Pre-authorized Utility Payment (PUP) Program

Enrol in the Pre-authorized Utility Payment (PUP) program and have your utility bill payments automatically withdrawn from you bank or financial institution.

  • You or your designated agent can enrol in the PUP program at any time.
  • If you are currently enrolled in our PUP program and you wish to complete and submit a Designate Mailing Request Form to have an agent/tenant receive the utility bills from the City, your enrolment in the pre-authorized program will be cancelled.

To enrol in pre-authorized payments;

  1. Pay the utility bill you have just received.
  2. Download and print an application for each property you are applying for.
  3. Complete the application, complete all required fields on the form, including signature and date. Incomplete applications will be returned.
  4. Read the Conditions and Acknowledgement section on the application.
  5. Attach a void cheque, or copy of void cheque (available through online banking), or complete the financial institution information section found on the application.

Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for pre-authorized payments. This payment plan is not transferable to another property.

    Submit your completed application by mail, in-person or fax:
    Mail to:

    City of Toronto
    Revenue Services
    Box 2510, Terminal A
    Toronto, ON M5W 1H2

    In-person: Inquiry & Payment Counter
    Fax: 416-696-4219, refer to Tips on Faxing.

    Once enroled, you will receive notification of your acceptance in the PUP program. If a balance is owning, your notification will outline your payment withdrawal schedule. If you have submitted payments that are not reflected contact a customer service representative.

    To update your bank or financial institution information:

    • Complete a change request form, attach a void cheque, or copy of void cheque (available through online banking), or complete the financial institution information section found on the form.
    • Send to the City at least 15 days before your next withdrawal date.
    • You will receive notice that your change of bank information request has been processed.

    Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for pre-authorized payments.

    Submit notice by mail, in-person or fax:

    Mail to:

    City of Toronto
    Revenue Services
    Box 2510, Terminal A
    Toronto, ON M5W 1H2

    In-person: Inquiry & Payment Counters.
    Fax: 416-696-4219, refer to Tips on Faxing.

    MyToronto Pay pre-authorized customers

    If you are enroled in the pre-authorized utility payments through MyToronto Pay, you can change your payment information by following these steps:

    Update payment method:

    1. Sign in to MyToronto Pay. 
    2. Choose “Manage Pre-Authorized Utility Payments”.
    3. Choose “Update payment method”.
    4. Enter new payment information (bank account, credit card or debit card).
    5. Receive confirmation by email immediately

    To cancel your enrolment in pre-authorized payments:

    • Complete the cancellation request form 
    • Submit to the City at least 15 days before your next withdrawal date if you like to cancel your enrolment.
    • Immediately pay the outstanding balance in full to avoid losing the loss of discount on your water charges.
    • Once your request is processed you will receive notification that you have been removed from the program.
    • If you are moving, learn how to finalize your utility account .

    Submit written notice by mail, in-person or fax:

    Mail to:

    City of Toronto
    Revenue Services
    Box 2510, Terminal A
    Toronto, ON M5W 1H2

    In-person: Inquiry & Payment Counters.
    Fax: 416-696-4219, refer to Tips on Faxing.

    MyToronto Pay pre-authorized customers

    If you are enroled in the pre-authorized utility payments on MyToronto Pay, you can cancel your enrolment by following these steps.

    1. Sign in to MyToronto Pay. 
    2. Choose “Manage Pre-Authorized Utility Payments”.
    3. Choose “Unenrol account”.
    4. Receive confirmation by email immediately.

    Banking Information is the Same

    If your banking information has not changed, submit your request to be reinstated to PUP by contacting a Customer Service Representative by phone or mail. A void cheque is not required where the banking information has not changed.

    New Banking Information

    If you have new banking information and you are requesting to be reinstated complete a Pre-authorized Utility Change Request form along with a new void cheque, or copy of void cheque available through online banking), or complete the financial institution information section found on the form.

    Submit completed form by mail, in-person or fax:

    Mail to:

    City of Toronto
    Revenue Services
    Box 2510, Terminal A
    Toronto, ON M5W 1H2

    In-person: Inquiry & Payment Counters.
    Fax: 416-696-4219, refer to Tips on Faxing.

    Charges

    If any of your pre-authorized payments do not clear through your financial institution, the City will charge you an administrative fee, you will lose your discount and you will also be automatically removed from the pre-authorized program and will have to reapply for program.

    Final Meter Read – Cancels PUP Program Enrolment

    Buying, selling or moving? Need to request a final meter read?

    Once your final meter read is processed, enrolment in the program is cancelled. You will receive a regular utility bill and payment must be made by an alternative payment option by the utility bill due date.

    Designated Recipient of Utility Bill

    If you are currently enrolled in our Pre-Authorized Utility Payment (PUP) program and you wish to complete and submit a Designated Mailer Request Form, to have an agent or tenant receive the utility bills from the City, your enrolment in the PUP program will be cancelled.