Counters and Drop Box Services

Property Tax, Utility and Parking Violation Inquiry & Payment Counters are open. Payment counters at Metro Hall remain closed.

Enrol in the City’s new paperless eBilling service and start receiving your property tax and utility bills digitally in 2023. Learn more.

Property Tax

Your customer number is located on the upper portion of your property tax bill, directly below the legal description.

Image of Property Tax Bill
Image of Property Tax Bill

Utility Bill

Your client number is located on the upper portion of your utility bill, directly below the account number.

Image of Utility Bill
Image of Utility Bill

Try these the following tips to help troubleshoot any difficulty you may have signing into the Property Tax and/or Utility Account Lookup:

  • If the required information you have entered is confirmed with green checkmarks, but you are still not able to sign in, double-check to ensure you have entered your information correctly
    • While green checkmarks confirm that what you entered is approved according to the correct format, there may still be an error in the information you have entered – for example, while you may have entered the correct number of digits for the assessment roll number, you may have still entered an incorrect assessment roll number that does not match your property tax account
  • If you receive an error message when signing in, double-check to ensure you have entered your information correctly
  • If the mailing address to the property tax account is outside of Canada, you must enter the property location’s postal code

Note: your Customer Number cannot be used to make payments – use your Assessment Roll Number and/or Utility Account Number for payment purposes

Contact a Customer Service Representative to help troubleshoot any problems you may be experiencing with the Property Tax and Utility Account Lookup tools.

If you would like to use the Property Tax and Utility Account Lookup tools your customer/client number is required.

Change your address through the Property Tax Lookup. Mailing address change requests made online are processed within approximately 48 hours.

Alternatively, refer to Mailing Address Change for other ways to submit your request.

If you have recently sold a property or moved and require the City to close your utility bill account be sure to contact us to request a final meter read.

Learn more about Buying, Selling or Moving.

Log on to view your water use anytime, including total and average water use by day, week, month or year in an easy-to-read graph or chart format.

MyWaterToronto

Toronto’s waste collection program is an all-or-nothing service. If your property opts out of City garbage collection, it will not be eligible for City collection of any other materials including Blue Bin recycling, Green Bin organics, Household Hazardous Waste, electronics and oversized items (e.g. appliances, furniture), all of which are collected for free from buildings receiving City collection. Learn more about opting in or out of City collection services.

Water and solid waste services are rate supported – you pay for the services and water used.

  • Water and solid waste rates increase by 3 per cent –  effective January 1.
  • Oversized items collection fee is charged annually.
  • Water being consumed may have increased due to working or attending school from home.
  • Your property may have experienced a water leak.

Ways to Save

Contact a customer service representative if you still require assistance.

Estimated water charges on utility bills are occasionally issued to properties. To avoid loss of discount and late payment fees, property owners should make payment by the due date. Once an actual meter read is obtained, any billing discrepancies will be adjusted on future bills. Learn more.

In Toronto, it is mandatory for all property owners to have a water meter installed on any pipe that delivers water into the building. Refer to Water Meters.

Requests for refund or transfer of a credit balance due to an overpayment will require proof of payment. Fees may apply.

Refer to Request a Refund or Transfer for more information.