Pre-authorized Utility Payment (PUP) Program

 

Set up pre-authorized utility bill payments and never miss another payment discount. You can enrol online and manage your payment information on MyToronto Pay.
Enrol in pre-authorized payments
Visit the Utility Account Lookup  to view your account details and up-to-date balance.  During the Canada Post labour disruption notifications/statements will not be mailed. 

 

Enrol in the Pre-Authorized Utility Bill Payment (PUP) program on MyToronto Pay and have your utility bill payments automatically withdrawn from your bank account, credit card or debit card. 

You or your tenant/designated agent (once added to the utility account) can enrol in the PUP program and change payment information at any time on MyToronto Pay. 

Signing up for pre-authorized payments is quick and easy. You can enrol one or more utility accounts by following these steps.

  1. Sign in or create an account on MyToronto Pay.
  2. Connect a utility account using your utility bill information, if you haven’t previously.
  3. Choose “Manage Pre-Authorized Utility Payments”.
  4. Enter payment information (bank account, credit card or debit card).
  5. Receive confirmation by email immediately.

Please note: There is no processing fee for payments from a bank account (electronic fund transfer). Processing fees apply for payments made by credit card (2.35%) and debit card (1.5%). Learn more about MyToronto Pay Payment Options & Fees.

If you cannot enrol for pre-authorized payment on MyToronto Pay, please follow the instructions on the 311 Pre-Authorized Utility Payment page or call 311. Outside of the City Limits, call 416-392-CITY (2489).

If you are enroled in the pre-authorized utility payment program, you can change your payment information by following these steps.

  1. Sign in to MyToronto Pay.
  2. Choose “Manage Pre-Authorized Utility Payments”.
  3. Choose “Update payment method”.
  4. Enter new payment information (bank account, credit card or debit card).
  5. Receive confirmation by email immediately.

If you are new to MyToronto Pay, you will need to create a profile, connect a utility account using your utility bill, and choose to transfer your enrolment to MyToronto Pay. It’s quick and easy!

If you cannot change your payment method on MyToronto Pay, please follow the instructions on the 311 Pre-Authorized Utility Payment page or call 311. Outside of the City Limits, call 416-392-CITY (2489).

If you are enroled in the pre-authorized utility payment program on MyToronto Pay, you can cancel your enrolment by following these steps.

  1. Sign in to MyToronto Pay.
  2. Choose “Manage Pre-Authorized Utility Payments”.
  3. Choose “Unenrol account”.
  4. Receive confirmation by email immediately.

If you are not enroled on MyToronto Pay, you can cancel your enrolment by following these steps.

  1. Print and complete the cancellation form.
  2. Submit the form to the address below at least 15 days before your next withdrawal date.
  3. Once your request is processed you will receive notice by mail that you have been removed from the program.
  4. Immediately pay any outstanding balance to avoid missing the early payment discount.

Submit written notice by mail.

City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2

Email: ptp@toronto.ca

If you are moving, learn how to finalize your utility account.

To be reinstated to the program you can re-enrol online by following the How to Sign Up steps using MyToronto Pay. If you cannot reinstate your account online, follow these instructions.

Banking Info is the Same

If your banking information has not changed, submit your request to be reinstated to PUP by contacting a Customer Service Representative by phone or mail. A void cheque is not required if your banking information has not changed.

New Banking Info

If you have new banking information and you are requesting to be reinstated to PUP and cannot change your payment method on MyToronto Pay, please follow the instructions on the 311 Pre-Authorized Utility Payment page or call 311. Outside of the City Limits, call 416-392-CITY (2489).

Charges

If any of your pre-authorized payments do not clear through your financial institution, the City will charge you an administrative fee, you will lose your discount and you will also be automatically removed from the pre-authorized program and will have to reapply for program.

Final Meter Read – Cancels PUP Program Enrolment

Buying, selling or moving? Need to request a final meter read?

Once your final meter read is processed, enrolment in the program is cancelled. You will receive a regular utility bill and payment must be made by an alternative payment option by the utility bill due date.

Designated Recipient of Utility Bill

If you are currently enrolled in our Pre-Authorized Utility Payment (PUP) program and you wish to complete and submit a Designated Mailer Request Form, to have an agent or tenant receive the utility bills from the City, your enrolment in the PUP program will be cancelled.