Enrol in the Pre-Authorized Utility Bill Payment (PUP) program on MyToronto Pay and have your utility bill payments automatically withdrawn from your bank account, credit card or debit card.
You or your tenant/designated agent (once added to the utility account) can enrol in the PUP program and change payment information at any time on MyToronto Pay.
Signing up for pre-authorized payments is quick and easy. You can enrol one or more utility accounts by following these steps.
Please note: There is no processing fee for payments from a bank account (electronic fund transfer). Processing fees apply for payments made by credit card (2.35%) and debit card (1.5%). Learn more about MyToronto Pay Payment Options & Fees.
If you cannot enrol for pre-authorized payment on MyToronto Pay, please follow the instructions on the 311 Pre-Authorized Utility Payment page or call 311. Outside of the City Limits, call 416-392-CITY (2489).
If you are enroled in the pre-authorized utility payment program, you can change your payment information by following these steps.
If you are new to MyToronto Pay, you will need to create a profile, connect a utility account using your utility bill, and choose to transfer your enrolment to MyToronto Pay. It’s quick and easy!
If you cannot change your payment method on MyToronto Pay, please follow the instructions on the 311 Pre-Authorized Utility Payment page or call 311. Outside of the City Limits, call 416-392-CITY (2489).
If you are enroled in the pre-authorized utility payment program on MyToronto Pay, you can cancel your enrolment by following these steps.
If you are not enroled on MyToronto Pay, you can cancel your enrolment by following these steps.
Submit written notice by mail.
City of Toronto
Box 2510, Terminal A
Toronto, ON M5W 1H2
If you are moving, learn how to finalize your utility account.
If any of your pre-authorized payments do not clear through your financial institution, the City will charge you an administrative fee, you will lose your discount and you will also be automatically removed from the pre-authorized program and will have to reapply for program.
Buying, selling or moving? Need to request a final meter read?
Once your final meter read is processed, enrolment in the program is cancelled. You will receive a regular utility bill and payment must be made by an alternative payment option by the utility bill due date.
If you are currently enrolled in our Pre-Authorized Utility Payment (PUP) program and you wish to complete and submit a Designated Mailer Request Form, to have an agent or tenant receive the utility bills from the City, your enrolment in the PUP program will be cancelled.